Offensive Weapons Bill (Second sitting) Debate

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Department: Home Office
Tuesday 17th July 2018

(5 years, 9 months ago)

Public Bill Committees
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Victoria Atkins Portrait Victoria Atkins
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Q There was an incident, sadly, in recent years where we saw the threat posed by bump stocks, was there not?

Gregg Taylor: In the US, yes, with the Las Vegas shooting. I think 12 out of the 14 weapons that were used in, or recovered from, that event had the bump stocks attached. We are all aware of the rate of fire and the number of people who were killed in that event.

Louise Haigh Portrait Louise Haigh (Sheffield, Heeley) (Lab)
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Q Can I just confirm something? When you said 129 licences, was that just for the .50, or was that the total number of licences?

Mark Groothuis: It includes two other calibres: 14.5 mm and 20 mm. If the prohibition went ahead at 13,600 J, it would capture not only the .50, but larger and more powerful calibres as well. I believe the 14.5 mm firearms are effectively Soviet anti-tank weapons and the 20 many might be a bespoke-built firearm. Most of them are from a military background.

Louise Haigh Portrait Louise Haigh
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Q What percentage of firearms used in violent offences—for example, last year—were firearms that came from the legal to the illegal route?

Mark Groothuis: May I hand over to Detective Chief Superintendent Chilton?

Detective Chief Superintendent Chilton: What I can say, from the statistics we look at, is that the increase in firearms lost or stolen last year, compared with the previous year, was 26%. There were 430 stolen from licensed premises. Because serial numbers and so on get erased, we cannot 100% say what ends up in the criminal market, but when we have looked at firearms recovered from policing, we recover just over 1,000 a year that have not been used in crime or are just recovered. About 30% of those tend to come from licensed premises as the result of a burglary or theft, but it is very difficult to sit and say what is actually used in crime, because the serial numbers and so on are eroded.

Louise Haigh Portrait Louise Haigh
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Q But none of the guns that have been stolen so far this year are those that will be prohibited by the Bill?

Detective Chief Superintendent Chilton: The ones we are looking at are shotguns and rifles. The .50 calibre that Mark spoke about earlier was stolen in 2016 and recovered in 2017, and there was evidence that it had been fired and had been stolen at the time that the .308 rifle had been stolen, along with eight others. The .308 had been used to shoot three people and the .50 calibre one was recovered in a bag on wasteland, which is a modus operandi for offenders to store firearms, so they are not caught with them in their properties. That one had not actually been discharged in crime.

Louise Haigh Portrait Louise Haigh
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Q And are most firearms stolen from domestic premises, which obviously have licensed conditions attached to them?

Detective Chief Superintendent Chilton: Predominantly, but we do see commercial properties affected; I am aware of one in my own area, from which 40-odd firearms were stolen. But they tend to be domestic premises.

Louise Haigh Portrait Louise Haigh
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Q Mostly farms, is it? I mean, how does an offender know that a licensed firearm holder is in a property and that there is a firearm there?

Detective Chief Superintendent Chilton: That is one of the things that we have been working with the shooting community about: making sure of people’s social media; have they got stickers in their vehicles? Do they get regular post deliveries of magazines? Do they go to a club regularly, and can they be identified? There are lots of reasons and obviously it is one of the intelligence pieces that we are trying to work on, to improve our understanding.

Louise Haigh Portrait Louise Haigh
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Q You might not be able to answer this, but how did a legal firearm end up in the hands of Thomas Mair?

Detective Chief Superintendent Chilton: From the Jo Cox murder? It was stolen from a vehicle, and it was then cut down and used, with tragic consequences.

Louise Haigh Portrait Louise Haigh
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Q The MARS weapon has clearly been designed, as you say, to exploit loopholes in the current legislation. Is there any way that we could draft this legislation more widely to stop further exploitation happening, because—clearly—there will always be enterprising people who want to get round the very specific bans in legislation? Is there a risk that we are still keeping it too tight to allow further exploitation of loopholes?

Assistant Chief Constable Orford: I think the challenge with firearms licensing legislation is that it builds on a lot of previous legislation and some stated cases as well, and our experience of working with this practically is that there will probably already be people looking at this Bill and trying to think of ways round it, unfortunately. There will also be people who possess some of these items who are looking at other parts of legislation, to see if they would provide an exemption for them to still possess the firearm. Very often the proof is actually putting it to test.

