5G Connectivity: Telford and West Midlands

John Slinger Excerpts

Tuesday 20th January 2026 Commons Chamber

[Shaun Davies]

I completely agree. My hon. Friend makes the excellent point that this issue is not just about economic growth and access to public services, though that is important; it is also about access to lifesaving services in an emergency.

In case I have come across too negative, at this point I would like to acknowledge the progress that is being or will be made. I recently had the chance to meet officials and Baroness Lloyd who is a Minister in the Department for Science, Innovation and Skills, who informed me about Ofcom’s reporting tool—a map that enables my constituents to show Ofcom where they are not getting 5G signal—but I gently point out to the Minister that the expectation cannot simply be on our residents to report problems, when network providers are making millions in profit.

I have written to Ofcom and providers, including O2, EE, 3 and BT. I found them all to be responsive, and I met some of them this week and will do so again. It is so important that we seek action. Although what they say sounds great in principle, I hope that providers will forgive me and my constituents for saying that we will believe it when we see it, because ultimately the test is whether, in 2026, people can connect to a 4G or 5G signal.

[John Slinger (Rugby) (Lab)]

My hon. Friend is making a compelling speech. I should declare that in a previous role, I advised a mobile phone company on communications. There have been occasions in the past when mobile phone companies and other digital companies have made very grand promises about things like video calling, as happened when they rolled out 3G, and then 4G and then 5G, but unfortunately those promises have not always matched the expectations of the public, who watch the adverts and buy the devices. Does my hon. Friend agree that while companies are going to great lengths to improve services, we must implore them to match the reality of their service provision with the things that they are advertising and promising?

I want to emphasise that I am not asking the Government and the providers for charity; I am asking for an opportunity for us to contribute. Telford is a wonderful town, Shropshire is a wonderful county and the west midlands is a fantastic region, and those consumers are a market opportunity for this ever-growing network. If we want Telford to continue to grow as we have done for the past 60 years, we need to be in the 21st century, and when it comes to 5G, we simply are not. Businesses need to know that they can operate; people need to know that they can work from home and access online GP appointments; and, crucially for a town that is impacted by flooding, especially around the famous world heritage site at Ironbridge gorge, we must be sure that we can contact the emergency services in a crisis. That resilience and connectivity must be there. Telford has so much to offer the Government, the private sector and anyone who wants to live, visit or invest in our town. In return, we need modern 5G infrastructure.

I have both a national and a local ask of the Minister. Nationally, I echo the call of the digital communities all-party parliamentary group, which is chaired by the hon. Member for North Shropshire (Helen Morgan), for an independent review of the UK’s digital connectivity framework and the integrity of the data in reporting. It is frustrating for me and my constituents to be hit with the “computer says no” answer when sharing our lived experience of something that is a real problem to so many people. The Ofcom reporting tool is welcome, but I ask the Minister to go further, so that we are not just starting with an inaccurate map and making individual residents responsible for correcting it.

My local ask is this: will the Minister visit Telford with his officials and see for himself what my constituents and I are dealing with? Will he help me to convene the relevant providers and lend his voice to my call for better 5G, or at least 4G, connection, so that my constituents can rely on it to access public services and to make our economy grow, both in Telford and the wider region?

I know that digital connectivity is a priority for the Government, and I welcome the steps that they are taking, including through project gigabit, to revolutionise our infrastructure. Bill, Peter, Waz, Phil and Joanne, as well as hundreds of other constituents, have contacted me about this issue. Will the Minister reassure them, as well as the hundreds of thousands across this country who are affected by this issue, that they will be connected to a world-class network that provides them with access to digital services?

This Government’s priorities are clear: economic growth, reforming public services and change. I say this to the Minister: this is a grand opportunity for me to demonstrate to my constituents that the economy mission is being met and that the mission relating to access to reformed public services can be met. Every one of my constituents who has a phone in their pocket will feel change and be benefited through this measure. I thank the House for allowing me time to explore this issue.