Renters’ Rights Bill

Lord Best Excerpts

Monday 12th May 2025 Lords Chamber

I will also speak briefly to the amendments tabled by my noble friend Lord Roborough. I suppose I have a slightly different perspective. It worries me that we are starting to see, for example, in particular, Herefordshire, in this situation. My noble friend referred to a situation where often a property can be initially acquired at quite a low rent, or indeed as a capital purchase, because of the covenants and restrictions that have been put on it. If nobody reports this, or if the council is not that interested in enforcement, we see that people with considerable wealth can get a very good deal by having lied when they acquired that property. They can then apply after 10 years, saying, “Nobody has made a complaint about it; you haven’t kicked me out of my house or done anything like that”. We should not be rewarding unfairness in that regard either. My noble friend made a point about trying to make sure that property stays linked into the sector; it is important to make sure we continue to have a fair society, not one where people lie in order to gain.

[Lord Best (CB)]

My Lords, I want to say a few words about Amendment 182 in the name of the noble Baroness, Lady Coffey—not, I am afraid, in support of it. Is it fair that tenants residing in rural properties should have different treatment from those in the rest of the country? I have been responsible for a number of rural housing schemes—indeed, I recently chaired the Devon Housing Commission, looking at the issues facing communities in Devon—and I suggest that there are a number of reasons why it is fair to treat tenants in rural areas rather differently from those in the rest of the country.

First, it is much more difficult if a property is sold and therefore does not come back for reletting. We now know, Right to Buy being a matter of history, that after a period you will not get the relets, the opportunity for more people to enter those properties, in the years ahead. It is more difficult to replace properties in a village than in a town. If we lose the six houses that we have built in that village, they are gone for ever. It often takes years to acquire a site, convince the parish council and deal with the landowners. It takes a very long time to get those six homes built and we do not want to lose them if we can possibly help it, because in the future we will regret that.

My second reason is that the amount of social housing—housing association and council housing—in rural areas is appreciably less than in the rest of the country. It is about 11% for areas classified as rural locations compared with 17% for the rest of the country, including the rural areas, so there are already signs of acute shortage of affordable social housing in many areas, and we cannot really afford to lose what we have.

The third reason is that most of the developments in rural areas, or village areas, are small developments, and there is therefore no requirement to do affordable housing—to have a proportion of the homes that are available at subsidised low rents—so most of the development that is going to happen in rural areas, being less than 10 homes, is not going to have any affordable housing attached to it. We have to hang on, if we possibly can, to the properties that we have and then relet them later on.

My fourth reason is that, as the noble Baroness said, prices are higher but wages are lower. It is much more difficult in rural areas for local people to find any housing other than social housing that they can genuinely afford. There are the retirees moving in—in the case of Devon, from the south-east very often into the south-west. There are more affluent commuters paying more than locals can afford on their salaries. There are second homes—we are going to be talking soon about short-term lets, Airbnb and holiday lets—so locals are priced out, and it becomes a precious commodity to retain those few rural social houses, so I am afraid that I am unable to support Amendment 182.

[Baroness Grender (LD)]

My Lords, these Benches recognise the vital importance of our rural and agricultural communities, who operate under the more specialised and long-standing tenancy agreements. Such tenancies often span many years, involve successive generations and reflect a connection between the land and those who work it, going well beyond the norms found in other areas of the rental sector. We fully appreciate the challenges that tenants and landlords may face under those arrangements, particularly when legislation risks creating ambiguity or disruption.

When I looked at these amendments, it struck me that discretionary rather than mandatory powers would be a very useful thing to have, so it is hugely ironic that the noble Lord, Lord Roborough, raised my own amendments on this issue. I would have thought that a discretionary approach for any decision in the courts may well be useful in this context. However, while we are sympathetic to the concerns raised, that sympathy does not translate into ready support for Amendments 176, 177 and 182. It is our understanding that the Bill will not apply to residential property let under a farm business tenancy or an Agricultural Holdings Act tenancy but will apply to any residential property on a holding that is subsequently sublet on what we now know as an assured shorthold tenancy, and it will in future have grounds for possession as set out in other parts of the Bill.

