"The son of the hon. Gentleman’s constituent clearly had a terrible experience, and our sympathies go out to him. The Department is working closely with train operating companies on the Secure Stations Scheme, to give more stations across the network accredited status. CCTV will have an important role to play …..." Lord Johnson of Marylebone - View Speech
"All passengers and all women must feel safe when travelling on our trains. The Department takes this issue exceptionally seriously, as do all train operators and the British Transport police. In concrete terms, Project Guardian is ensuring that the reporting of sexual offences becomes easier than ever before. We have …..." Lord Johnson of Marylebone - View Speech
"We want the railways to be safe. In terms of crimes per million passenger journeys, they are safer than they were a decade ago. There are 19 crimes per million passenger journeys today, and a decade ago there were 30 crimes per million passenger journeys, but that is still too …..." Lord Johnson of Marylebone - View Speech
"Of course I should be delighted to meet my hon. Friend. Let me just add that the new West Midlands franchise serving Telford will in future introduce greater capacity on lines serving her constituency...." Lord Johnson of Marylebone - View Speech
"We will of course be monitoring the autumn timetables across the country. I am glad to see that Southeastern’s performance has been good in recent months: I believe that the current public performance measure is 94%...." Lord Johnson of Marylebone - View Speech
"There is clearly an important lesson to be learned regarding communication between the operating companies and passengers, and I will ensure that the Department gives it careful attention...." Lord Johnson of Marylebone - View Speech
"Of course there is always room for improvement, and the next franchise has set demanding specifications for the south-eastern section of the network. I would say to the hon. Gentleman that the performance of Southeastern has been strong in recent months. Today, the public performance measure that tests arrivals within …..." Lord Johnson of Marylebone - View Speech
"Under this Government, we have been rolling out Delay Repay 15 in a number of franchises. We are seeking to do that as and when franchises come up for letting so that more passengers get compensation when their trains are delayed by more than 15 minutes...." Lord Johnson of Marylebone - View Speech
"Recent disruption on the rail service has been unacceptable and the Government have been clear that passengers will be appropriately compensated. Transport for the North has agreed that the special compensation should cover weekly, monthly and annual season ticket holders on the worst affected northern routes who experienced severe disruption …..." Lord Johnson of Marylebone - View Speech
"Transport for the North has set out high-level details of the scheme, which will enable passengers who have season tickets to be compensated for up to one month’s cash compensation where they have suffered severe disruption. That is in addition to the normal compensation schemes available to passengers through the …..." Lord Johnson of Marylebone - View Speech