Veterans Welfare Services

Luke Pollard Excerpts

Tuesday 21st November 2023 Commons Chamber

[Luke Pollard (Plymouth, Sutton and Devonport) (Lab/Co-op)]

I thank the Minster for advance sight of the statement. Labour is deeply proud of our veterans, and for the enormous contribution they have made and continue to make to our country.

There was not very much in that statement, but what there is I can welcome. There seem to be two bits of rebranding, and two things that the Minister should already be doing, and that seems to be about it. I was expecting the Minister to have published the full Government response to the independent review of UK Government welfare services for veterans, instead of a statement that is just designed to look busy. When can we expect that Government response? It is due by the end of the year, but we are already in late November so there is not much time left.

As we head into the winter months, the Conservatives are still failing to deliver the support that our veterans and their families deserve. This review is long overdue, but Ministers have been responsible for worsening veterans’ services over the past 13 years. They have created a postcode lottery for veteran support, they have cut employment support for veterans, and they have continued to make little progress in the slow roll-out of veterans’ ID cards. As temperatures drop, the cost of living crisis is going to be tough on families across the country, and our veterans are no exception. People are worried about how they can afford to pay bills, and many could be making that horrific choice between heating and eating, as many did last year and the year before. This is why it is essential that they are able to access the services and support they need here and now.

The veterans’ welfare system can feel “almost impenetrable” for those seeking support. It is “overwhelming and off-putting” leading to a

“distrust of the Ministry of Defence and Veterans UK”.

Those are not my words; they are the damning conclusions of the independent review.

Our veterans do not need empty promises. They need action. As there was not much in today’s statement, we are left with more questions than answers—and here are some more. When will the Government design and articulate a single strategy for veterans’ welfare services, and will that be inclusive of family members and the bereaved? What steps are being taken to prepare personnel throughout their entire military career for civilian life, not just as they come into the transition timeframe? Will the MOD commission a review of tri-service welfare support provision, with a particular focus on transition and the wider discharge welfare provision processes?

Paragraph 4.7 of the independent review states that casework management in veterans welfare services is not fit for purpose due to

“a significant (and out-dated) reliance on paper records”,

and a lack of interoperability with other MOD IT systems. I therefore welcome the introduction of the £40 million digitisation programme that has previously been announced, but will the Minister tell us what proportion of that is being spent on veterans’ welfare services and in what timeframe? Will that end the outdated reliance on paper records that was made clear in the independent review?

Paragraph 4.18 of the review says that welfare managers are “over-stretched”, and paragraph 4.19 says that they are

“fundamentally…not professionally trained to undertake these roles”,

which are part financial adviser, part trauma caseworker, and part social worker, which is

“in stark contrast to…the charity sector”

and has contributed to

“a high turnover of staff in recent years”.

What is the Minister doing to address the training needs and capacity shortages?

It was disappointing that the content-light King’s Speech contained no new legislation to put the armed forces covenant on to the statute book. Labour has been clear that in government we would fully incorporate the armed forces covenant into law. Why does the Minister not agree with us on that? Why does he oppose that Labour policy?

We all understand that veterans’ identity cards will speed up access to services, but throughout the last year the Minister has used various language, which has changed, about when he will hit the targets for delivering them. This time last year, he promised that by summer 2023 all veterans should have received a veterans’ ID card. In April, he moved the goalposts, saying that it would be completed

“by the end of the year”.

Now, as we approach the end of the year, he is claiming that he is delivering on the promise, but not every veteran has an ID card. When will they?

Labour is deeply proud of our veterans. They deserve better than Ministers repeatedly breaking promises, moving the goalposts and failing to deliver the welfare support that our former service personnel and their families deserve. The next Labour Government will stand side by side with veterans and their families, because we are a party committed to fulfilling the important promises our society makes to those who serve. The Conservatives like to talk up their support to veterans, but it is clear—very much like today’s statement—that although there are a lot of words, there is not always a lot of substance.

[Johnny Mercer]

I will be brief, because I am afraid that whenever the hon. Member rises to talk about veterans, he simply demonstrates his vast lack of knowledge in veterans’ affairs. He asked me questions that he knows, or he should know, are questions not for me but for the Ministry of Defence. For example, how we prepare people when they are in service is nothing to do with veterans’ affairs and veterans’ services. If he wants to stand up in the House and say that veterans’ services have got worse over the last two, three, five or seven years, that is fine, but everybody listening and watching knows that he is simply trying to make a political point and play politics with veterans. I will not waste the House’s time by going into too many of his points.

I have been consistent on veterans’ ID cards. I ask him to look at this and write to me with a time when I ever said that every veteran would have their ID card by the summer of this year. That never happened, and it is important that in this House we do not say things—inadvertently—that may not be correct. We are delivering ID cards by the end of the year, which was always the promise. By January, we will be printing 10,000 a month, and the veterans I speak to are happy with the process.

The hon. Member asked plenty of questions that do not relate to the statement or this area. Again, I implore the Opposition to move away from glib statements about veterans. They need to intellectually apply themselves to how policy can change to improve the lives of veterans. There is a desert on the Opposition Benches, and that is deeply disappointing.