We also understand that a process will be in place for landlords to avoid inadvertently creating assured agricultural occupancies, and we fully back the words of the noble Lord, Lord Best, as ever, with regard to rural communities and retention of, in particular, social housing. We believe firmly that local authorities know best and should be given the powers to make decisions over those social homes, with the right level of localism and autonomy. With that said, we look forward with interest to hearing the Minister’s response but remain unconvinced by these three amendments as set out.

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Moved by

[Lord Best]

181: Schedule 2, page 199, line 6, at end insert—
“Regulatory Enforcement and Sanctions Act 2008
57A In Schedule 3 to the Regulatory Enforcement and Sanctions Act 2008 (enactments specified for the purposes of Part 1), in the suitable place insert—“Tenant Fees Act 2019 (c.4)””Member's explanatory statement
This amendment integrates the Tenant Fees Act 2019 into Schedule 3 to the Regulatory Enforcement and Sanctions Act 2008. It enables a Primary Authority to support local authorities to give assured advice to lettings agents on achieving compliance under the Tenant Fees Act 2019. Providing this advice will support lettings businesses and reduce pressure on local authorities' enforcement teams.

[Lord Best (CB)]

My Lords, I repeat my declaration of interest as a vice-president of the Chartered Trading Standards Institute as well as of the Local Government Association.

Trading standards represent an important ingredient in achieving the objectives of the Bill: they are the front line in enforcement of key measures of good practice by property agents carrying out lettings activities. To assist local businesses of all kinds and the trade associations that represent and advise them, arrangements are in place for primary authorities—local authorities able to provide specialist advice on a range of consumer protection legislation. Primary authorities cover different aspects of property matters and support property agents, as well as their trade association Propertymark and the Property Ombudsman. These arrangements enable authoritative assured advice to be given to property agents, who can then rely on that advice in dealing with any query or dispute. It relieves local authorities’ enforcement teams from dealing with queries, complaints and misdemeanours that could be avoided if assured advice was available.

Demand for high-quality advice is likely to grow as a result of the Renters’ Rights Bill. More landlords are likely to make use of letting agents to ensure that all regulatory requirements are being met. The letting agents, in turn, need the best possible advice on the extensive legislative measures that affect their client landlords. A problem here, however, is that current arrangements for assured advice do not extend to aspects of lettings activities in the Tenant Fees Act 2019. This legislation bans agents from charging fees to tenants as well as to landlords. Since the introduction of that legislation, local authorities have been anxious for this area of letting agency work to be included in the assured advice arrangements.

This small amendment would mean that lettings advice covering the Tenant Fees Act, on which property agency businesses can rely, would at last be available, and that local authority enforcement authorities can act with confidence. It is an entirely helpful amendment in tidying up a piece of defective legislation, and it fully supports the objectives of the Renters’ Rights Bill. I am not expecting passionate expressions of support from lots of your Lordships for this somewhat technical amendment, but I hope the Minister will say that it meets with the Government’s approval. I am pleased to move it.

[Baroness Thornhill (LD)]

I am going to disappoint the noble Lord, Lord Best, as I rise very briefly because I feel that this ties in quite neatly with his later amendments on letting agents becoming more professional and having better qualifications. Any means that will reduce the pressure on local authority enforcement teams are very much to be welcomed. The amendment is techy but simple, and I think it could be effective.

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[Lord Best (CB)]

I am much encouraged by that response from the Minister, and I am happy to beg leave to withdraw my amendment.

Amendment 181 withdrawn.

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Moved by

[Lord Best]

185: After Clause 32, insert the following new Clause—
“Restrictions on conversion of assured tenancies to short-term lettings(1) Where a property has been let subject to an assured tenancy or assured shorthold tenancy at any time in the preceding three years, it must not be let as a short-term rental property within the meaning of section 228(2) of the Levelling-up and Regeneration Act 2023 unless a change of use has been permitted under the Town and Country Planning (Use Classes) Order 1987 (S.I. 1987/764) as amended by subsection (2).(2) In Schedule 1 of the Town and Country Planning (Use Classes) Order 1987 (S.I. 1987/764), at the end of part C insert—“Class C7. Short term rental property
Use of a dwellinghouse for commercial short-term letting, within the meaning of section 228(2) of the Levelling Up and Regeneration Act 2023.””Member’ s explanatory statement
This clause requires planning consent for assured or assured shorthold tenancies to be converted into short-term lettings.

