Oral Answers to Questions

Lord Hain Excerpts

Monday 24th February 2014 Commons Chamber

[Mike Penning]

I completely agree with what my hon. Friend says, and that is exactly what our plans are; that is what we want to try to do, and I look forward to working with him on this project.

[Mr Peter Hain (Neath) (Lab)]

How can the Government justify removing all phone lines to local jobcentres such as the one in Neath? How are people, especially disabled and sick people, supposed to cope with the fiendishly complex benefits system, or get into jobs, without personalised help and advice? Does the Minister not understand that the most vulnerable people often cannot get online, afford costly daily travel to jobcentres or hang on for ages on expensive 0845 lines?

[Mike Penning]

The 0845 numbers came in when the right hon. Gentleman was a Minister, and we are eradicating them now. Advisers are in place all the time. Most work is done online these days, but the advisers are there to help people, which is why we have been so successful in getting people into work.