Speech in Westminster Hall - Wed 02 Nov 2016
Good Parliament Report
"Order. Justin Madders...."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Good Parliament Report
Speech in Westminster Hall - Wed 02 Nov 2016
Good Parliament Report
"Before we move to the Front-Benchers, given the time constraints I suggest that the Scottish National party has five minutes, the Labour party seven minutes and the Minister 10 minutes. With some generosity on everyone’s part, I hope that that leaves us with a minute or two for the formal …..."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Good Parliament Report
Speech in Westminster Hall - Wed 02 Nov 2016
Good Parliament Report
"Order. Because of the length of the introductory speech, I am afraid I am going to have to introduce a time limit of five minutes, which may reduce depending on the length of interventions...."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Good Parliament Report
Written Question
Monday 10th October 2016
Asked by:
Madeleine Moon (Labour - Bridgend)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the average time taken was to complete an investigation into the alleged presence of an unreported adult in the household of a tax credit claimant in the past 12 months; and if he will make a statement.
Answered by Jane Ellison
Between 1 September 2015 and 31 August 2016, the average time taken to complete a tax credit undeclared partner investigation by HM Revenue and Customs (HMRC) from the point at which they first write to the customer to closure, was 51.27 days. During the same period, Concentrix acting on behalf of HMRC took an average of 65.34 days.
Where an alleged presence of an unreported adult occurs, claimants are given 30 days to contact HMRC or provide the relevant information. If after 30 days HMRC has had no contact, tax credit payments are either suspended or reduced. HMRC then gives the claimant a further 30 days to contact HMRC before making a decision on the household composition and tax credits award using all the available information.
Written Question
Thursday 15th September 2016
Asked by:
Madeleine Moon (Labour - Bridgend)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, how many letters his Department has sent to recipients of tax credits cancelling payments because of claims by HM Revenue and Customs that an unreported adult is living at the claimant's property in the last year; and if he will make a statement.
Answered by Jane Ellison
Between 1 September 2015 and 31 August 2016 HM Revenue and Customs (HMRC) stopped 57,961 tax credit awards following a decision that the claimant was living with an undeclared partner. Where HMRC identifies an undeclared partner, the single tax credits claim is ended. The customer is able to reclaim in the correct joint capacity if entitlement exists.
Speech in Westminster Hall - Wed 09 Mar 2016
Scotch Whisky Industry
"I call Brendan O’Hara to speak again. I am afraid that you have only seconds left...."Madeleine Moon - View Speech
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Speech in Westminster Hall - Wed 09 Mar 2016
Scotch Whisky Industry
"Before I call Andrew Percy, I will just say that there is a lot of interest in this debate; I have eight people down to speak and I can see a lot of people who will want to make interventions. I suggest that speakers take five minutes maximum each, if …..."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Scotch Whisky Industry
Speech in Westminster Hall - Wed 09 Mar 2016
Scotch Whisky Industry
"There are four speakers left. At 3.30 pm, I need to start calling the three Front Benchers, so please keep your eye on the time. I call Chris Law...."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Scotch Whisky Industry
Speech in Commons Chamber - Wed 09 Mar 2016
Enterprise Bill [Lords]
"On a point of order, Mr Hoyle. I seek some clarification. The paperwork handed out says “Legislative Grand Committee (England)”, but the oral statement referred to “England and Wales”. May I seek clarification about the difference?..."Madeleine Moon - View Speech
View all Madeleine Moon (Lab - Bridgend) contributions to the debate on: Enterprise Bill [Lords]
Written Question
Tuesday 15th December 2015
Asked by:
Madeleine Moon (Labour - Bridgend)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what steps he is taking to reduce waiting times for the HMRC public service helpline.
Answered by David Gauke
HM Revenue and Customs (HMRC) has recruited 3,000 new staff into customer service roles this year. In particular, this has increased the number of people available on its telephone helplines outside normal office hours, when many customers choose to call.
HMRC has also undertaken its biggest-ever training programme as it seeks to build its customer support teams. This has included training 1,600 existing staff on a wider range of work to better meet customer demand.
Average call waiting times have improved significantly. From April to June it was 19 mins; from July to September it was 13 mins; in November it was under 10 minutes.