We can apply a lot of expertise and, from the firearms licensing perspective, it is quite simple for licensing managers to interpret the legislation and apply it, but very often and for some time afterwards, once legislation hits the ground we still find little cracks and nuances in it. The advantage we have is that there is a national working group, and it covers Scotland and Northern Ireland as well. We try to apply consistency in some of the decisions that are made, and police forces now are a lot more robust in challenging and saying no, and in effect putting a case through the judicial process to determine whether it was appropriate for that decision to be made.

Louise Haigh Portrait Louise Haigh
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Q I understand that 30% of the guns used last year in crimes were of obsolete calibre. Is there anything we can do to restrict the availability of decommissioned weapons, and is it of concern to you how available decommissioned weapons are and the ease with which they can be recommissioned?

Detective Chief Superintendent Chilton: When we look at the statistics that we collect nationally, the number of deactivated firearms that have been reactivated is very small; converted and modified is different. That is converted as in Baikal firearms, which get converted from forward-venting gas blank-firing firearms to fire live rounds. The deactivated and reactivated firearms are a small issue, compared with modified and converted firearms.

As for antique firearms and obsolete calibre firearms, last year I think they counted for about 20% of the revolvers used in crime, and at the moment we have information with Ministers to look at the obsolete calibre list, to see what is relevant and what needs to be considered to be removed.

Gregg Taylor: I would just add that antique revolvers have never been decommissioned in any way that has deactivated them, so they are in full working order. Antique weapons are subject to exemption under section 58(2) of the Firearms Act 1968 if they are held as a curiosity or ornament, but obviously the gun itself is in full working order.

Louise Haigh Portrait Louise Haigh
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Q So how easy is it to get hold of an antique revolver at the moment?

Gregg Taylor: They are not subject to any licence.

Detective Chief Superintendent Chilton: Anyone can buy them. As we have seen in recent operations, people can buy them, or multiples of them, and the threat we have from crime now is that people are manufacturing ammunition to fit them.

Louise Haigh Portrait Louise Haigh
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Q So how quickly and easily would I find it to purchase an antique revolver and get ammunition to be able to use it?

Gregg Taylor: You could basically buy an antique revolver from your local antiques fair on a Sunday afternoon.

Louise Haigh Portrait Louise Haigh
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Q Could I get ammunition that easily as well?

Gregg Taylor: The ammunition is the issue. There are people out there who go to great lengths to make the ammunition to fit these obsolete calibres. As I have said, the gun itself is in full working order but is exempt as an antique under the Firearms Act.

Nigel Huddleston Portrait Nigel Huddleston (Mid Worcestershire) (Con)
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Q These questions are probably more for the detective chief superintendent. Can you give us some idea of the scale of firearms in the UK? How many people have firearms at the moment, and what are the trends? Is this going up; is it going down?

Detective Chief Superintendent Chilton: NABIS collects data only on firearms that have been used in criminal offences. We do not collect data on the firearms that are held. With antique firearms, there are no restrictions, so there is no way of knowing how many people have an antique firearm. We look only at the criminal use of firearms.

In terms of the criminal use of firearms, from 1 April last year to 31 March this year—our performance year—there was a slight decrease in firearms discharges, compared with the previous year. However, from 2012, we are still high compared with previous years. In the last quarter of this performance year, from 1 April to the end of June, we have had 150 discharges, resulting in nine fatalities, compared with three fatalities from January to March, so at the moment we are seeing an increase in firearms offences.

Mark Groothuis: These are the statistics as of 31 March 2018 and as produced by the Home Office. There were 157,581 firearms certificates, covering 577,547 weapons on firearms certificates. There were 567,047 shotgun certificates, covering 1,359,368 shotguns; that is on a shotgun certificate.

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Victoria Atkins Portrait Victoria Atkins
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Q So your concern is about volume as opposed to the act on the shoot of people handing cartridges to each other to help while they’re shooting.

Mark Groothuis: The volume is a concern, yes—the fact that it is just so easy to transfer shotgun ammunition. You shouldn’t be transferring shotgun ammunition to a prohibited person, but how do you know whether the person you are standing next to is prohibited or not? They could be prohibited by virtue of a suspended sentence or a custodial sentence. You would probably know about the custodial sentence if you are a close friend, but there might be someone who has got a suspended sentence, and they may be prohibited. I would also ask how some people who have got suspended sentences know they are prohibited because, as far as I know, there is no mechanism for educating them on that at the moment.