[Lord Best (CB)]

My Lords, I apologise for leading two groups of amendments in a row.

Amendment 185, in my name and the names of the noble Lords, Lord Truscott and Lord Young of Cookham and the noble Baroness, Lady Thornhill, seeks to add a new clause to the Bill that would require planning consent before assured or shorthold tenancies can be converted into short-term lettings. The definition of “short-term letting” is defined in the Levelling-up and Regeneration Act 2023. These lettings are often referred to as “Airbnb lets”, although several companies handle them.

I note that the amendment would not affect the letting of spare rooms to supplement the family income or temporary use of an owner-occupier’s home, when, for example, they are away on holiday. Instead, the amendment would cover the switching of privately rented properties from ordinary, longer-term lettings for those living and working locally to short-term lets for visitors. This phenomenon is having a serious impact on housing shortages in a number of tourist hotspots. In some places, the loss of PRS lettings has reached critical proportions, from seaside towns to national parks and historic cities. Appallingly, there are many examples of landlords serving notices to quit—thereby evicting tenants—so that long-established renters can be replaced with higher-paying lettings to tourists.

According to AirDNA, which tracks the lettings by Airbnb and similar companies, York saw an increase of nearly 30% in short-term lets in the city between August 2021 and August 2023. York now has more than 2,000 such lets. In Coniston, in the Lake District, 50% of homes are not lived in full-time. In the picturesque town of Salcombe, Devon, it is understood that around 40% of the accommodation now comprises second homes or short-term lettings; I commend the relevant section in the Devon Housing Commission report on that.

The switching phenomenon also has a particular relevance in London: a survey by the property consultants, Savills, found 117,000 homes listed for short-term letting on the Airbnb and Vrbo websites last year in just 12 London boroughs. The survey found that over half were let for more than the 90 days permitted in London and, in the central London boroughs, 40% of the private rented sector was let on a short-term basis. In many other European and American cities, action is being taken to address this problem. Indeed, Wales and Scotland have legislated to reduce the impact of losing homes for locals to rent.

In England, the Levelling-up and Regeneration Act 2023 has provided the basis for a start to be made. The Act requires the Secretary of State to introduce mandatory registration for short-term lets. This measure would provide local authorities with an evidence base on which to decide whether the level of short-term lettings in their area should be restricted. Regulations under the Levelling-up and Regeneration Act would prohibit the use of short-term lets of non-registered properties. Introducing registration would be a good starting point but, so far, no action has been taken.

In February 2024, Michael Gove, then Secretary of State, announced that the Government would be taking this issue to the next stage, using the planning system to control switchovers to short-term lets where the local planning authority deemed this necessary. To inform the details of this new regime, a government consultation considered the introduction of a new use class for planning purposes, enabling local authorities to refuse permission for a change of use from a long-term to a short-term letting. This consultation exercise produced near-unanimous agreement that such action would be an invaluable mechanism to discourage further expansion of the so-called Airbnb sector in specific places. The Government of the day pledged to take this forward at pace. Sadly, no action followed.

The previous Government reformed the tax regime for furnished holiday lets, and this has now come into force. The change removes a strong incentive for flipping properties from long-term to short-term letting, but the Renters’ Rights Bill may mean that more landlords are now being tempted to flip their properties, making the introduction of a new use class, which would enable councils to intervene, the more urgent. Amendment 185 is intended to provide the opportunity for the Government to progress the action needed to amend planning law by creating a new use class for short-term lettings, empowering each local authority to decide whether it is in the interests of their community to permit changes of use from long-term to short-term lets. The Minister for Housing and Planning in the other place, Matthew Pennycook, has demonstrated an appreciation of this issue and has promised to take further action—but when?

If the Minister is not able to accept this amendment, it would be helpful if she could update the Committee on the timetable for introducing first, the short-term lettings registration scheme and, secondly, the legislation to create a new use class for short-term lets. Action is overdue. I beg to move.

