Future of Thames Water

Jim Shannon Excerpts

Tuesday 6th January 2026 Westminster Hall

[Layla Moran (Oxford West and Abingdon) (LD)]

I beg to move,

That this House has considered the future of Thames Water.

It is a pleasure to serve under your chairpersonship, Mrs Harris, and I thank the Minister for attending this debate to listen to my constituents’ concerns. What better way to start the year than to debate the future of Thames Water? But—let me be frank—I do not believe this company has a future. If Thames Water had been genuinely subject to market forces over the years, it would have collapsed many, many decades ago, but instead, a broken regulatory system and chronic mismanagement have repeatedly let businesses and customers down.

Consider this: last year, Robert, aged 81, from Abingdon, received a water bill for—wait for it—£39,000. Thames Water later revised it to £37,688.64. He and his partner Patricia said, quite understandably, that they had become ill from stress because of the bill. It took two months, an intervention and a BBC story to cancel the absurd charge. That case epitomises the incompetence and disregard for customers that has eroded public trust in this company.

Another example is 70-year-old Morna from Botley, who suffered repeated floods in her house due to a blocked Thames Water drain. I visited and saw for myself the strain it took for her to fight for over a year with Thames Water for it finally to unblock it. The delays and inaction are just unacceptable.

I have one last example: Len and Jenny are in their 80s and in frail health, and they lost basic sanitation to their home in 2023. A blocked pipe caused sewage to enter through air bricks and they were left with no toilet, no washing facilities and no power. All they had was a portaloo in their garden and a tanker to pump out sewage. Foul waste continued to bubble up through the basin in their bathroom. We are now in 2026, and Jenny and Len still do not have the recommended non-return valve, a firm date for the maintenance or compensation. If Thames Water cannot even do those basics, what can it do?

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Lady for bringing this debate to Westminster Hall. Thames Water is £20 billion in debt, and it needs £20 billion to service the investment that is necessary. The chief executive has had substantial payouts and dividends. Is it not time for the Government to intervene, take over and get the job right?

[Layla Moran]

Thames Water’s repeated mismanagement is why the Liberal Democrats have long called for all of the water company bosses not to receive that level of payout. We will continue to campaign in that vein.

Locally, we have been campaigning on the issue for many years. Along with Safer Waters, Thames21 and local activists, we secured bathing water status for Port Meadow in Oxford, only the second inland site in the country. That has forced Thames Water to monitor and report on water quality there, but for the last three years, that rating has been “poor”. Residents in Oxford, like others across the country, continue to risk their health every time they swim.

One would think that poor quality would logically lead to action, but it seems not to have done. In a debate just two years ago, I called for legally binding targets on sewage pollution, so I was pleased when the Government promised last July to halve sewage pollution by 2030. Today, I urge the Minister and the Government to move faster and to take all legal and financial steps necessary to make that change happen, because, as we have heard, Thames Water customers experience poor service, flooding, sewage in their homes and sewage in their rivers, and for this, they are being asked to pay more—indeed, 31% more in 2025-26 than the year before.