National Savings & Investments

Julian Lewis Excerpts

Thursday 26th March 2026 Commons Chamber

[Torsten Bell]

My hon. Friend is completely right. I am sure that she speaks for many people today. The experience of administering estates is challenging for us all at the best of times, and it is of deep regret to me—and, I am sure, to everyone at NS&I—that we are putting anybody through complications. I can give her the reassurance that everybody will be paid all moneys due and held by NS&I. We will make every endeavour to reconnect people to their funds. That will include, as I say, directly contacting the representatives of estates, who will have contacted NS&I in the first place to notify it of a death. Were that not to be successful, we would then put in place a chain of contact below it. The details will be set out in the plan in May, but I can give a reassurance that that is already being worked through. We will use the time between now and May to continue to examine the data that NS&I holds—I have said that we are reviewing over 34 million cases—to ensure that we have the absolute best contacts and are able to go as soon as the delivery report plan has been set out.

My hon. Friend rightly raised the question of distress. I can absolutely give her the reassurance that everybody involved understands how they should be handling matters. As I said, for the Treasury’s part, that includes recognising that there will be worries about the implications for some estates of taxes due. I will set out how we intend to address that in May.

[Sir Julian Lewis (New Forest East) (Con)]

I thank the Minister for making this statement today, and welcome the appointment of Sir Jim Harra, who did indeed have an excellent record at the head of HMRC, as interim chief executive.

I think we ought also to have a word of praise for the consumer affairs team at The Daily Telegraph, who have drawn welcome attention to unwelcome statistics, such as £116 million in unclaimed premium bond prizes, £3 billion spent on digitisation and £43 million spent on consultants for doing we know not what. Given that the Financial Ombudsman Service can award only token sums by way of compensation for maladministration, can the Minister assure NS&I savers that, when it comes to the question of compensation that must be paid to them by NS&I, there will be some dedicated method whereby those who are already severely out of pocket can have speedy resolution of their claims and recompense?

[Torsten Bell]

Let me try to take the right hon. Member’s questions in turn. I would think of compensation as two buckets. There will be automatic compensation relating to the withholding of funds. The FCA provides guidance on how that should be administered, and we will ensure that is put in place in full. More complicated cases—he has given examples in which the deprivation of funds has had implications—will be considered on a case-by-case basis, rather than by using the FCA formula that I have mentioned.

I am keen to praise journalists where we can, but I am afraid that, in the case of The Daily Telegraph in recent weeks, praise needs to be caveated. It is important to raise cases brought up by members of the public, but some of the reporting I have seen in the past 48 hours has been incredibly inaccurate. I will give the right hon. Gentleman two examples. The Daily Telegraph has published a piece claiming that 160,000 cases relating to NS&I have been brought to the Financial Ombudsman Service, when in truth that number is in the hundreds. That was printed on the front page of the newspaper without basic fact-checking taking place. Today, the paper has talked about taxpayers’ money being used to reunite people with their funds. That is entirely inaccurate for the reasons that I have set out. I worry that that will have worried some MPs and members of the public. It is important that we raise questions of customer service, in which NS&I has fallen short, as I have said, but we should not be blind to what has been inaccurate journalism in the past 48 hours.