Shared Rural Network Implementation

Debate between Jim Shannon and Helen Morgan

Wednesday 24th January 2024 Westminster Hall

[Helen Morgan]

I agree with the hon. Gentleman entirely. We have spoken about public transport a lot, which is related to this problem. In rural areas like ours, when people are working they are often not stationary in an office, but moving around the area. A plumber or an agricultural worker relies on the mobile signal to operate their business on a daily basis. They need the mobile signal to work wherever they are, not just in their home. That is a key point that I will return to.

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Lady for bringing forward this important debate. I apologise to you, Dame Maria, and to the hon. Lady, as I cannot be here that long—I have to chair a committee meeting at 5 o’clock. We have seen massive progress in rural broadband across the whole of the United Kingdom. Through the confidence and supply agreement, the Democratic Unionist party secured a deal with the Conservative party for £200 million for this very purpose in Northern Ireland. Moving forward, while 4G might be the commitment of the shared rural network, what we need now is 5G. Does the hon. Lady agree that progress has to match technological advances?

[Helen Morgan]

The hon. Gentleman is entirely right that progress in rural areas is so slow that we end up with yesterday’s technology. I will come on to that towards the end of my speech. The roll-out of broadband and Project Gigabit in North Shropshire is very welcome, but the mobile signal is extremely important.

Service Family Accommodation: Maintenance

Debate between Jim Shannon and Helen Morgan

Monday 19th June 2023 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

On Thursday, I was delighted to attend an annual reception at RAF Shawbury in my constituency. That important base trains helicopter pilots for all the armed forces, and we are proud to host it in North Shropshire. However, I am less proud—indeed, I am not proud—of some of the accommodation provided for service families there. This Armed Forces Week, I have had to secure an Adjournment debate to raise the unacceptable repair and maintenance and the poor overall state of housing, as it has become increasingly apparent that service families who live both in Shawbury and at the barracks in Tern Hill in my constituency have not always been able to return to safe and warm houses at the end of each day. Worryingly, the situation has worsened since the maintenance contract was restructured and renegotiated in April 2022.

Let me provide the House with some examples. One of my constituents had a roof in need of full repair and a bird cover for the chimney. The repair simply did not happen. My constituent wrote:

“We still get massive crows falling down our chimney, but we have learnt to live with it.”

A second family endured severe damp and mould, and their children suffered ill health as a result. They wrote:

“My children have been ill for months due to damp and mould never being resolved. We’ve never as much as had a call back to arrange a visit... We called yesterday to raise a repair with water pouring out of our pipes outside. It was classed as ‘non urgent’, so no appointment was made. This morning, we have woken up to no running water in our property—none. We cannot flush the toilet. We cannot wash our hands. We cannot access basic human rights... When I called Pinnacle to raise this issue, I was told it’s ‘non urgent’ and they will keep the job open, but with no guarantee anybody will fix it today.”

At the reception on Thursday, I met a serviceman whose family had suffered from damp and mould, no heating in their utility room and blocked guttering. For three years, they had to wash using a bucket because the water pressure was too low to shower. In another case, I was told,

“we were without heating from 5th December 2022 until 6th January 2023, with 2 young children aged 2 years and the other 6 months.”

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Lady on bringing forward this issue. The fact that 46% of personnel are married or in a civil partnership and 23% are in a long-term established relationship underlines the importance of family in the support network of our service personnel. The standard of accommodation that those families are in is a vital cog in that network. Does the hon. Lady agree that it should be of the highest standard and well maintained, so that the focus of our troops remains on their job and not on a flood in their bathroom at home?

[Helen Morgan]

I agree with the hon. Gentleman’s points.

Finally, a constituent wrote to me:

“About to go my third night without heating or hot water…. After also having 26 days without running water, I have run out of avenues to pursue with Pinnacle etc and I think I speak for thousands of service families across the UK when I say that this needs to be addressed. Please help!”

