HM Passport Office

Mark Harper Excerpts

Thursday 12th June 2014 Commons Chamber

[Mrs May]

A case ceases to be straightforward if it is necessary for the Passport Office to go back to the individual to request other documents, which of course delays the process. We are looking at part of the system to ensure that that is being done as efficiently as possible.

The shadow Home Secretary asked about taking over the process of passport applications from British nationals overseas. Before March this year that was done by the Foreign and Commonwealth Office at processing centres world wide. The change was made to provide better value for the fee-payer and greater consistency in how overseas passport applications are assessed, and to use our expertise to better detect and prevent fraud. The checks needed for applications from overseas can take longer than those for applications in the UK. Security is our priority and we will not issue a passport until the necessary checks have been completed. However, as I said in my statement, for those applying for a renewal from overseas, where we can have confidence in the documents that they have already had and the process they have been through, we will be offering an extension of 12 months.

Finally, the shadow Home Secretary raised the issue of staff numbers, as did other Members earlier this week. Here are the figures: in March 2012 the Passport Office had 3,104 members of staff—[Interruption.] Opposition Members talk about 2010, so I will make one simple point: when we took office there were staff in HM Passport Office who had been brought in to deal with the new identity card. This Government scrapped the identity card. Over the past two years the number of staff in the Passport Office has increased from 3,104 to 3,445. That is the answer. People might say that this is about reduced staff numbers, but actually staff numbers have been going up over the past two years.

[Mr Mark Harper (Forest of Dean) (Con)]

The Home Secretary has set out clearly the action that she is taking to deal with the problem. Those listening outside this Chamber will welcome the grip that she is showing and will see the nonsense that we have heard from Labour for what it is—a cheap attempt to make up for their poor show on Monday.

[Mrs May]

I thank my hon. Friend for his comments and I recognise the points he made about the attempts from the Opposition. Outside the political arena that is the House of Commons, we should never forget that this is about people who are applying for their passports, planning holidays and so forth. That is why the Passport Office has been taking the action it has taken, and why it is continuing to increase the number of staff to ensure that it can meet the current demand which, as I said, is the highest for 12 years.