Newport Passport Office

Debate between Kerry McCarthy and Jessica Morden

Monday 25th October 2010 Commons Chamber

[Jessica Morden]

I thank my hon. Friend for that intervention. Over the past couple of weeks, we have seen a disgraceful list of cancellations in Wales, and that does show a complete disrespect for Wales.

I hope that the Minister will agree that the most important people in all this are the staff at Newport passport office and their families. Two years ago, when there was a rumour about the future of the passport office, my hon. Friend the Member for Newport West and I initiated a meeting with the then passport Minister, my hon. Friend the Member for Hackney South and Shoreditch (Meg Hillier). She was adamant in all her dealings with us that there should be a regional application passport office in each devolved nation. She also recognised that the staff at the Newport office did a fantastic job. In fact, she constantly praised them for what she called their can-do attitude, and for the fact that they were the regional office that always volunteered to do any pilot going. What message is sent to civil servants who strive for excellence in their jobs when they are rewarded with a decision like this proposed closure?

The previous Minister knew how good the Newport passport office is, but so do its customers, as it receives much favourable feedback from them for its fast and efficient service. I genuinely know how good that service is from personal experience when I had to get three passports at short notice last year. The staff tell me that in the past week they have dealt with customers from as far afield as Truro in the south-west, Harlow in the south-east, Scotland and Belfast, all of whom tried to get to a more local office but failed to get an appointment without waiting for two to three weeks.

[Kerry McCarthy (Bristol East) (Lab)]

My hon. Friend makes the very valid point that it is not only the people of Wales who are serviced by the Newport office. People from Bristol and much further afield in the south-west also rely on it, and they would have to make very long journeys to make passport applications if it were not there.

[Jessica Morden]

I thank my hon. Friend for her intervention; she makes a valid point. People from the south-west come to Newport for its passport service, and it is much used. For example, travellers who have a problem with their passport when they arrive at Heathrow airport might be directed by staff to Newport because it is faster and more efficient than using the London office.

Given the work that staff have to put in to get the service right, why choose to close the Newport office? My constituents are not arguing that another office in another part of the country should be closed, but they want to know from the Minister why there are not calls for voluntary redundancies across the service to make this decision much fairer. I would be grateful if he could explain how his Department came to the decision to target the Newport office. Can he share with the House what case has been made internally, and make that information publicly available? If the closure were to go ahead, how much would it cost in short-term redundancy costs? Will he share with us the results of the economic impact study when it is available?

The feeling in Newport is that this decision has been taken at the stroke of a pen—that it is easier for the Department to close just one of the seven offices instead of looking at other options. Staff tell me that the IPS has a history of making short-term decisions which then have to be reversed. In Glasgow, the postal production service was removed, only for the IPS to have to reinstate it because demand was too great and it had reduced staffing to inadequate levels. Given the real hardship that this decision will cause, will the Minister re-examine this case for closing Newport, bearing in mind that history of the IPS running down capacity and then having to reverse decisions?

I am told that when staff were informed by the chief executive why they were about to lose their livelihoods, some of the reasons cited were that the windows were single-glazed and that the floor was of the wrong type. If part of this decision is to do with the office being old and unsuitable, what discussions has the Minister had with the local authority about doing a deal over more suitable premises and thereby cutting costs in that manner?