Louise Haigh Portrait Louise Haigh
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Q Can just come back to the points about the firearms licensing teams in the police? How big is the team in Durham, for example?

Assistant Chief Constable Orford: We are just over 10 people, and different forces will have different requirements. One thing that surprises a lot of people outside of this world is that the size of the force does not necessarily indicate the amount of work involved. North Yorkshire police is a small force but has a significant amount of firearms licensing and will have a bigger department, commensurably. That very often goes with the rural side of policing. As you have heard from the statistics, shotguns are a lot more prevalent than firearms.

Louise Haigh Portrait Louise Haigh
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Q Has that team shrunk in the past few years?

Assistant Chief Constable Orford: Yes.

Louise Haigh Portrait Louise Haigh
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Q From what to 10?

Assistant Chief Constable Orford: I could not tell you what it used to be in 2008, but it certainly was subject to a lot of closer scrutiny. Generally, in forces, you will have a mixed economy team between police officers and police staff. That is where a lot of the savings have been made. So you have police staff members rather than warranted officers doing a lot of the inquiries.

We have now seen that start to change in a number of forces, with the work that is being done with NABIS, the National Firearms Centre and the NCA. We are getting better sharing of the criminal intelligence and the indicators that would show whether somebody is not approaching the use of their certificate and their firearms appropriately. That is coming to the fore more with firearms dealers. The same teams are inspecting firearms dealers, and we have the lessons from the Edmunds case. While, again, this is anecdotal—you made the comment about sentencing—there was significant feedback from the Gun Trade Association to me personally that the sentencing in relation to the Edmunds case had sent a ripple around firearms dealers. This is certainly an area where we are now working a lot closer with the operational side of policing and firearms licensing than we ever have done before.

Louise Haigh Portrait Louise Haigh
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Q I think it was you, Detective Chief Superintendent, that said that there was already a lot of pressure on these teams. Does that pressure manifest itself just in longer waits for people wanting licences to get those licences? Or is there an increased risk of people who should not have licences retaining their licences or, indeed, of people gaining licences when they should not have them in the first place?

Detective Chief Superintendent Chilton: I think David Orford will answer that. I do not have anything to do with the licensing side—I deal with the criminal side.

Assistant Chief Constable Orford: I would not say that there is increased pressure per se, but the volume does place an increased demand. Forces have to look at the breadth of their information systems and what is proportionate. Some forces have moved to telephone renewals, and in certain circumstances that might be absolutely appropriate. If you have held a shotgun certificate for 30 years and there has been no issue on any of your certification at all—our information systems are a lot better than they were 30 years ago—then it is probably appropriate that you receive a telephone renewal, because you get a better service and you are a more satisfied customer. It means we can move our resources on to the people where we should actually be lifting up a few more stones. Previously, we would apply a one-size-fits-all approach.

When I was a beat officer, I was the one who used to get the firearms inquiries, with no training and no requirements. It was an automatic assumption: “You are a police officer, and therefore you will know.” It would consist of trying to pull the cabinet off the wall. That was the limit of my firearms inquiry knowledge then. Now, we have the College of Policing training programme coming online, we have continuing professional development, and we have closer working with the operational side of policing and much better access to information systems. Forces are having to flex and adapt, but it would be fair to say that the increased volume and numbers in terms of the types of checks has put quite a bit of pressure on them.

Vicky Foxcroft Portrait Vicky Foxcroft
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Q In terms of serious violence, we often talk about preventive early intervention and so forth. Are there any early intervention or preventive measures that you think we could put into place that would help reduce the number of firearms in circulation?

Detective Chief Superintendent Chilton: As part of the criminal use of firearms portfolio, we have an independent advisory group. At our last meeting a few weeks ago, there was quite a discussion on serious violence. The members of the independent advisory group feel that there is quite a lot to be done around tackling serious violence—they may be the people we could point you in the direction of for their views. They come from a wide background, whether it is youth work, academia, community safety or working in schools. They have quite a few views and suggestions around the prevention side of things.

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Victoria Atkins Portrait Victoria Atkins
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Q We obviously want to stop young people using acids in the first place. Are there any emerging thoughts on how we can prevent young people—or anyone—from using corrosive substances in such a vile manner?

