Ukraine Refugees: Mothers and Dependent Children Arriving in the UK

Lord Moynihan Excerpts

Thursday 7th July 2022 Grand Committee

[Lord Moynihan (Con)]

My Lords, I too thank the noble Lord, Lord Loomba, for his absolutely outstanding work and, as part of that, for communicating and engaging with us today by securing this debate. It is hugely appreciated and I am glad that noble Lords from both sides have paid tribute to the work he has done. It is also humbling to speak in this debate when one has just heard from the noble Baroness, Lady Sheehan, about her experiences. I hope she will forgive me if I echo some of the comments she made and the reflections she has given us to consider today, because they are important and I hope the Minister responds to them.

In speaking in this debate, I should declare my interest. I am chair of the board of governors of the Haberdashers’ Monmouth Schools, and we welcomed a boy recently to Monmouth School for Boys and are caring for him as the male members of his family continue fighting in Ukraine. Similarly, we look forward to welcoming a young Ukrainian student at Monmouth School for Girls this September. Both have appropriate bursaries. But it is a case study.

I turn to a case study of a family I know well: the head of the family is a colleague who is an outstanding energy expert. In conversation with her, she has come forward with a number of reflections that I think are worthy of consideration by the Government, some of which have been made already, more eloquently than I will, by the noble Baroness, Lady Sheehan.

To set the scene, the host family offered to sponsor a family of four: a grandmother aged 60, a mother aged 37, a son aged seven and a son aged 15. They left Sumy via one of the humanitarian corridors two weeks after the conflict started and were picked up from Warsaw station by a Polish family who gave them accommodation in their home around the middle of March. Russian troops continue to terrorise the Sumy region, and the family’s concern about family and friends there continues to this day. My colleague found the family through a Polish contact at PA Consulting, where she is a partner.

For background, the Ukrainian family attended the British visa office in Warsaw on 27 March, with the host family’s sponsorship forms completed—not without difficulty, as was noted by the noble Baroness, Lady Sheehan. A month later, on 25 April, the host family contacted their MP via email to ask for assistance. I have to tell the Minister that the Home Office contact number given for assistance is more or less useless, as those answering are unable to advise on specific cases.

The family received an acknowledgement and update from their MP on the same day, advising that the grandmother’s application was approved on 25 April and the mother’s on 13 April, but that the children’s application would take longer as they were travelling independently of their parents. That comes to the critical point of recognising the importance of a family as a unit in this process.

The host family clarified the situation with the mother—understandably, this caused her a great deal of distress—and responded to their MP on 26 April, confirming that the children were her biological children. Once again, the Home Office helpline was unable to take any information and/or discuss any particulars, so the Ukrainian family had to attend the visa office in Warsaw and resubmit their information. The Home Office took some 14 days to respond to the MP’s subsequent inquiry on their behalf.

Another month passed. On or around 25 May, the Ukrainian family was called to the embassy to get their visas. The host family booked their flights and they arrived at Luton on 31 May, more than 60 days after their application process was started. The initial entry visa is for six months, and a subsequent visit to the Home Office is required to gain a British residency permit. They had used their savings to live in Poland and arrived in the UK with no financial means. Since arrival, they have attended the Croydon Home Office department to gain their British residency permit. One for the grandmother has been received so far, allowing her to remain until 31 December 2024. Again, they have not been treated as a family.

Let us look at the support on arrival in the UK. The host family is resident in East Sussex, which has thus far provided a free laptop and found places for both children relatively quickly at local schools, on which it should be congratulated; it is an essential step, and the family is very grateful. But it has not yet received the £200 initial payment, or the host family its £350.

As the noble Baroness just said, to apply for universal credit the family needs bank accounts; this is the guidance provided by East Sussex County Council. The host family applied to NatWest on 7 June to open two accounts, one in the name of the mother and one in the name of the grandmother. All relevant forms were completed in the NatWest branch in Tunbridge Wells, which advised that the bank account would be opened in five to 10 working days.

On 21 June the host family contacted the NatWest customer service centre to ask NatWest to contact them, because they had not yet received confirmation that the bank accounts were opened. The manager returned their call on the following day, advising that she had not been in the branch and would make inquiries and come back. No response was received. After several chasing emails, the host family spoke to their own premier banking lead, who chased his colleague, who then rang to say that the account approval had not gone through as they had pages missing from the application or had not provided passport information. In such circumstances, it is perfectly possible that the passports were not internationally recognised, but they were sufficient to enter the UK. In this case the banking system was not capable of addressing or dealing with that, so the host family provided the passport information again on 30 June.

There is no way of making contact with the bank directly other than via email, and to this day the host family has not had a response save to hear that staff are too busy dealing with branch matters. These customers should surely be a priority, and the host family is at a loss as to who to speak to next. This reflects very badly on NatWest. Surely, along with so many other organisations and businesses, it should recognise the priority that needs to be attached to Ukrainian refugees.

