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Written Question
Wales Office: Correspondence
Thursday 3rd February 2022

Asked by: Jessica Morden (Labour - Newport East)

Question to the Wales Office:

To ask the Secretary of State for Wales, what his Department's average response time was to an enquiry from a hon. Member to the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.

Answered by Lord Hart of Tenby

The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents.

The Office of the Secretary of State for Wales does not have an MP hotline and the Department does not have an account management team.

The Department’s correspondence team does not hold information on the average response time to enquiries from MPs, as correspondence performance is monitored by the percentage of all correspondence responded to within the target response time set by the Department.

Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk here:

https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers.

The Cabinet Office will publish data for 2021 in due course.

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