[Lord Truscott (Non-Afl)]

My Lords, as mentioned previously in Committee, I declare my interest as a landlord and former long-term tenant in the private rented sector. I support the amendment from the noble Lord, Lord Best, on short lets requiring planning consent for properties to be converted into short-term lettings. As your Lordships’ House would expect, the noble Lord, Lord Best, has made the case convincingly.

His Majesty’s Government should include this amendment in the Bill, because there is an undoubted link between the reduced availability of long lets, especially for local residents, and the exponential rise in Airbnb and other short-let platforms. A register, while welcome, will mainly chart the huge and expanding nature of this part of the PRS, which is already having such a deleterious effect on the provision of long-term accommodation for locals and their communities. The Minister may say this amendment is not a matter for the Bill, but it is. The Bill will accelerate the trends of short lets and reduce long lets unless amended. By introducing periodic tenancies with a minimum two-month notice period, it will simply introduce another class of short lets protected by law and destabilise the long-term lets market.

The PRS has not grown in the last nine years, as I mentioned previously in Committee. The Bill, by prohibiting upfront rental payments and fixed-term tenancies, will lead to evermore landlords moving to short lets. This trend is completely ignored by the Bill but will follow as surely as night follows day.

Tenants will be able to give two months’ notice on day one under the proposed legislation. Why should they do that? Because long lets are up to four times cheaper than short lets in, for example, the London Borough of Camden. Once tenants move in, the length of their tenancy will be impossible to police. If tenants move out after only a month rather than the minimum two, how will that be monitored and by whom? It will result in widespread short lets by the back door. A tourist could simply move into what was previously a long let, give two months’ notice and save thousands of pounds. It would just take a little fib on the part of the tenant.

A landlord will have no way of knowing a tenant’s real intentions under periodic tenancies, so will put up the rent, assuming that all long lets can become short lets. The distinction between short and long lets will disappear, with implications for rent levels. Neither the prohibition of mutually agreed fixed-term tenancies nor advanced rental payments were in Labour’s election manifesto, so I am at a loss to understand why these two essential measures to provide stability and certainty to the market have become non-negotiable. The majority of tenants want fixed terms, so I fail to see why HMG think they know better than the tenants themselves. Reducing the supply of long lets as ever more landlords gravitate towards more profitable short lets will mean that rents will assuredly go up, not down, and the losers will be the tenants, especially local residents and their sense of community.

The noble Lord, Lord Best, mentioned London and Devon. I have quoted before how some London housing blocks have become over 90% Airbnb or similar short lets. Local residents are squeezed out. Devon is a county I know well; I am a Devonian. The noble Lord, Lord Best, quoted the example of Salcombe, Devon’s answer to Saint-Tropez. Similar cases can be quoted throughout the West Country and Wales, including Cornwall. However, as the noble Lord said, it is not just coastal resorts and historic cities such as Bath, which I also know well, and York, that are affected. Areas around Birmingham have also become short-let hotspots.

Of course, it is not only the UK. Airbnb and the like have reached saturation point in Spain, in cities such as Barcelona and on Tenerife. It has become so bad, with locals priced out of accommodation, that tourists have been assaulted in restaurants and on beaches. As I mentioned, short lets are far more profitable for landlords than long lets. Airbnb and other short-let platforms are becoming increasingly dominated by professional landlords, as regulation is either non-existent or very light-touch.

By way of comparison, long-let residential property is already governed by 170 laws and regulations. The attractions for landlords to move to short lets is obvious and will be enabled by this Bill. Apart from the further regulatory and legal provisions in the Bill, long-let landlords will be asked by HMRC to make quarterly tax returns by April 2026, and new EPC regulations could cost anything up to £15,000 per property. Estate agents must report long-term rentals to HMRC in this country. Airbnb and the like do not, and I suspect that tax evasion is rampant.

Renting out flats or rooms on Airbnb or other short-let platforms undermines long-term rentals, legitimate B&Bs and smaller hotels, all of whom must pay taxes, abide by a host of regulations, employ local people and support local economies. With more and more remote professional landlords, Airbnb does none of that. The idea that Airbnb and other similar platforms allow a few grannies to innocently rent out their spare rooms is far from the true picture.

