London Bridge Station (Redevelopment)

Jim Dowd Excerpts

Tuesday 27th January 2015 Westminster Hall

[Jim Dowd (Lewisham West and Penge) (Lab)]

I will be as brief as possible, although given the volume of material that I have received from constituents about this subject, I could take up the rest of the morning, let alone five minutes. I thank my hon. Friend the Member for Lewisham East (Heidi Alexander) for sharing her time with us. The issue is critical for all of us in south-east London. As she suggested, I will concentrate on Southern services.

Rail transport throughout south-east London is particularly important. Of all 32 London boroughs, including the City of London, Lewisham has the highest proportion of residents who work outside their borough, so all public transport, and rail in particular, is evidently important to them. Transport is critical to the well-being of residents and the community at large.

Our recent experience includes the shambles that is London Bridge station and Southern rail generally, even predating this disruption. Network Rail states on its website that there are two types of disruption at London Bridge: “planned disruption” and “unplanned disruption”. I am not sure where the overlap lies, but the fact of the matter is that the travelling public pay the price and suffer the consequences.

Like my colleagues, I thank the Minister for her involvement and interest, right back to our immediate return after Christmas, and for organising last week’s meeting. I very much look forward to speaking to Southern Railway on Monday afternoon. Southern’s performance—certainly subsequent to 5 January, but previously as well—has been lamentable and shameful. It predates the problem with the Thameslink work at London Bridge by a number of months.

When deciding what to say in the few moments that I have, I thought that I could do no better than to repeat what some of my constituents have told me. A resident of Penge said of London Bridge station:

“The works taking place there caused constant delays and cancellations last year, and so far this year the station has pretty much ground to a halt.”

A resident of Forest Hill said that on the evening of 5 January they

“left London Bridge in tears having been crushed by the crowds being kettled into a small part of the concourse. Half empty trains left with us not being allowed access to them by Network Rail staff.”

The impact on services into London Bridge is reflected in the impact on services out for people travelling south. One constituent said on 7 January:

“Today the 8am, 8.30 and 9.30 trains were cancelled”

between Brockley and Streatham Hill, with

“no excuses at all so I and my fellow passengers have no idea what the problem was. I really feel it’s just not good enough and I was told today that it’s going to be like this until 2018.”

Another constituent from Penge said:

“We’re only a week or so into the ‘works’ so I guess we need to see how it settles down but it’s apparent at this stage that the train companies, Southern, Southeastern, Thameslink and Overground have not planned adequately for these changes and made additional capacity available.”

That is the point that my hon. Friends the Members for Lewisham East and for Eltham (Clive Efford) were making about the rebuilding of London Bridge.

I speak as someone who started to commute into London Bridge station more than 50 years ago to get to my school at Stamford street, between Waterloo and Blackfriars road, so I know it well from the days of steam, amazingly enough—I am probably alone in the Chamber in remembering that. Even though there were southern electric services at London Bridge, steam trains still ran. It has always been a Cinderella station without the kind of impact of the other stations mentioned by my hon. Friend the Member for Lewisham East, but it is a critical one. Those pictures of people walking across London bridge to get to the City are almost invariably of people coming from London Bridge station. It is a vital interchange and artery, but at the moment it is completely and utterly clogged up.

As I said, the problems with Southern trains predate the work that is going on. A constituent who lives a few doors from my constituency office carried out a survey of 19 journeys between 7 June and 1 August last year on services from Forest Hill to London Bridge. Seven of those 19 trains were on time, while the other 12 were between three minutes and 44 minutes late, and that is for a journey that should take only 16 minutes. That has been the standard for quite a long time now.

[Dr Matthew Offord (Hendon) (Con)]

I am grateful for the passion that Opposition Members are expressing on behalf of their constituents, which I share. Although there have been problems at London Bridge, I am pleased to say that, through the Thameslink programme, regular updates and communications have been received by the train operating companies. Does the hon. Gentleman agree that those companies need to improve their communications during this difficult time?

