Asked by: John Robertson (Labour - Glasgow North West)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent discusssions she has had with the Passport Office about the updating of advice on timescales during busy periods for (a) the renewal of a passport and (b) the time it will take for staff to call an applicant back.
Answered by James Brokenshire
Ministers have held frequent recent discussions with Her Majesty's Passport Office.
Current advice for customers on expected service standards is published on
https://www.gov.uk.
The current guideline for returning calls to customers is to do so within 48
hours. Her Majesty's Passport Office gives priority to those with the most immediate
travel plans.
Asked by: John Robertson (Labour - Glasgow North West)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what estimate she has made of the average waiting time for people (a) applying for a passport renewal and (b) waiting for a call back from the Passport Office.
Answered by James Brokenshire
The information requested is as follows:
(a) Expected service standards for passport renewals are published at
https://www.gov.uk.
(b) The current guideline for returning calls to customers is to do so within
48 hours. Her Majesty's Passport Office gives priority to those with the
most immediate travel plans.