When I raised these cases with the former Minister, the right hon. and learned Member for Cheltenham (Alex Chalk), the Defence Infrastructure Organisation and the contractors Pinnacle and Amey, which serve service families in my constituency, I was grateful for their response and their genuine desire to resolve the issues. We had a constructive meeting, and they have looked into each individual case as a matter of priority. However, when the local MP, a Minister of State and senior management in the contractor companies have to become involved in a process to resolve such basic issues, it is clear that the process is broken not only for my constituents but for service families up and down the country.

The situation is entirely unacceptable, especially given that families are paying rent for the unsuitable housing. That is why it was no surprise to read the results of the Ministry of Defence satisfaction survey last week, which showed that the poor standard of housing is taking its toll on our military families. Satisfaction in the overall standard of service accommodation has fallen to 46% in 2023, from 60% in 2014. Satisfaction with requests for maintenance and repair work decreased to a paltry 19% in 2023 from an already low 46% in 2014, while satisfaction with the quality of the work has also fallen to 19% this year, from 40% in 2014. It was also not a surprise to hear that the poor state of housing means many servicemen and women are considering leaving the profession because of the strain on their family life.

Decarbonising Rural Transport

Debate between Jim Shannon and Helen Morgan

Tuesday 7th March 2023 Westminster Hall

[Helen Morgan]

Yes, I agree. We have absolutely seen that in North Shropshire and across the rest of the county. It is causing us a number of different issues, in addition to those of climate emissions. Already in my constituency, it is no longer possible to access one of our two key hospitals in Telford from Oswestry without changing services at least twice. There is no direct public transport service at all between Market Drayton, a town of around 12,000 people, and the sizeable town of Telford, where there are all sorts of extra services that people might want to access.

The impact of those poor and continually reducing services is twofold. First, a private car is a necessary part of life in the countryside or in one of the smaller towns, and many households have to find the money for at least two if the adults in those households work in separate directions. Once they have forked out for a private car and accepted the expense of running it, they are less likely to use the available public transport, so we are in a downward spiral of cuts to public transport as it becomes more and more uneconomic.

[Jim Shannon]

It is not just those who have one or two cars in their households; it is their families and where they work. By and large, if someone wants a job in my constituency, they have to travel to Newtownards or Belfast. Then, there are the extra complications of employment and getting access at the right time for shift work, and buses are probably not on at that time. So there are other complications for people who live in the countryside.

[Helen Morgan]

I absolutely agree with the hon. Gentleman and am just about to come on to that.

[Jim Shannon]

I just set it up for the hon. Lady.

[Helen Morgan]

Yes. Secondly, if someone cannot access a car because they are young, are prevented from driving by their health or simply cannot afford to run one, they become stranded on the island of where they live. They cannot sign up to a college course, they cannot commit to a job outside the area and, in many cases, they cannot access what is becoming increasingly centralised healthcare provision without calling on endless favours from friends and family or using private cars instead.

The lack of a usable service not only means we emit far more greenhouse gases than we used to or, more accurately, than we need to, but there is a social and economic cost. For instance, the Robert Jones and Agnes Hunt Orthopaedic Hospital in Gobowen, near Oswestry in North Shropshire, is a top-class orthopaedic hospital with a dedicated veterans’ centre that takes patients from all over the country. We are extremely proud of it. Recently, however, the hospital is struggling to recruit and retain its staff and one of the factors in that is the lack of a bus service back into Oswestry for those working early or late shifts because those end-of-day services have been axed from the route. More widely, the issue is driving young people from our towns, increasing the proportion of elderly residents, and harming the economic vibrance of the high streets.

How can we reverse that in an area where the council is spending 85% of its budget on social care and where bus services have been so badly depleted that the remaining routes are uneconomic? At this point, I should also mention the importance of active travel. For an increasingly elderly population, in an area where rural roads are single carriageway with quite fast speeds, it is probably not sensible to suggest that those people should be cycling every day between the market towns, which are some distance away from each other.

Unfinished Housing Developments: Consumer Protection

Debate between Jim Shannon and Helen Morgan

Tuesday 18th October 2022 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

I thank the Minister for his attendance and response this evening. I secured this debate following a number of instances in my constituency in which the buyers of new homes have been left to pick up the pieces when critical infrastructure is not completed by the developer.

