Artificial Intelligence: Safeguarding

Lord Scriven Excerpts

Tuesday 4th November 2025 Lords Chamber

[Baroness Merron (Lab)]

The noble Baroness makes a helpful challenge about how to regard AI services. Generative AI can indeed offer opportunities to enhance mental health support, and the National Health Service is looking at how we can, particularly through the NHS app, assist and support people. But such technologies must not replace trained professionals, including in crisis situations. It is about getting the right support, at the right place, at the right time—that is a delicate balance, but we should use AI for its great benefits.

[Lord Scriven (LD)]

My Lords, following on from the previous question and drawing on international best practice, will the Government look at what they can do to mandate that all general-purpose AI providers implement a prominent, context-sensitive hard stop and clear immediate signposting to UK mental health services when a user’s input suggests a high-risk mental health keyword or suicidal intent?

[Baroness Merron (Lab)]

The noble Lord makes a very useful suggestion, and I will certainly raise that with my ministerial colleague at DSIT. I note that companies—admittedly, they are doing this when under pressure—are looking at introducing, for example, age assurance functionalities to ensure that users get the right experience for their age. But we should not be leaving that to chance, and we should not be leaving that to the fact that this is arising following legal challenge. I certainly look forward to looking into the point the noble Lord makes.