Bailiff Reforms

Lord Howarth of Newport Excerpts

Thursday 17th October 2019 Lords Chamber

[Lord Keen of Elie]

My Lords, we appreciate the work done by the Justice Committee, which was published in April 2018, and have taken up some of its recommendations already. There are discrepancies over the number of complaints, but that may in part be explained by difficulties that some people perceive in following through on complaints. We are concerned when enforcement officers do not comply with the law and with regulations, but we must remember that there is not only a group of people out there who are “can’t pays” but a very large group who are “won’t pays”. Individuals and small businesses need the ability to recover money lawfully due to them. I am happy to meet the noble Baroness and her experts and associates to discuss the matter further.

[Lord Howarth of Newport (Lab)]

My Lords, while creditors are entitled to take steps to obtain money properly due to them, does the noble and learned Lord agree that what is not legitimate is the harassment and bullying perpetrated by some bailiffs and some of the profit-driven organisations that employ them? Will he go beyond an expression of concern and tell the House more fully what the Government intend to do to improve this culture and to ensure that those bailiffs who commit excesses are brought to book?

[Lord Keen of Elie]

My Lords, there are regulations in place and there are those—a minority—who do not comply with those regulations. The position at present is that there are about 2,500 civil enforcement agents. They have to appear before a county court judge every two years, where their conduct will be the subject of consideration. We are looking at further regulation and at the means of ensuring that a small minority of enforcement agents do not break the law. Clearly, we do not condone aggressive and inappropriate behaviour, no matter what the circumstances may be.