Assistant Chief Constable Kearton: A lot of work has been put into a preventive strategy in the last 12 months, working very closely with the British Retail Consortium, which represents 170 or more retailers across the country. That activity has included voluntary agreements with those retailers to restrict sales to individuals that they have concerns about, communication to young people through education projects, and multi-agency work to emphasise the impact that these attacks can have. I again emphasise that psychological and physical impact, which I believe—based on the research done in recent months—has not been fully understood by a lot of our young people.

One example I want to highlight is Project Diffuse, which has been carried out by the Metropolitan police—working with the Institute of Licensing and the Security Industry Authority—in the context of nightclubs and licensed premises. It engages security personnel in the identification of liquids before they enter an entertainment premises and in taking appropriate action to remove substances that may cause harm. A lot is being done around prevention to address this emerging problem.

Louise Haigh Portrait Louise Haigh
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Q What is your analysis of why, particularly over the last four years, we have seen such a rise in knife, gun and acid-related crime? Why is it suddenly so prevalent?

Deputy Assistant Commissioner Ball: I will start with knife crime. There are obviously huge challenges in the knife crime picture at the moment. We have seen a 20% increase in knife crime nationally in the last calendar year. It is a hugely complex issue and there are a huge number of contributory factors.

One real issue with younger people coming through at the moment is their frame of reference and how they view knives. It could be argued that there is a social acceptance in some circles of the legitimacy of carrying knives. We can look at, for example, the impact of social media; people being anaesthetised to violence and sexual violence on the internet; pornography, which is readily available to young children; or video games. All those things end up anaesthetising them and with a certain acceptance of that sort of violence, or a predisposition to violent activity. They also play into a potential fear of crime in young people in particular; that is certainly something we hear from young children. We know that a lot of children or young people do not go out carrying a knife specifically to use it, but they will carry it for self-protection. The more that knife crime happens, the greater the risk of young people perceiving that the issue is worse than it is, and therefore going out with a knife and continuing to arm themselves.

There are some challenges with availability of diversion services for young people on knife crime. With austerity in general it is important that money is focused toward the right areas, and we have certainly seen some good initiatives for doing that. More than that, though, we see the rise in knife crime as being quite cyclical. If you look back over the years, it tends to rise and fall, and what is important in stemming that rise is recognising that it requires a whole systems approach.

Everybody has a part to play; it is not enforcement, because realistically, by the time the police get involved and somebody has actually picked up a knife it is perhaps too late. It is a multi-faceted challenge, and the answer is not one particular channel, but all agencies, charities and communities working across the sectors bearing down on that. The way I view knife crime is that every particular stabbing could, but for the skill of a surgeon’s knife, end up in murder and absolute tragedy.

Louise Haigh Portrait Louise Haigh
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Q Do you have anything to add to that, Assistant Chief Constable? In particular, do you believe that neighbourhood policing is an important factor in tackling knife and acid crime?

Assistant Chief Constable Kearton: From the point of view of corrosive substance attacks, they are an emerging crime and I believe we were previously not fully aware of the extent. Recording practices in the police is one area that I have been concentrating on in the last 12 months. As you are probably aware, there is not a specific offence in the sense of delivering that acid in a form of attack, so it has been recorded as grievous bodily harm. Part of my work is looking into which of those have been a consequence of an acid attack. My data goes back to an increase from 2015, in the region of 400 offences per annum, to 700 nationally across England and Wales. Compared with knife crime, it is significantly smaller.

Taking your question more broadly on the increase in violence as a whole, and talking as somebody who oversees local policing in an area of the UK, when I talk to youngsters there is a decreasing sense of hope. A number of teenagers feel that there is no hope for them. In personal conversations that I have had, mid-teens have said that they have reached a point where it is too late for them. There is almost a sense of hopelessness, which I would relate to the comments previously made by my colleague on diversion activities. The concentration of some of the youth offending schemes has been on mid-teens. I believe there is a requirement for us to look at a younger age range—work that is being undertaken in Suffolk, my home county.

As with all these complex issues, there are a number of impact factors, but the approach to social media and understanding the position of violence, what is acceptable, the impact and the increase, and, from a police perspective, understanding some of the data, are all important in order to be able to take preventive action.