Let me tell the House first about The Brambles in Whitchurch. That is a development of 14 houses, built by developer Sherwood Homes Ltd in 2016 on land that had already been granted planning permission for development by Shropshire Council. It was a condition of the planning permission that the road, footpath and drainage should all be complete before the occupation of any houses occurred. However, despite those things never happening, building completion certificates were issued for all the properties and they were subsequently sold and inhabited. Unfortunately for the residents, the drainage system failed, leading on some days to raw sewage backing up in their gardens. Sherwood Homes Ltd had not taken out the section 104 agreement required in the planning permission, and not only was the arrangement dysfunctional, but the connection to the Welsh Water sewerage network was illegal, and neither were the road, lighting and footpath completed to an acceptable standard.

In October 2019, a creditor of Sherwood Homes Ltd, which appears to have shared some of the same directors, petitioned for it to be wound up and an order for insolvency was made by the court in December 2019. As a result, Shropshire Council could not take planning enforcement action against Sherwood Homes Ltd, and the residents of The Brambles, who are the successors in title to the private company established to manage the development, have been the subject of the enforcement process. They have been required to accept five-figure charges on their properties in order to rectify the issue of connecting the drainage to Welsh Water’s network. Indeed, the saga has also cost the rest of Shropshire’s taxpayers a considerable amount of time, as council officers have expended time and effort to attempt to rectify the situation.

Shropshire Council believes that the developer’s failure to complete the necessary works before the first house was occupied should have been established by conveyancing solicitors, and the lessons to be learned from this episode are, “buyer beware.” It may be right, but few residents have been able to establish that principle with their solicitors and would not have the resources to begin legal proceedings against them. I believe that some of the home buyers took up the offer of conveyancing services facilitated by the very developer who left them high and dry, raising serious concerns over a potential conflict of interest.

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Lady for securing the debate. Back home in Northern Ireland—I say this to inform the Minister as well—we have a very clear system whereby each developer must put a bond on the property. Therefore, should there be any difficulty in relation to the footpaths and roads not being finished, or if the streetlights are not done and the sewerage fails, that bond can be used for those repairs. Does the hon. Lady feel that the methodology used in Northern Ireland may settle the problems that she refers to, and that the Government and the Minister should look at that option?

[Helen Morgan]

I thank the hon. Gentleman for that sensible intervention; I will make a very similar suggestion in my speech.

The leader of the council declined my request to undertake a case review of the sequence of events that led to the situation at The Brambles to understand whether the council could have prevented the situation at any point as it evolved. As the law stands, it would appear that she is right. The Building Safety Act 2022 does not cover issues relating beyond the house itself, and the Local Government and Social Care Ombudsman declined to consider the case, arguing that:

“Caselaw has established that where a council issues a completion certificate and the work is later found to be substandard, liability for any defects rests with those who commissioned the work and those who carried it out. We cannot therefore hold the Council responsible for substandard work by the developer and we could not achieve any worthwhile outcome for”—

my constituent by investigating the complaint.

This is a very serious case—the most serious case I have seen in North Shropshire—but there are numerous instances in which roads have not been completed to a standard suitable for adoption, streetlights are not installed, shared areas are not landscaped as per planning permission and, in some cases, even the plot sizes vary from the original plan.

I can provide further examples. A development at Isherwoods Way in Wem has been without streetlights and a surfaced road for 10 years; although the situation is about to be resolved, it is not quite there yet. On the west side of my constituency, a site that I cannot name because legal proceedings are under way features an unadopted sewerage system that has not been completed to the required standard. A development in Ellesmere was left without an adopted road and open space when the developing company collapsed. The situation is only being resolved now that the development has been purchased by a major national house builder. The developer of another site in Wem has applied for insolvency despite the road being unadopted, the open spaces not having been landscaped and concerns having been expressed by residents about the water drainage system.

The cost to residents of these sites is not only financial. Untold distress and emotional strain have been caused and an enormous amount of precious time has been spent on resolving the situation. At a recent constituency surgery, one resident told me, “I’m a truck driver. I don’t have time to become an expert on planning control.” His neighbour, a construction worker, described the strain of worrying about everything that could go wrong with the drainage system, and about the cost involved in digging up the road to rectify the faults.