Broadband: Price

Lord Forsyth of Drumlean Excerpts

Thursday 2nd February 2023 Lords Chamber

[Lord Forsyth of Drumlean (Con)]

Has my noble friend, as well as having the experience of reading a contract, had the experience of trying to communicate with these providers? You sit on the phone for hours and hours and then get passed from pillar to post. Can we do something to make sure that their customer relations are rather more efficient?

[Lord Parkinson of Whitley Bay (Con)]

On that, my experience was indeed a bit more painful. It is obviously for commercial providers to decide how they provide services to their customers in a way that allows them to keep costs down and keep bills down while satisfying people so that they want to stay with them.