Independent Complaints and Grievance Policy

Jo Churchill Excerpts

Thursday 16th November 2017 Commons Chamber

[Andrea Leadsom]

The hon. Lady reiterates the point made by my right hon. Friends the Members for Chingford and Woodford Green (Mr Duncan Smith) and for Broxtowe (Anna Soubry). Sanctions are absolutely integral to this, and they are within the scope of the working party, but as I have made clear, these are early days. We will be taking advice from a number of different expert groups who will inform the decisions that the working group takes, but I want to assure her that the subject of sanctions is absolutely within scope for resolution by the working party.

[Jo Churchill (Bury St Edmunds) (Con)]

I would like to add my voice in support of the strong lead shown by the Prime Minister and the Leader of the House and of the cross-party working that has gone on so far. I would like to raise two brief points. First, I welcome the fact that Mr Speaker has written to all members of staff, but as the hon. Member for Birmingham, Yardley (Jess Phillips) said, there is a much broader picture here. What other methods are being considered to ensure that the helpline is known to people? Perhaps it could be advertised on the back of lavatory doors, for example, so that others who come to work here, not necessarily on a full pass, know how to access help. Secondly, will the Leader of the House think about a suggestion from a member of my staff, which was put through her office, that we should have a staff Select Committee? Such a Committee could raise issues and produce reports that we could then consider. There are many people who do not have a voice here except through the conduit of ourselves, and we already know about some of the problems associated with that process.

[Andrea Leadsom]

I thank my hon. Friend for making those two specific suggestions. She asked about the notification of the expansion of the helpline services. I know that Mr Speaker has asked that an email should go out from the Clerks of both Houses today, and I think that it has already been sent. It contains specific advice on the alternatives available to people who wish to make a complaint. My hon. Friend has suggested posting helpline information on the backs of lavatory doors, and I think that that is a very good idea. My office has contacted the communications team in the Clerk’s office to suggest ways in which we could further ensure that people are aware of the helpline. She also suggested establishing a staff Select Committee. I am delighted that we have representatives of MAPSA and Unite actively on the working party, and I am sure that we will want to consider how staff can continue to be involved in the review of the system.