Kevin Foster
Main Page: Kevin Foster (Conservative - Torbay)Department Debates - View all Kevin Foster's debates with the Department for Transport
Railway Ticket Offices
Kevin Foster Excerpts(8 months, 1 week ago)
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Kevin Foster (Torbay) (Con)
It is a pleasure to serve under your chairmanship, Mr Davies. I congratulate my hon. Friend the Member for West Dorset (Chris Loder) on securing the debate. In a longer session, it would be worth looking at how things such as contactless travel could be extended, particularly incorporating railcards into that offer.
In the time I have, I will focus on the situation at the ticket offices at Torquay and Paignton stations. Although the national average is about 15%, the consultation document confirms that at Paignton 41.3% of tickets were sold at the ticket office. The high percentage of passengers purchasing a ticket at this ticket office shows that demand and need for this service are still strong. It may partly reflect the fact that Paignton and the neighbouring areas are communities with a higher than average percentage of people aged over 70, who may be unfamiliar with online booking methods. Similarly, many tourists use the ticket office not just to buy a ticket but to clarify which tickets are available and the validity of their tickets, and use some of the GroupSave options that may be harder to get from a machine.
At Torquay station, 29.4% of tickets are still sold at the office, but I recognise that the situation is far from ideal for passengers. The ticket office is on the down platform, from which the only destination is Paignton station. Most people therefore depart from the up platform, which has the self-service ticket machine—though often with a large waste bin right behind it—no indoor waiting area and no staff facilities whatever.
I hope that, as part of this process, the Minister will look at feedback about facilities as well as the ticket office issue. I would be particularly interested to hear from him whether the response will be a blanket one, or one that considers the situation at each station. Will thresholds be considered to give more clarity to the level of usage that would see a ticket office retained, and will there be action where the consultation highlights issues such as a lack of other suitable facilities at a station?