Energy Bill [HL]

Lord Oxburgh Excerpts

Wednesday 19th January 2011 Grand Committee

[Lord Whitty]

Prompted by the noble Lord, Lord Teverson, I rise to speak to the amendment in my name. Amendment 11 would require the assessor to inform the householder or landlord of the full range of possibilities and the flexibility within any recommendations. The assessment should be subject to clear, objective criteria. I know that some noble Lords dislike the reference to “standardised assessment”, but we need some objectivity and we need to give the householder some choice in how they take the assessor’s recommendations. We need to indicate some flexibility, even within the Green Deal, if we assume that there is a financial limit. This is before you consider the possibility of other arrangements to go beyond the provision of a new deal.

On the point made by the noble Lords, Lord Jenkin and Lord Moynihan, it is clear that there will have to be a detailed code of practice and it may be that some of these issues will be dealt with in that. However, those issues covered by the code of practice in Clause 3 do not include the listing or the objectivity in that listing of recommendations. While I accept that it may be more appropriate for this to go into the code of practice, the primary legislation has to make clear what the Secretary of State will have to bring forward when that code of practice eventually appears.

Finally, I underline the point that the noble Lord, Lord Teverson, made about the importance of there not being any bias towards any particular provider. This goes back to who is doing the assessing and what the qualifications for the assessing are, which we discussed at our last sitting. These things are quite ticklish. Obviously, we wish to encourage innovation in this area and we wish to encourage new entrants in the provision of energy-saving installations, ventilation equipment and so on, but these things get roguish at times. It is important to recognise that there is no point in going for the latest super-duper micro CHP system in an individual house if the roof is still not properly ventilated and the windows are not properly fitted. There is a hierarchy of things that you need to do, both in terms of cost and in terms of the most appropriate treatment of those premises. The code of practice and, in broad terms, the primary legislation need to make that clear. Otherwise, we will—I go back to the point that I made when I first spoke in Committee—get back to a situation where, in the very early days, there will be some bad publicity about what people have been lumbered with and the inappropriateness of the work that has been carried out. That would be very dangerous to the success, which we all want to see, of this Green Deal scheme.

[Lord Oxburgh]

My Lords, in view of the concern that some noble Lords have expressed over the difficulty of achieving a uniformly high level of competence in the assessors, it ought to be explicit in the Bill whether or not individual householders will have the opportunity to go to a different assessor if they feel that the job has not been done properly by the first.

[Earl Cathcart]

My Lords, this is the first time that I have spoken in Committee, so I should declare that I am a landlord in the private rented sector. The assessors will obviously need paying, but who pays for that? Is it the household or is the cost added to the Green Deal and then paid off over time?

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The detailed requirements for this standardised assessment will be set out in more detail in secondary legislation, but I hope that noble Lords are reassured by the nature of the current clauses and the intention to set out a standard assessment methodology for all Green Deal assessments that I have just described. I hope that my explanation provides noble Lords with sufficient reassurance that their amendments are not required.

[Lord Oxburgh]

I am not sure whether this is the right point to raise this issue, but it certainly has a bearing on some of the Minister’s comments and the points raised by the noble Lord, Lord Whitty. Giving householders a firm estimate of what their savings are likely to be seems to me to be a recipe for tears. A crucial element is the future cost of energy, but frankly no one can say what that will be. Might it be worth while to think of a formula similar to those used from time to time in selling life insurance, for example? We could say: “If the price of energy is so and so, your savings will be X, but if the price is so and so, the cost will be a little higher”. In other words, we could give a range of savings, so that consumers would know the risks, which would be associated with the future price of energy.

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[Lord Marland]

Noble Lords have made good points about how we should evaluate this. I am sure that many young women will feel well advised by my noble friend Lord Jenkin of Roding about how they should dress in a cold climate; we should encourage them not to wear skimpy clothing in these snowy conditions.

The central point is a good one and we must look closely at it, but we are talking about companies that are used to dealing with the consumer. It is not as if they are going to pass a standard accreditation not having been used to dealing with the consumer. We would not want to prescribe to a Green Deal provider such as British Gas or Centrica how it should interrelate with the customer, because there are all sorts of customer protections available. The Consumer Credit Act quite clearly lays down the relationship between the consumer and the provider. Whereas we must ensure at all turns that this is not taken advantage of, and that there is a creditable method, it is up to the providers to come up with the method so that, in turn, the consumer has recourse against them, to challenge them if that method is wrong. The noble Lord, Lord Oxburgh, has much greater experience than I have in these matters, but I have experience in the insurance industry—I think that he mentioned life insurance. I could point to many life insurance predictions made by actuaries that are utterly wrong, so we have to be very careful about being overly prescriptive in this area.

It is hard to think too far out—I speak as a consumer myself—because most of us at the time are thinking about today: what we can save today, what we can do to benefit our housing today and what the effects are. A lot of us sit and think that prices may well go up; we live in a world where prices have traditionally gone up as, traditionally, have taxes, as most people think. That is not an excuse, but it is the mental approach that I personally would take to this Green Deal. I take on board the general points that everyone has made. It is vital that we protect the customer. This is fundamental to the Green Deal and the approach that we are taking. All of us in this Room feel exactly the same and, as we take this Bill through its various stages, the standard words that go underneath the Bill will be “consumer”, “assessment”, “accreditation”, “customer” and “must be protected”.

[Lord Oxburgh]

Does that mean that the form of the recommendation to the consumer will not be prescribed and that this will be up to the assessor? It is important to know to what extent and how far the procedure is to be standardised.

[Lord Marland]

The methodology for the golden rule will be standardised and it is fundamental that it is. That is a good cornerstone from which to start. I hope that that answers the noble Lord’s question.