Louise Haigh Portrait Louise Haigh
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Q On online sales, I was recently shown some pictures from an app called Wish, which is a platform that enables sales from private sellers. There were prolific sales of items such as bracelets and credit cards that disguised knives. There were lots of different ways to conceal weapons, which were as cheap as 99p. Does the Bill sufficiently cover that app? My concern is that the Bill will wiggle around it, given that it is a platform, and that it will be very difficult to enforce the Bill against those who sell through such platforms.

Deputy Assistant Commissioner Ball: We know that sale is made illegal by the Criminal Justice Act 1988. The Bill will bring in a defence around that, which applies particularly to online sales. Where you attribute responsibility or culpability will always be a challenge with those platforms. From an evidential perspective, you will need to prove a sale from the point of delivery all the way back to where there is knowledge, or at least recklessness in terms of people being aware. Such platforms will always present challenges compared with over-the-counter sales, where you have a direct relationship. As I said earlier, the Bill is not the be-all and end-all, but the way I view it is that it is preventive, because sellers may look at it and say, “It’s illegal if I’m not able to rely on that particular defence,” and we will have the opportunity to tackle online retailers, which we did not have before.

Louise Haigh Portrait Louise Haigh
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Q Are there any offences that cover concealing a blade as something else—as a credit card or a bracelet, for example—or would that be covered by possession of a bladed article?

Deputy Assistant Commissioner Ball: It would be covered by possession of a bladed article. If it is a made offensive weapon, it could fall under the previous legislation too, but clearly you would need the mens rea—the mindset—to prove its intended use as well. My personal view is that they should not be for sale, full stop, because they do not serve a purpose.

Louise Haigh Portrait Louise Haigh
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Q Would you support the locking up of knives in retail premises?

Deputy Assistant Commissioner Ball: Absolutely. If I may expand on that, the first thing I would say is that we have done a lot of work with retailers. There are a huge number of responsible retailers out there, who take their responsibilities very seriously. They do lock knives in cabinets and put blister packaging around them. The big companies—the ones you would expect—do very well at that. Some of the challenges we have concern some of the smaller independent retailers—but not all of them. My view is that if a young person cannot walk into a shop and get fireworks, why should they be able to walk into a shop and pick up a knife? Look at the relative harm that is caused by knives and fireworks. I just think it is quite disproportionate that there are not opportunities to put knives in a point of sale where they cannot be reached.

Mary Robinson Portrait Mary Robinson (Cheadle) (Con)
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Q Clearly, whenever a person is injured with a gun or a knife or with acid, that is a horrible crime. The rise in acid attacks is shocking, because they tend to be disfiguring crimes—often to the face—that blind people and leave them scarred for life. You mentioned that there was a social acceptance of carrying knives. Is there a social acceptance of carrying acid now, or is that still not as acceptable?

Assistant Chief Constable Kearton: I actually think we might be seeing a slowing of the escalation, and I believe some of that is a consequence of the social inacceptance of carrying acid. We have talked about trends, and I have talked about the low numbers we have previously seen. There are a number of reasons for the increase. I recognise some of it as a consequence of better reporting by police officers about what they are finding. Another reason is that I have encouraged a lot more victims to come forward to report crimes that occur. However, last year’s figures were in the region of 700 and this year’s—it is difficult to understand whether they are precise—indicate in the region of 800, which is not the escalation seen two years ago.

You ask about social acceptability. I have emphasised through the communications strategy and the prevention strategy the psychological impact as much as the physical impact of some of these offences. Some offenders say—we have received feedback anecdotally—they did not realise it would have quite the effect it did. We are talking about a lot of young people—not all young people—using something they have never seen the impact of and they have never known anybody who has done this before; it is something they have tried out.

Time will tell. A piece of qualitative research is under way by the University of Leicester, talking to offenders about why they used and chose that mode of attack. I hope that when that reports at the end of the summer, I will have a better understanding of some of those reasons why, and we can then form the strategy around that.

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Victoria Atkins Portrait Victoria Atkins
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Q How are you going to work with your members if these voluntary arrangements become statutory?

Vin Vara: We have got a channel of communication—normally it is emailing and texting—but we also have a publication for our members, and we will be sending out guidance from the Home Office to all our members and other retailers on our target list.

Graham Wynn: The main desire is to be clear about exactly what people are supposed to do. That is one reason why we would particularly like to see clause 17 —the requirements there, and what you can and cannot deliver to a residential address—be perhaps a bit more precise, either in guidance or in the Bill itself. That’s knives, of course. We largely represent larger and medium-sized retailers, so they have their own processes for ensuring compliance with the law. Our role is to make sure they understand as far as possible what is required so that they can comply.

