Oral Answers to Questions

Lee Barron Excerpts

Thursday 12th March 2026 Commons Chamber

[Kate Dearden]

Business confidence depends on economic stability, and that is exactly what this Government are delivering: a stable economy where businesses can invest in growth. The hon. Member will have heard my commitment to the hospitality sector—both my personal investment and my absolute determination to work closely with the sector so that we can build stronger local economies with stronger high streets and thriving businesses. Businesses will see that stronger demand, especially when working people have more money to spend, and we are focused on building that stability for our local communities and for businesses to benefit too.

[Lee Barron (Corby and East Northamptonshire) (Lab)]

15. What recent assessment he has made of the adequacy of postal delivery services.

[Mr Speaker]

We’ve made it!

[The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)]

It was worth waiting for. We are clear that Royal Mail’s service performance has not been good enough. I met the sector’s independent regulator Ofcom yesterday to stress the widespread concerns among hon. Members about service standards. My hon. Friend has deep experience in this area, and I welcome his engagement with the main delivery office in Corby, where Royal Mail tells me that it is recruiting nine new postal workers to support the timeliness and quality of its postal services.

[Lee Barron]

Quality of service in the Royal Mail has been at shocking levels over recent years. Considering that Royal Mail is legally obliged to deliver a universal service and keep our communities connected, will the Minister join me in calling on Royal Mail’s owners to honour their agreement, end the two-tier workforce, and bring new entrants’ terms and conditions up to the same standard as those of substantive Royal Mail employees? Fifty per cent of new entrants are leaving the service within a year, which is leading to a decimation in the quality of service.

[Blair McDougall]

My hon. Friend is correct to highlight that the service quality issues are linked directly to workers’ terms and conditions. It is precisely because we take that connection so seriously that the Secretary of State convened the meeting between the unions and the owners of Royal Mail. Ofcom made it clear in our meeting yesterday that it expects the plan for improvements in quality of service to be in place within days of an agreement being reached with the unions, and we will certainly hold Royal Mail to that.