Access to Banking Hubs: Hertfordshire

John Hayes Excerpts

Wednesday 25th June 2025 Westminster Hall

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

I beg to move,

That this House has considered access to banking hubs in Hertfordshire.

It is a pleasure to serve under your chairship, Sir Desmond. I thank Clementine Manning from my office for the extensive work she has put into researching for this speech and many of my other contributions to the House. I urge colleagues to be gentle with me; this is my first Westminster Hall debate, and I have yet to learn how to do these things properly. I am grateful that the hon. Member for Strangford (Jim Shannon) is here to show me the way, with hopefully an intervention in due course.

Access to banking services is essential for everyone across the country, and more and more our rural and semi-rural areas are seeing their access to banking services reduced. That is a particular issue for those who are unable to use technology to access online banking, and I know that many who are able to use online banking still feel more reassured if they are able to carry out banking activities face-to-face. Having seen the immensely positive impact that increased access to banking services through the post office has had in Rickmansworth in my constituency of South West Hertfordshire, I am campaigning for the establishment of a banking hub in Abbots Langley, another area in my constituency, to ensure that as many of my constituents as possible are able to access these essential services. I appreciate that everyone else here wants the same.

Hertfordshire in particular has felt the impact of the withdrawal of banking services, as, despite there being over 160 banking hubs now opened, just four are in Hertfordshire, with none in my constituency. Rural areas are twice as likely to depend on their local post office for cash and banking services, and it is essential that people in those areas are not left behind. Post offices have always been, and remain, critical assets to our communities, providing essential services. I have had the pleasure of meeting local postmasters in Abbots Langley and Rickmansworth, as well as visiting a Royal Mail distribution centre, to learn more about the sheer volume of service provided by their hard workers. From speaking to those postmasters, the essential role that they play in supporting our communities in all ways is clear. With many people unable to use technology, or simply more comfortable with face-to-face provision, the provision of banking hubs is just one of those essential services.

In the UK as a whole, 99% of the population live within three miles of a post office branch, as do 97.9% of the UK’s rural population. Post offices also make up more than 66% of all branch-based cash access points in the UK. That is particularly relevant because of the decline in the number of bank branches. This is not just an issue in Hertfordshire or my constituency; across the UK, we have seen 6,200 bank or building society branch closures since 2015. In my constituency of South West Hertfordshire, 89% of banks have closed since 2015, leaving us with only a Nationwide in Rickmansworth.

[Sir John Hayes (South Holland and The Deepings) (Con)]

My hon. Friend is right that this is a problem felt across Britain, as banks abandon their customers and close branches in my constituency in Crowland, the Deepings, Holbeach, Long Sutton and Sutton Bridge. The key thing about this issue is that it affects those least able to bank online; it also affects all of us who believe that banking should be an experience where people meet other people and personal service counts. I thank my hon. Friend for this debate. I call on the Minister to have more banking hubs, as the Payment Choice Alliance has requested—I hope she will say that when she sums up.

[Mr Mohindra]

My right hon. Friend has obviously had early sight of my speech, because I was going to get on to exactly that about human interaction, but I will let colleagues hold off for a few minutes while I carry on the main body of my speech. As my right hon. Friend said, the situation is deeply desperate, but sadly, not unique to South West Herts. I know other Members in this House will be feeling similar circumstances, as one in seven constituencies across the UK have only one bank or no bank at all.

Access to cash is essential, and it is important that we retain the ability to withdraw and deposit cash to support that, particularly as that allows those who do not use online banking to keep an eye on their personal finances. The post office supports this vital service and is essential for people in my area. On average, £1.6 million is withdrawn from post offices in my constituency every month, while £3.5 million is deposited. Although the post office provides an amazing service, a banking hub in a post office gives people proper support. We must prevent the closure of post offices, many of which are now run by a single person and are not necessarily profitable. It would be a great damage to all our areas if post offices were to close too.

Although post offices such as the one in Rickmansworth have stepped up to provide greater banking services than those normally available, we cannot expect our constituents to rely on post offices to replace the banks if there is no banking hub in place, as they do not provide the same level of service. Although Rickmansworth is fortunate to have some banking services available via the post office, as well as in the Nationwide branch, since I was elected in 2019 South West Hertfordshire has lost NatWest, Barclays and Santander in Rickmansworth.

--- Later in debate ---

[Susan Murray (Mid Dunbartonshire) (LD)]

It is a pleasure to serve under your chairship, Sir Desmond. I thank the hon. Member for South West Hertfordshire (Mr Mohindra) for securing this important debate.

I begin by acknowledging that my constituency does not fall within the boundaries of Hertfordshire; it is slightly further north. However, as we have heard, the issue of access to banking hubs is an important one across the UK. My constituents, like those of the other hon. Members here today, understand the difficulties brought about by banks closing. Older constituents who have no access to digital equipment or services are often the worst affected. For some, their family members step in to support them with things such as making NHS appointments, but for many, handing over control of their banking feels like a step too far and a loss of independence. Others have no family nearby to help. Being pushed to use complex online banking is not always appropriate for these customers.

In addition, as we have heard, the ability to deposit cash is crucial for many local businesses, and with the closure of more and more post offices, it is a growing problem. Despite having many elderly residents, Bearsden in my constituency has lost all its bank branches and it appears that there is no access to an ATM. There are also no plans for a banking hub there.

The Government have made assurances that by 2029 banks will have set up 350 banking hubs. The truth is that that is woefully inadequate and much too slow. The number of bank branches operating dropped from almost 15,000 in 1986 to just 5,745 by 2023.

[Sir John Hayes]

The hon. Lady is making a powerful point and she is right about the number. The Payment Choice Alliance, to which I have already referred, estimates that if every community with a population of 5,000 or more were provided with a banking hub, there would be about 1,200 of them. Ministers want solutions, not just questions, and that is a solution. I invite the Minister to consider that: any community with a population of 5,000 or more that does not have a bank should have a hub. I think that would be reasonable.

[Susan Murray]

I thank the right hon. Member for making a good point for the Minister to consider.

The closure of branches and their replacement with only 350 hubs represents nothing more than big banks trying to increase their profits further at the expense of their customers. That is not just a mild inconvenience; it presents a serious accessibility issue, as we have heard. For the disabled, the elderly and those without technical know-how, bank branches are often a vital resource.