DWP: Performance

Lilian Greenwood Excerpts

Monday 30th June 2014 Commons Chamber

[Emily Thornberry (Islington South and Finsbury) (Lab)]

I had a six-minute speech prepared, but I fear that I may need to ditch part of it to deal with some of the extraordinary points raised by the hon. Member for Fareham (Mr Hoban) who, until recently, was in the Treasury. To hear him allow no facts to get in the way of a good party political slogan is really very depressing.

Let me deal with the four worst points of the hon. Gentleman’s speech. First, he said that, under Labour, work did not pay and that people were better off on benefits. He needs to understand what tax credits and in-work benefits are. The whole point was that people would work. They would not be paid very much and, instead of paying tax, they would be able to get tax back. The idea was that it was worth working and that was the entire purpose behind in-work benefits. That is why we introduced them and why it is such a shame that they are being undermined by this Government.

Secondly, the bedroom tax has not been introduced by this Government in the same way that the previous Government introduced a bedroom tax for the private sector. The difference is that when a private sector tenant moved from one private rental place to another, he or she would not get housing benefit at a level for a flat that was far too big for them. When we introduced it, we were not going to say to them, “You are in a two-bedroom flat, so we will not give you all your rent”. We were going to wait until they had moved into a new flat and then say, “I am sorry, but you have to move into a flat that is appropriate to the size of your family.” That is the difference. Now the Government are saying to people in social housing, “You must move, and if you don’t and you can’t, because there isn’t social housing available for you of an appropriate size, we will not give you all your rent. You will continue to be charged all your rent, and out of the tiny amount of money that you get on welfare, you will need to pay that towards your rent or you will be evicted.” That is a big difference. [Interruption.] It is such a shame that the hon. Member for Fareham is not listening, because if he were, perhaps he would stop making such comments.

[Lilian Greenwood (Nottingham South) (Lab)]

On the bedroom tax, Advice Nottingham provided me with a case study: Arthur, who was living alone in a two-bedroom council property, had rent of £70 a week. He moved to private rented accommodation to avoid the bedroom tax, and is now being paid £88.85 a week in housing benefit and still has a spare bedroom. Does that not show the ridiculous nature of this Government’s housing benefit reforms?

[Emily Thornberry]

I could not have put it better myself. I do hope that the hon. Gentleman was taking notes.

Long-term youth unemployment eats into people’s souls. It eats into their future, their ambition and their very character. Worryingly, under this Government, long-term youth unemployment is going up. That is a fact that the hon. Gentleman really should have at the forefront of his mind and that the Government should be thinking about as an entire generation are losing their chance of life.

Let me touch on my last point before I move on to the speech that I had intended to make—[Interruption.] No, no, let me make my fourth point, which is that it is not fair that people on an average income should be getting less money than people on benefits. Let me explain this to the hon. Gentleman. If someone is on an average income in central London, they cannot live. They get in-work benefits, their rent paid or some assistance with their rent, and tax credits—as long as the Government continue to pay them out—because it is not possible to live in certain areas on an average income. We are in favour of caps on benefit, but we are in favour of them on a regional basis, because that is fair. The reason why the benefit bill is higher in certain areas is that property is more expensive. I do not know whether the hon. Gentleman has noticed this, but it is more expensive living in London and the south-east, or even the south, than it is in other areas. These people on benefits are not getting the money themselves; their landlords are getting it because the rents are so high. For that reason the benefit bill continues to go up. What is Labour’s solution? We will build 200,000 homes and that is the radical politics that is necessary to be able to address the problem of the cap.

In the two minutes I have left of my speech, I will talk about the problems with work capability assessments. The difficulty lies in the enormous delays in the system. Until recently, I had constituents who were waiting for an age to get their work capability assessments. I have a number of cases, which I now cannot read out, of people who have been waiting for more than six months for their work capability assessment to be done. Once it is done, it may be unfair, so they will have to appeal, and the appeals are taking a year. To get around that, the Government have introduced a mandatory reconsideration. The problem with that is that they are also taking an age. I have asked the Department how many claimants are left without any income during the reconsideration process. The Department cannot tell me. I have asked the Department what is the longest period that people have had to wait for their mandatory reconsideration. It cannot tell me that. The Department cannot tell me how mandatory reconsideration is going, so how can it know whether it has been a success?

