National Savings & Investments

Laurence Turner Excerpts

Thursday 26th March 2026 Commons Chamber

[Torsten Bell]

I am sure that many Members across the House, and many people across the country, share my hon. Friend’s experience of early engagement with NS&I. The brand has very high awareness and support for exactly the reasons he gives. On his question about an assurance that there will be change, I hope that I have set that out. The most important thing is putting in place new leadership and ensuring that we have spent the time with external advisers involved in recent months to understand the problem in detail and to set the path to putting it right. He will have heard what I have said about some of the media reporting. I hope that my statement has laid out the facts on the implications for taxpayers and the nature of the problem we are facing.

[Laurence Turner (Birmingham Northfield) (Lab)]

I welcome the Minister’s statement and the way in which he has addressed the House. I want to pick up on the important question asked by my hon. Friend the Member for Carlisle (Ms Minns). The administration of a deceased loved one’s affairs is a lengthy and difficult process at the best of times. It will come as a tremendous shock to many of our constituents to learn that matters that they thought were settled are in fact not so. We can also all think of examples of public agencies that have promised tact and sensitivity, but have not always followed through in practice. Will the Minister look at individual cases that we might raise with him as constituency Members, and will he meet with groups of Members who have constituents affected by the issue?

[Torsten Bell]

My hon. Friend is absolutely right that administering the affairs of deceased family members or friends is always challenging, both emotionally and administratively. That is why it is so important that we get this right, now that we have set out the scale of the problem. On his specific question, I encourage him to support constituents. That is why I have said that I will require NS&I to put in place a direct method of communication for MPs who wish to raise constituency cases, and obviously I will be happy to meet him or anybody else who has constituents affected.