Written Question
Monday 27th June 2022
Asked by:
Julian Sturdy (Conservative - York Outer)
Question
to the Department for Transport:
To ask the Secretary of State for Transport, if his Department will take steps to help simplify the process for claiming compensation for (a) flight cancellations and (b) the cost of alternative travel arrangements.
Answered by Robert Courts
There is already a framework of legislation in place to protect consumer’s rights when travelling by air, including in the event of cancellations. It is of vital importance that passengers know their rights. Airlines and the Civil Aviation Authority already provide to passengers on what to do if something goes wrong with their flight. To further support this, we are developing an Aviation Passenger Charter, alongside industry and consumer groups, to further support passengers to understand their rights, responsibilities and reasonable expectations when travelling by air, from booking to if something goes wrong.
We also recently consulted on a range of consumer policy reforms, including additional powers for the Civil Aviation Authority to enforce consumer rights, and mandatory alternative dispute resolution for all airlines operating in the UK, to enable individuals to seek redress. We are currently reviewing all responses and will set out next steps in due course.
Air passenger rights remains a key priority for Government, which we recently reaffirmed in the Flightpath to the Future publication, which commits to ensuring consumers are protected and have the confidence to fly. We will continue to work with the Civil Aviation Authority to ensure consumer laws are being adhered to and consumers protected.
Speech in Westminster Hall - Tue 26 Apr 2022
Future of Rail
"It is an honour to serve under your chairmanship, Sir Charles. I congratulate the hon. Member for York Central (Rachael Maskell) on securing the debate.
This debate is about the future of rail, but understandably the question on everyone’s mind at the moment is which of our towns or cities …..."Julian Sturdy - View Speech
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Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"I beg to move,
That this House has considered the matter of York’s bid to host the headquarters of Great British Railways.
It is a pleasure to serve under your chairmanship, Mr Efford. I thank the City of York Council for its time and effort in preparing York’s case and …..."Julian Sturdy - View Speech
View all Julian Sturdy (Con - York Outer) contributions to the debate on: Great British Railways: Headquarters
Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"I thank my right hon. Friend for that intervention, based on which I consider that he might have had sight of my speech, because I will come on to that point. He is absolutely right: we have to link the past with the future. York has an amazing rail heritage …..."Julian Sturdy - View Speech
View all Julian Sturdy (Con - York Outer) contributions to the debate on: Great British Railways: Headquarters
Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"I thank the hon. Member—I was going to call her my hon. Friend—and neighbour. I think she might have seen my speech as well, because I was going to touch on skills. She is absolutely right that the skills in York have been developed not only through the Network Rail …..."Julian Sturdy - View Speech
View all Julian Sturdy (Con - York Outer) contributions to the debate on: Great British Railways: Headquarters
Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"It will come as no surprise to my hon. Friend that I am not going to agree with that, but I understand that she is putting her case forward, as she always does extremely well. I will continue to argue that York is at the centre of the country when …..."Julian Sturdy - View Speech
View all Julian Sturdy (Con - York Outer) contributions to the debate on: Great British Railways: Headquarters
Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"I could not have put it better myself. I completely agree with my hon. Friend: it is about the skill base and the digital future. We have that wider skill base, which I will elaborate on further, but it strengthens York’s case and makes it, for me, the only choice.
…..."Julian Sturdy - View Speech
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Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"Automation, yes. I thank my hon. Friend for putting me right on that. The University of Leeds is currently developing the new state-of-the-art Institute for High Speed Rail and Systems Integration. That work was enabled by collaboration between key sectors in the fields of railway engineering, signalling and software development, …..."Julian Sturdy - View Speech
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Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"Absolutely. The location is perfect, with the brownfield regeneration site that interlinks with the Network Rail headquarters and all the skills around there, as we have touched on. Those new skills are so important to the future of our railways. That is what we, as well as the region, can …..."Julian Sturdy - View Speech
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Speech in Westminster Hall - Wed 24 Nov 2021
Great British Railways: Headquarters
"I am bound to agree with that, as someone who lives and works on the edge of York, as many people in this debate do. We all know what a fantastic place York is to live and to work in, which is surely a huge attraction when we need to …..."Julian Sturdy - View Speech
View all Julian Sturdy (Con - York Outer) contributions to the debate on: Great British Railways: Headquarters