Louise Haigh Portrait Louise Haigh
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Q Do you share the concerns of the USDAW trade union about the criminalisation of shop workers and shop owners? Do you agree there should be an offence for attempting to purchase weapons, and what implications will the offence on shop workers and shop owners have for your members?

Graham Wynn: I understand from our surveys that there are probably about 50 offences a week—attacks—on shop workers. That is extrapolated from some research. We do share the USDAW view that carrying out an attack on a shop worker in the course of their employment should be a specific offence: either a generalised offence, or one that relates to age checking, but certainly some sort of specific offence. At the moment, people feel under threat, and that is one reason there is general support for the overall objectives of the Bill.

Louise Haigh Portrait Louise Haigh
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Q What about a specific offence for attempting to purchase?

Graham Wynn: We believe that age-restricted sales apply only to alcohol currently. One would think that the attempt to purchase a knife should be classified as more dangerous even than alcohol, because it is a weapon. We certainly believe it would be wise to make attempting to buy an offence because, at the moment, a shop worker who sells is criminalised. They are taken to court and they get a criminal record, but the person who attempts to buy or who does buy goes off—I was going to say scot-free, perhaps I shouldn’t. They go away without a blemish.

Louise Haigh Portrait Louise Haigh
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Q In the last session, we heard from a senior police officer that they would welcome the locking away of knives in retail environments. We heard in a session this morning that a significant proportion of knives that end up being used in violent offences come from shoplifting. I assume that shoplifting has increasingly been an issue for your members in recent years. How would you feel about legislation around locking away knives in stores?

Graham Wynn: Generally, members do not want to have to do that. They would rather have other things in place. That is why the voluntary commitment talks about retailers ensuring that knives are displayed and packaged securely as appropriate to minimise risk, including sometimes proportionately restricting accessibility to avoid immediate use. They would prefer not to be required by law to lock them away.

Louise Haigh Portrait Louise Haigh
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Q What proportion of your members subscribe to the voluntary agreement?

Graham Wynn: There are about a dozen or so, but sales-wise, they would represent a bigger proportion.

Vin Vara: It is the same with our retailers; it is very difficult to tell them what to do. We have advised our members to put bladed objects behind the counter, but unfortunately, 2,500 members are hardware retailers, and they are arguing with us by saying that it is not just the knives; there are other bladed items in hardware shops that are more offensive.

From our research, in the work that we have done with our members, we found that when things happen, knives are actually stolen from homes and kitchens, rather than bought from shops for a specific offence.

Louise Haigh Portrait Louise Haigh
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Q On age verification, you mentioned in your submission that you would prefer some explicit guidance on exactly what kind of age verification tools your members should use online. Do you want to be dictated to about which age verification tools to use, or do you just want guidance about what kind of tests that age verification tool should meet?

Graham Wynn: Ideally, we would like to see some standards, so we can be sure that online age verification systems developed by businesses such as Yoti and others will be accepted as due diligence by the enforcers. Currently, the systems for offline are fairly standard and obvious for face-to-face, but it has always been somewhat difficult to be sure that you are really complying with the online ones. You might think that the credit card companies could have done something about it, but they refuse to put an identifier on their cards to give an indication, so other means are necessary.

Technologically, things are developing, and I understand that, for some things, such as the pornography legislation that has recently gone through, there has to be some online verification. Perhaps that is slightly less dangerous than a knife sale, but nevertheless it would be useful for retailers to be sure that the system they are using meets certain standards. Of course, more will develop over time as technology advances.

Kevin Foster Portrait Kevin Foster
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Q Earlier, we were discussing the issue of what age should be set, and 18 was proposed. Do you see any issues for your retailers and members if there was a different age? I think we can say that it would not be under 18, but let us say 21 for the sake of argument.

Graham Wynn: The difficulty is that most age restrictions are at 18, although not all, so in store, people use challenge 25 to try to capture it. Some still use 21, but most use 25, so you can see roughly whether a person is likely to be 18 or not—it gives a margin of error. If you start to have a wider range of ages, it becomes a matter of training for the shop assistant in the store, and training becomes more difficult because there is quite a high turnover of shop assistants. The ideal is to try to keep things roughly in the same area.