[Jim Dowd]

Indeed I do, but while communications are one thing, people want to rely on performance. If trains are running properly and with enough capacity, they do not need explanations. Communication is needed when things go wrong, and they are going wrong far too often via London Bridge. There is much else that I am tempted to say, but I have gone beyond the time that we agreed, so I will leave it there.

[Mr Philip Hollobone (in the Chair)]

There is only a slight delay on the line, Mr Dowd, so I would not worry too much.

--- Later in debate ---

[Claire Perry]

I do not know and I am not sure—I will need to check whether the information is commercially confidential—but, like the hon. Lady and other hon. Members present, I share the aspiration to reward commuters. As the hon. Member for Eltham pointed out, today we have the results of the passenger satisfaction survey. Commuters are clearly very unhappy with the services they are getting. These people are going to and from work and paying for season tickets to do so. They expect a better service.

May I touch on the point about fares that the hon. Member for Lewisham East made?

[Jim Dowd]

Will the Minister give way?

[Claire Perry]

If the hon. Gentleman will forgive me, I want to make this point, because it is important. The hon. Member for Lewisham East will be aware that, until recently, fares on this franchise were rather inflation busting and measures of up to RPI plus 3 plus flex were permitted. That has been scrapped, so now passengers on this franchise, like passengers right across the country, are benefiting from this Government’s decision to freeze fares in real terms—RPI plus zero for last year and this year—and to scrap the flex, which meant that additional fares could also go up by 2%. [Interruption.] The hon. Lady says that that is not enough, but it was a bold decision to take, particularly at a time when family budgets are stretched.

I will make a quick comment, if the hon. Member for Lewisham West and Penge will allow me, about Southern, because I know it is important for his constituency. Southern’s performance currently is inexcusable, and I will make that point, as I expect other hon. Members to make it, at the performance summit we are holding next week. Network Rail’s infrastructure problems are causing many of the difficulties with the timetable along the line. I expect Network Rail and Southern to sort that out as soon as possible.

Let me make a couple of general points in conclusion. We have to learn lessons, because we are continuing to do this work at London Bridge until 2018. It is vital that whatever went wrong after Christmas—not enough communication and not enough modelling of the platform flows—is addressed, because we will be asking a lot from passengers. Let me put on the record my thanks to passengers for their tolerance at a time of great disruption. We are very aware that we are disrupting people’s lives, but the prize is a much better service and a station that is much more fit for purpose.

I am grateful to the hon. Members in the Chamber and others across the House for ensuring that all parties involved in the reinvention of London Bridge remain really aware of passenger concerns. My officials are in daily contact with Southeastern and Southern. We are all focused on the need to minimise inconvenience and maximise communication to passengers. There are constraints on what we can do, and there are years of work ahead, but I am determined that the unprecedented investment that we are making right across the country will be seen and felt as benefits for passengers as soon as possible.

[Claire Perry]

I will double-check the timing of that; it is part of the Thameslink programme. It is an addition, as the hon. Lady knows, to bring more rolling stock and longer trains right across the network, but I will check.

[Jim Dowd]

This is the point that I wanted to make. The Minister will be aware that Southern has cancelled all the peak-hour evening services from London Bridge to West Croydon and is encouraging people to use Overground instead. Actually, it is encouraging them to go on to Norwood Junction and then go back to the station that they originally wanted to get to. That is now causing severe overcrowding on the Overground service, so will she look into it?

[Claire Perry]

The hon. Gentleman is aware that that is a temporary reduction in the service, designed to let the new timetable, which is more disruptive for Southern operations rather than Southeastern, bed in. The hope is that those services will be restored as soon as possible. I am very aware of the concerns.

Let me put it on the record that all of us realise that many people at London Bridge station are working very hard on a daily basis to deal with the disruption. These are people on the front line—operational staff. We would all like to pass on our thanks to everyone out there who is trying to maximise convenience for passengers.