Disabled Access (Aviation Industry)
Debate between Lisa Nandy and Lord Evans of Rainow(11 years, 6 months ago)
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Lisa Nandy (Wigan) (Lab)
I sincerely congratulate the hon. Gentleman on initiating this important debate. Does he agree that a key issue is to ensure that the pioneering airlines and companies, which are leading the way in this field by observing not just the letter but the spirit of the law, are rewarded, and that companies that do not do that ought to be penalised? There is a strong role for the Department for Transport, in ensuring that there is a level playing field for the companies that are trying to do the right thing.
Graham Evans
The hon. Lady is entirely right. Proactive good practice is encouraged, and I will come on to mention a certain company, and a certain individual who has been busy doing a lot of good work on that issue.
At every stage of the travel process there must be clear checks and balances, to ensure that the right information is being given and passed on, and that legislation is being adhered to. I would like to break down the travel process into the three stages of booking, at the airport, and on the plane, and to review the issues and the examples of good practice—such as those the hon. Lady just mentioned—and to consider how we can improve.
First, let us consider the booking process. Under EU legislation, it is illegal to refuse bookings because of disability, but half of respondents in the study had disability-related problems when booking airline tickets. The central principle of the law is that passengers need to advise as to their needs before travel, with persons with reduced mobility, known as PRMs, being required to give at least 48-hours’ notice. The process, however, is often convoluted, complicated and costly, with unnecessary paperwork or long, repetitious conversations.
Article 11 of the EU regulation states that air carriers and airport managing staff should have training in understanding mobility requirements. However, I support the Department for Transport’s code, which suggests that all staff in the aviation industry should be trained, so that the first point of communication covers the needs of the passenger. If a carer is needed, it is critical that seats be placed together and, where possible, chosen to best suit needs and enable better access. That is basic stuff, and although some airlines are doing it well, others are clearly failing.