The impact of short lets is also pernicious. They undermine any sense of community, create nuisance for full-time residents and can be a security risk for blocks of flats, with Airbnbers having raucous parties and coming and going at all hours of the night and day. As the noble Lord, Lord Best, said, research has found that half of London’s 117,000 short holiday lets are being rented out illegally. In Westminster, where over 50% of residents live in rented property, council leader Adam Hug has said that short lets

“can hollow out long-term residents, making neighbours subject to significant noise disruption, fly-tipped waste linked to short-term let properties”.

In 2015, there were fewer than 30,000 short lets in London. This more than doubled throughout 2016, peaking at over 100,000 in 2019. As Tom Copley, Sir Sadiq Khan’s London Deputy Mayor for Housing, said,

“we need to bring those properties back into use as long-term rented properties or long-term properties for people to buy and live in as owner-occupiers”.

This Bill as drafted will legalise ever more short lets, as tenants will be able to legally move out of a property after just two months.

I had experience of an Airbnb rented flat in a block where short lets were banned under the lease. The owner was fully aware of this fact and kept denying the property was rented out on Airbnb, despite the property being advertised openly on the website. Airbnb takes no action in these situations. In our case, it took over two years for the owner to be forced to abandon Airbnb, despite his flat being the only short let in the block. People were coming and going every few days, and wear and tear on the communal areas and concern for security were considerable.

The only action which reined in the current leaseholder was a threat by the excellent managing agent to go to court to get him to forfeit the lease. HMG have previously said this option will be banned, so I wonder how such situations could be resolved in the future. I would retain the nuclear option of forfeiture but exclude it for death and other relatively minor transgressions.

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[Lord Jamieson (Con)]

Thank you very much.

[Lord Best (CB)]

I am grateful to noble Lords around the Committee for their support for the amendment. I thank the noble Lord, Lord Truscott, who emphasised the urgency of the situation, and the position in many other places—Paris, Barcelona, Menorca, Santa Monica —where other countries are getting ahead of us in taking action that we should probably learn from. He mentioned, as did the noble Lord, Lord Young, the disruption to other residents that comes from short-term lettings, and the nuisance of parties, fly-tipping and security problems. That is not the main reason for the proposed amendment, but it is an important additional factor, which emphasises its importance.

The noble Lord, Lord Young, said that we must strike a balance between the interests of the tourism industry and the interests of those who are looking for somewhere to live—and the local authority is best placed to do that. The noble Baroness, Lady Coffey, was a bit worried about owner-occupiers being badly affected and not being able to let out their properties, when they were on holiday, for example. I think the amendment takes care of that; it certainly should. It is not the individual owner who lets out their spare room, or even the whole house, for a week or two that we are talking about here; it is the businesses that operate on some scale.

I am grateful to the CPRE, the Countryside Charity, for helping to formulate the amendment, and I give many thanks to the noble Lord, Lord Jamieson, who made important points. We must protect the current supply of accommodation at a time when we are worried about the loss of any homes, which are badly needed. I will withdraw the amendment, but, as I do so, I thank the Minister for telling us about registration. I think that the timescale was that testing would take place for a new registration scheme for short-term lettings over the next 12 months, with a first version then being tried. It is all good stuff, but it sounds slightly slow—the “as soon as possible” bit was the best bit.

The Minister said that other solutions, alongside the possibility of introducing a use class that works—that must be part of it—were being considered. Pulling the right levers is obviously going to be important. Yes, the Government are prepared to do something, but they should take away the message that the speed at which it is done will be important too. We cannot let this fester much longer. With those comments, I beg leave—

[Baroness Coffey (Con)]

The noble Lord referred to my comments. What I was doing was reading out his amendment where it says:

“Where a property has been let subject to an assured tenancy or assured shorthold tenancy at any time in the preceding three years, it must not be let as a short-term rental property … unless a change of use has been permitted”.


I was trying to understand whether, when there is a change in ownership—not just any old renting out if somebody goes away—that would prevent a new owner-occupier being able to do what is suggested without planning permission. I was just trying to understand his own amendment.

[Lord Best (CB)]

I am grateful for that point, which sounds entirely valid. We may need to refine still further the amendment that we are all working on. I beg leave to withdraw the amendment.

Amendment 185 withdrawn.