The family arrived on 31 May but has not had one penny of financial support to date. Under current rules, universal credit will not be backdated. There is an important point about UK sponsoring families needing to use substantial personal means to support Ukrainian refugees for at least three months after arrival if the experience of the host family is typical. I ask the Minister to look at this. It is very important to reflect on how the Government can provide the substantial means to support those Ukrainian families and to consider doing so for, say, three months.

Finally, I want to mention the experience of some other local families who have taken in Ukrainian refugees. Families who have successfully received universal credit are required to attend jobcentres in the local area, at least once a month, to be available for work. East Sussex is a rural and geographically spread area. Single mothers have been asked to attend jobcentres in Bexhill and/or Haywards Heath, some 30 or so miles from where they live, noting that the nearest available jobcentres are, in fact, in Kent. With no financial means, beginning to learn some English only gradually and with only a rural bus service, this is nearly impossible for them to do independently. This is causing much stress and anxiety, and in some cases has deterred families from seeking universal credit. I ask the Minister whether consideration could be given to staying the requirement for up to three months to allow them to gain some independence and financial collateral.

I always try to finish on a positive, and they have received free bus passes from Brighton and Hove for one month, but they have to get to Brighton in person to receive them. They also have free use of Freedom leisure centres for three months, which is a very good thing from my perspective on life.

I hope my noble friend the Minister takes this speech as constructive. Perhaps he will allow me to add names to this case study, in writing to him. I ask him to respond positively and swiftly on some of the key policy issues that I have touched on and are behind this. In doing so, I thank my noble friends and colleagues from both sides of this Committee for listening. It has been a privilege and pleasure to hear the three speakers so far. I am sad that I have not been able to match their knowledge and experience or the outstanding work they have all done in this sector.

--- Later in debate ---

[Lord Harrington of Watford (Con)]

Thank you very much. Right, I have no excuse at all now. I am really not trying to get out of this at all; it is just that I have been going through things quickly to try to get it done in that time.

On jobs, if I could go back to the noble Baroness, Lady Sheehan, and her well-discussed point about process in the system, we are working on a system with DWP to get more trained people to help them. It is interesting that the first ONS survey of this cohort showed that more than 60% of those over 18 were already in work. I am meeting a lot of people who are in work—and so pleased to be, as we are so pleased to have them in work. There are problems with transport, however. The Brighton example was mentioned by my noble friend Lord Moynihan, but generally people have to get to the jobcentre for that.

I meet every week—well, I met Ministers every week to discuss this but I am afraid I cannot possibly tell your Lordships quite who it will be next week. Particularly, the department for employment has been very helpful on this.

Quickly going through the other matters, now that I have a bit of extra time, I am seeing what I have missed out in my canter through the whole thing. I probably skipped over the point made by the noble Lord, Lord Paddick, too much. It was, basically: what support are we giving to local authorities? He knows this very well but, to put it on the record again, it was a well-negotiated consensus view that £10,500 per refugee—not per family—would cover most of it. I meet so many local authorities now and some of the people cost hardly anything and some, of course, cost far more than £10,500. Basically, they are doing a pool system.

I have not had reports that it is not enough money. I have heard worries about our unaccompanied minors scheme and that it is not enough for them. Of course, we made provision for where children need extra care, be that through intense social services or, unfortunately, to be taken into care. A lot of extra money is available for that. I think we support the local authorities well. They are very articulate and vociferous in their weekly calls to me on that. Again, I hope everybody realises that there are no political points in this at all. Everyone is really trying to help collectively, particularly the local authorities.

Perhaps they were a bit tongue in cheek, but I will just respond to the final comments from the noble Lord, Lord Khan, about what difference the new Secretary of State for Levelling Up will make. He got the job only three or four hours ago, but I was very pleased that he did, for a number of reasons. Apart from the personal friendship between us, he was the Secretary of State when I did the Syrian programme and was excellent with it. The whole purpose for appointing me in the first place was so that I am ring-fenced to deal with this work, but I am very optimistic that what Greg Clark, the new Secretary of State, does will do nothing to impair or impinge on it. In fact, I hope he will improve on it.

The noble Lord asked how the councils are supported. I have dealt with various points to do with that. I ask noble Lords for any feedback they have from any councils—I also ask all the MPs this in my weekly call—as we really do try to learn on the ground.

[Lord Moynihan (Con)]

On that point, would my noble friend the Minister be happy for me to populate my case study with the names and write to him accordingly, so that he could follow that up? Also, since the Minister mentioned his engagement with the banks and their commitments, if NatWest is on that list, could he make sure that it is aware that it is not being as effective as it committed to publicly? If it is not on the list, why not?

[Lord Harrington of Watford (Con)]

I wish I had that much influence with NatWest. I do not recall it being on the list, but TSB and Halifax are, for example. They are all quite well-known banks, but it is not just the big clearing ones. I would be delighted to hear any case studies, or indeed to meet personally with the refugees my noble friend knows, if he would like me to. Every week, I meet refugees and I find out a lot from it. I have found meeting MPs very helpful as well, because of course they meet constituents. I would be very happy to meet personally with my noble friend Lord Moynihan —I have not seen him since we were undergraduates together, but he will not remember that—or any of the refugees he mentioned. I would be very happy to bring them here to meet them and hear about their experiences.