Oral Answers to Questions

Kerry McCarthy Excerpts

Monday 19th June 2023 Commons Chamber

[Mel Stride]

The hon. Lady is absolutely right that economic inactivity lies right at the centre of those elements that will determine our economic success in the years ahead—the others being the levels of inflation and interest rates, and other matters. On what has actually happened, we reached a record low level of economic inactivity just prior to the pandemic. It then spiked up. We have now reduced that spiked-up figure by about 300,000, with a reduction of 140,000 in the last quarter alone.

[Kerry McCarthy (Bristol East) (Lab)]

19. What assessment he has made of the adequacy of waiting times on (a) personal independence payment and (b) employment support allowance claimant inquiry lines.

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

The Department recognises that wait times for the PIP and ESA inquiry line have been too long. To reduce waiting times, we are recruiting more staff and, in the short term, are diverting staff to support better performance. PIP recruitment is expected to reduce waits by the end of summer, while ESA waiting times have improved significantly in recent weeks.

[Kerry McCarthy]

I am glad to hear that action is being taken, although it sounds like it will be quite a long time before it starts to have an effect. I have a constituent, Shani, who has been trying to get a copy of her PIP award letter so she can reapply for a disabled person’s bus pass. She says she has tried to call the PIP hotline on many occasions, but that, “The phone just continually rings out. I’ve tried for hours and it doesn’t matter what time of day I call, it just rings.” I know other MPs’ offices are experiencing the same. May I urge the Minister to act sooner and try to bring recruitment forward so constituents such as mine do not have to wait?

[Tom Pursglove]

I would be very grateful if the hon. Lady could share the details of that specific case with me, so I can take them away to look at. What I can say, hopefully to reassure the House, is that we are seeing 600 additional agents recruited for PIP from April and for ESA 160 additional agents will be put on telephony through both recruitment and redeployment.