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Moved by

[Lord Best]

203: After Clause 63, insert the following new Clause—
“Training and qualifications of property agents managing assured tenancies(1) The Secretary of State may by regulations require that individuals undertaking the activities of a property agent in respect of management of assured tenancies must have, or be working toward, specific mandatory qualifications, as defined by regulations to demonstrate competency to undertake their property agency roles.(2) Regulations under this section—(a) are to be made by statutory instrument;(b) may make provision generally or only in relation to specific cases;(c) may make different provision for different purposes;(d) may include supplementary, incidental, or transitional provision;(e) must specify classes or types of employees who must be qualified and the appropriate qualification level for each such group;(f) must specify syllabuses and testing methods for qualifications;(g) must specify means of training provision and minimum training hours;(h) must specify requirements for continuous professional development;(i) must approve providers for the provision of training and qualifications.(3) A statutory instrument containing regulations under this section is subject to annulment in pursuance of a resolution of either House of Parliament.”

[Lord Best (CB)]

My Lords, this is a slightly longer amendment, but I will take it at a brisk pace. Amendments 203 and 204 in my name and the names of the noble Lords, Lord Young of Cookham and Lord Truscott, and the noble Baronesses, Lady Hayter of Kentish Town and Lady Thornhill, relate to the implementation of recommendations from the governmental regulation of property agents—ROPA—working group, aimed at protecting consumers from dodgy or inept estate agents, letting agents and managing agents.

Your Lordships have considered and endorsed the case for regulating property agents on a number of occasions since the ROPA report was published by the Government in 2019. Your Lordships’ Industry and Regulators Committee endorsed the recommendations only last year. Indeed, the Housing and Planning Minister, Matthew Pennycook MP, has made clear that the Government accept the case for regulation of the sector, so there is no need for me to rehearse the arguments again. Indeed, the professional bodies and trade associations, including the Royal Institution of Chartered Surveyors, the Property Institute, Propertymark and the Lettings Industry Council have persistently supported the ROPA agenda. Those who would be regulated are as keen on regulation as those consumers who would be protected by it.

However, I fear that the Housing Minister feels that the new measures for ROPA will have to wait until a later date. It is possible that the forthcoming leasehold and commonhold reform Bill will include regulatory measures for the managing agents of leasehold property —a part of the property agency sector where there have been many complaints of abuses and incompetence. However, that Bill only covers leasehold property and is unlikely to incorporate lettings agents, and its timetable is uncertain. The Renters’ Rights Bill presents an important opportunity to take a first step towards creating a proper regulatory framework for the property agency sector. This Bill is concerned with the deal faced by renters and letting agents, who are involved with half the properties in the PRS. This is a chance to raise standards, and a timely one.

The ROPA working group, in recommending the creation of a regulator for property agents, emphasised the need for proper qualifications as well as adherence to a code of practice. At present, anyone can set up a property agency business overnight with no experience of property matters.

Amendment 203 would require the relevant agents to have or be working toward mandatory qualifications. Since the Bill relates only to lettings, its requirement for proper qualifications can affect only lettings agents; and since setting up a fully-fledged regulator just for lettings agents could be seen as disproportionate, this amendment is strictly limited to the requirement for qualifications, which is the most basic of a regulatory regime.

However, without the establishment of a regulator, how can even this somewhat tentative step be taken toward creating a more professional property management sector? Who, in the absence of a regulator, can enforce the new regulatory requirements for qualifications set out in Amendment 203?

Local Authorities’ Trading Standards Officers could check that legal requirements are being met in their area, but, to protect the consumer, a robust national mechanism is needed to operationalise this amendment’s requirements for agents to hold the necessary qualifications before acting for landlords and taking responsibility for rental properties.

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[Baroness Taylor of Stevenage (Lab)]

My Lords, I thank the noble Lord, Lord Best, for his amendments relating to the regulation of property agents. I also thank the noble Lords, Lord Young, Lord Truscott and Lord Jamieson, and the noble Baronesses, Lady Grender and Lady Coffey, who have all spoken in this debate, as well as my noble friends Lady Warwick and Lady Hayter.

