Access to Banking Hubs: Hertfordshire
Debate between John Lamont and Susan Murray(2 weeks, 1 day ago)
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Susan Murray
I thank the right hon. Member for making a good point for the Minister to consider.
The closure of branches and their replacement with only 350 hubs represents nothing more than big banks trying to increase their profits further at the expense of their customers. That is not just a mild inconvenience; it presents a serious accessibility issue, as we have heard. For the disabled, the elderly and those without technical know-how, bank branches are often a vital resource.
John Lamont
In addition to some customers not being comfortable using digital, some are unable to do so because they do not have broadband. I am sure the hon. Lady’s constituency is like mine. For some communities, if the bank branch has gone, using the banking app is not possible because the broadband capability is not there.
Susan Murray
The hon. Gentleman is correct. Even in my constituency of Mid Dunbartonshire, we have dark spots where people cannot access wi-fi. That is an important point.
A vital local resource, banks allow people to deposit cash and cheques, withdraw their money or check their details, and get help from staff. To allow the closure of banks without suitable access to a replacement banking hub is not just inconvenient; it is a step backwards for equality. With that in mind, I urge the Minister to look at the Liberal Democrat proposal for a financial inclusion strategy that would ensure that the Financial Conduct Authority and the Prudential Regulation Authority take into account financial inclusion. That would help to protect access to cash for those who need it, ensure that rural communities are not excluded from accessing resources and, importantly, support banking hubs.