Technology Adoption Review

Lord Bishop of Derby Excerpts

Monday 15th December 2025 Lords Chamber

[The Lord Bishop of Derby]

My Lords, impressive work is already under way to drive technological innovation across local and regional government. Derby City Council was the first in the UK to introduce phone assistants powered by generative AI—they are called Darcie, Ali and Perry; do come and ask me why they have those names if you want to know—to streamline call centre interactions with residents. I declare my interest as Bishop of Derby and a member of the Derby City Partnership board. How will the Minister’s department learn from best practice and pilot initiatives across local and regional government to ensure that AI implementation maintains inclusivity and high ethical standards in all sectors?

[Baroness Lloyd of Effra (Lab)]

Learning from best practice is a critical part of our approach, as is taking test and learn pilots out so that we can see what works on the ground, particularly in collaboration with local government, businesses and civil society. It is an approach that we take across many different parts of the public sector, and I will make sure that we look at that example in particular.