Amendment 203 would enable the Secretary of State, through subsequent secondary legislation, to introduce professional qualifications for property agents who manage assured tenancies. I am very grateful to the noble Lord, Lord Best, for his continued engagement on such an important topic—I do regard it as such. He is an ardent campaigner for driving up standards across all property agents, not just letting agents, who are the focus of this amendment.

The Housing Minister and I have had a number of conversations with the noble Lord on how best to raise levels of professionalism. We recognise the challenges that tenants and landlords can face when using letting agents. Many agents provide a good service, but some do not.

The Government are committed to ensuring that landlords and those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous agents. On the point from the noble Lord, Lord Young, about parity with the social housing sector, we want to ensure consistency with our work to drive up management standards in the social housing sector. We are aware that in some blocks, including those managed by social landlords, managing agents will be providing services for both leaseholders and social housing tenants. It is important to ensure that any measures we bring forward on managing agent regulation take full account of other legal requirements, including qualifications proposed for the social housing sector.

Protections are already in place to make sure that both tenants and landlords are treated fairly by letting agents and can hold them to account. This includes the Tenant Fees Act 2019, which bans most letting fees and caps tenancy deposits paid by tenants in the private rented sector in England, and the requirement for all property agents, including letting agents, to be members of a government-approved redress scheme.

The Housing Minister made a Written Ministerial Statement on 21 November 2024 which set out the Government’s intention to revisit the 2019 report from the noble Lord, Lord Best, on regulating the property agent sector. We continue to engage across the sector to improve standards among property agents. We welcome the ongoing work being undertaken by the industry itself, as well as by the noble Lord, Lord Best, and my noble friend Lady Hayter.

We are continuing to consider this issue carefully and have already announced our intention to introduce minimum qualifications for property managing agents of leasehold properties and estate managers of freehold estates, and to consult on this issue this year. We will set out our full position on the regulation of letting, managing and estate agents in due course. I thank my noble friend Lady Warwick for the strong evidence she provided about why that is necessary.

Amendment 204 would have the effect that a property agent who manages assured tenancies may be part of a mandatory redress scheme only if they meet the relevant qualification requirements. In practice, this amendment would place responsibility for ensuring the appropriate property agent has the relevant qualifications on the Property Ombudsman and Property Redress. It would also give these redress schemes the power to award a financial penalty for non-compliance.

The main role of redress schemes is to deal with individual complaints by tenants against their agent. The existing redress schemes have a number of levers at their disposal, including the ability to award compensation to a tenant or a landlord where things have gone wrong. They may also expel members from their scheme. However, redress schemes are not designed to be enforcement bodies, so it would not be appropriate to give them powers to issue a financial penalty. Such measures should be reserved for enforcement authorities, such as local authorities. Furthermore, expulsion from or failure to join a redress scheme will not expressly prevent an agent from trading, although it does mean that the agent is in breach of regulations and liable for enforcement action by the local authority.

The question of who is best placed to enforce qualification measures is important and is certainly something the Government are taking into account as part of their consideration of the regulation of managing, letting and estate agents. As I have mentioned before, we will set out our position on this in due course. I am happy to meet the noble Lord, Lord Best, and any other noble Lord to discuss this issue further. However, with these assurances, I hope that the noble Lord will withdraw his amendment.

[Lord Best (CB)]

My Lords, I am deeply grateful to all noble Lords who have spoken. The noble Lord, Lord Young, drew attention to the fact that social housing providers are now required to have qualifications, and the same should go for the private sector—perhaps even more so. The noble Baroness, Lady Hayter, reminded us of Awaab’s law, introduced by the previous Government after the death of little Awaab Ishak, and the dangers of housing management not operating smoothly and for the safety of the occupiers. She said that this business was a job for professionals—for properly qualified people—and so it is.

I am grateful to the noble Lord, Lord Truscott, who made the point that managing agents, property agents and letting agents are dealing with millions of pounds-worth of clients’ money. It is actually billions rather than millions. A really serious commitment is required of these agents. The noble Baroness, Lady Coffey, was not so sure that qualifications and training would make any difference. I think this is a bit out of step with the sector itself, the profession, which is asking very urgently for regulation to drive out those who are not worthy of being part of that profession, just as we would expect accountants, doctors and lawyers all to have qualifications before they undertake important tasks.