Property Service Charges

Leigh Ingham Excerpts

Thursday 30th October 2025 Commons Chamber

[Dave Robertson (Lichfield) (Lab)]

I place on record my thanks to the hon. Member for Reigate (Rebecca Paul) for bringing this debate before the House, and to the Backbench Business Committee for scheduling time for it. From the number of Members present in the Chamber today, we can all see that property service charges are a problem across the entire country, but they certainly are for people in Lichfield, Burntwood and the villages.

In the time I have, I will focus on just one of the estates where these charges are an issue: the Roman Heights estate in the village of Streethay, on the edge of Lichfield. The people who live on that estate know just how difficult managing agents can be. I have had dozens of households get in touch to tell me about the appalling service they have received from their managing agent— I will not name it, but I am sure it is the first name we would think of. Over the summer, I held a town hall with residents, at which I heard the same thing over and over again. Bills for management were coming through completely irregularly, sometimes with three bills for three years being received in the space of three months, which is interesting. There was absolutely no transparency about the level of charge, with demands to come up with huge sums of money at a moment’s notice. All the while, basic maintenance such as cutting the grass just was not being done, leaving residents wondering what exactly they were paying for.

[Leigh Ingham (Stafford) (Lab)]

I thank my hon. Friend, who is also from Staffordshire, for giving way. A constituent has got in touch with me to say, “It genuinely feels like they are stealing money from us.” Another said, “I just feel like we are a cash cow for these companies.” Does my hon. Friend agree that if managing agents and companies want to continue operating these services, they must increase transparency and make things more regular for their customers?

[Dave Robertson]

My hon. Friend is right. She is a very good friend, and often she has seen speeches before I give them, but she has not seen this one, and she gives me the perfect segue into my next point.

Transparency is so important. When I surveyed residents in the affected estate, 85% told me that billing was either poor or very poor. Some 79% have told me that the management of the estate was poor or very poor. I have written to that management company, and I am looking forward to meeting it, because its written response is simply not good enough.