People now have to wait for the work capability assessment, the mandatory assessment and then the appeal, 45% of which, even after jumping through all of those hoops, are successful. Is this a Department that is working properly? No, it is not. It has a new baby—the personal independence payment, which is supposed to work. In my area, we have only new claimants on PIP. The PIP assessment is also a nightmare. I have a constituent who, as a result of being in the war in Helmand, cannot stand or sit, and he has been waiting since 9 July 2013 for his assessment. How can that be? The reason is that he cannot move, so cannot get out of his home. He has been applying for PIP, but he cannot get his assessment. The latest letter from the Department, which has not been signed by a Minister, says that it cannot give me a time scale for how long he needs to wait for his assessment. Is that fair? It is not. Is this a Government who care? They do not. Can it be right that a Department allows seriously disabled people to be without any source of income for extended periods, and is still able to look itself in the mirror? I fear that it does, and it should be ashamed.

--- Later in debate ---

[Lilian Greenwood (Nottingham South) (Lab)]

Our welfare state was established to protect the most vulnerable in society, and to protect us all with support in times of need, so that whether we are young or old, sick or unemployed, we are not reliant on charity. I am incredibly grateful for the work of Nottingham’s churches, faith groups and voluntary organisations, which are seeking to mitigate the worst impacts of the Government’s welfare changes, but their work in trying to meet unmet need is no substitute for citizens’ rights.

We need a social security system that is fair and affordable, and one that supports those who need help while tackling the underlying causes of that need, be it worklessness, low pay or lack of affordable housing. The Government have launched a series of reforms that are failing to deliver. Key programmes are behind schedule and over budget. Taxpayers’ money is being wasted and those who need support are being left to rely on food banks or, worse still, to go hungry.

My constituents deserve so much better. Alex McEwan became ill in May 2013 and applied for personal independence payment in September. His claim was referred to Capita for assessment. Twice, visits from Capita were arranged, and twice they were cancelled at the last moment. It was not until mid-January that Alex’s assessment was carried out. It was almost a further three months before Capita provided sufficient information for the DWP to reach a decision. It took precisely seven months for Alex to receive the help he needed.

When I raised Alex’s case with the Minister, he said that his officials had looked into it, but that

“unfortunately there have been quite significant delays with this case.”

I am not sure whether the Minister believed that to be an adequate explanation. It seemed to me and my constituent that it was nothing more than a statement of the blindingly obvious. Alex told me that the delays had caused him great inconvenience and financial hardship when he simply wanted to get a semblance of his life and independence back. The Government let Alex down, and he is not the only one.

Pamela Brown suffers from multiple sclerosis and her husband Mike has given up work to care for her. She applied for PIP in July 2013 and faced numerous difficulties just to secure an assessment. Finally, the Browns succeeded in booking an appointment in October, only to arrive at the assessment centre to find that Capita had cancelled the appointment without notifying them. Pamela’s next appointment was a home visit three and a half weeks later. Capita failed to turn up and, when challenged, said that it had cancelled the appointment. It again failed to notify Pamela and Mike. It took more than five months for that couple to get the support they needed. They asked me to raise their case because they wanted others who apply for PIP in future not to suffer the same troubles.

Pamela suffers from a progressive neurological condition for which there is no cure, and yet five months later, she has to undergo reassessment. The last process was extremely stressful, and Pam and Mike believe it made her MS symptoms even worse. Mike described Pamela as being in tears at the thought of having to go through it again. The Minister of State, Department for Work and Pensions, the right hon. Member for Hemel Hempstead (Mike Penning), who has responsibility for disabled people, has agreed to meet me to discuss the case. I hope he can provide answers on why my constituents are treated so badly, and more importantly on how he is seeking to fix the problems. Unfortunately, my constituents are not the exception, but the norm.

Advice Nottingham advisers met the DWP recently to discuss some of the issues they face. They face delays and cancellations of assessments and decisions; clients waiting more than six months simply to be reassessed; and delays to mandatory reconsideration requests. How can it be right that claimants have only 28 days to seek mandatory reconsideration, but there is no time limit for the DWP to respond, despite people waiting with no benefit while appeals are ongoing? It is no surprise that people have to turn to food banks, but in the 21st century, it really should not be necessary.