Nuisance Calls

Debate between Mark Lazarowicz and Mike Crockart

Thursday 16th January 2014 Commons Chamber

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

I endorse the hon. Gentleman’s comments about the missing three-year-old boy from his constituency, on the border of mine in Edinburgh. Like him, I hope that he is soon found safe and brought back to his home.

Is not one problem that nuisance calls that purport to come from outside the UK, which by definition are particularly difficult to deal with? Does the hon. Gentleman agree that we must at least try to deal with that aspect of the problem, which people are unsurprisingly concerned about?

[Mike Crockart]

The hon. Gentleman is absolutely right, and there are two issues raised. Of course, the vast majority of calls coming from outside the UK are made on behalf of companies operating within the UK, so they should be covered by the regulators. The difficulty is that there are all sorts of problems identifying where those calls have come from and getting the calling line identity to ensure that they can be traced. I hope that the Minister will have something to say later about how he is looking to deal with the various difficulties.

The complexity of the regulation leads to a lack of focus and, therefore, to a lack of action. I welcome the Minister’s involvement, however, which has helped to deal with the first. We will see shortly whether it is helping to deal with the second, as well.

In the all-party group’s inquiry, we made a number of attempts to come to a final assessment of the scale of the problem, but the vast array of inconsistent data makes that difficult. The regulators receive about 6,000 complaints a month about nuisance calls. Ofcom reports that it receives about 3,000 relating to silent calls, and since setting up its online reporting tool in March 2012, the Information Commissioner’s Office has received about 240,000 complaints about unsolicited calls and texts. There is no evidence that the problem is decreasing. The ICO, Ofcom and the Telephone Preference Service all report an overall growth in the number of complaints over the past three years, but complaints data alone fail to tell us the full story. As part of its “Calling Time” campaign, Which? set up a web portal to direct consumer complaints to the relevant regulator.

High Speed Rail

Debate between Mark Lazarowicz and Mike Crockart

Wednesday 9th June 2010 Westminster Hall

[Mark Lazarowicz]

The previous Government made it clear from the outset that high speed train services would reach Edinburgh and Glasgow in due course. As the hon. Gentleman should know, I have been pushing for high speed rail for some time. I pushed the previous Government, and I intend to push this Government as hard as I pushed the previous one. If he wants high speed rail to go to places north of Manchester, I hope that he will put the same kind of pressure on his Government as I used to put on mine. I believe that we all want high speed rail to serve the nations and regions of the UK, so let us try to keep up the consensus and the pressure.

As I said, there are real economic benefits for all the communities and cities along the route of a high speed line. Research shows that cutting the journey time between Birmingham and London from 84 to 49 minutes would increase Birmingham’s annual economic output by £1.4 billion, or about 6%. The economic benefits of high speed rail would be more than £10 billion a year for the north-west and about £19 billion for Scotland. In total, 64,000 additional jobs would be created as a consequence.

There is an overwhelming case for extending the line to Scotland, to increase the number of business and tourist passengers travelling not just to and from London, but from the north of England to Scotland. Prosperity would spread much more than if the line were restricted to the south and south-east of England, and the UK as a whole would benefit as a result.

[Mike Crockart (Edinburgh West) (LD)]

I thank the hon. Gentleman for raising this important subject. He will know that my predecessor John Barrett also worked tirelessly on this matter, and I intend to continue his support for it in this Parliament. Does the hon. Gentleman agree that the greatest argument for extending the high speed rail line is an environmental one? For example, if we manage to drive London to Edinburgh journey times down to two hours 40 minutes, which is eminently possible, there would be a similar switch from air to rail, as happened when the Madrid to Barcelona line opened. That resulted in a 50% reduction in the number of flights between the two cities. If the same happened with Edinburgh and London, there would be 700,000 fewer air journeys between them.

[Mark Lazarowicz]

The hon. Gentleman is correct. Indeed, there has been increased use of the Manchester to London service as a result of the upgrade to the west coast main line, and we have seen the same with the London to Paris and Brussels services as well.

The point that the hon. Gentleman made about the benefits from reducing journey times particularly applies in respect of cities that are further away from London. The greatest journey time reductions will allow the greatest benefits in environmental and economic terms—and, indeed, in terms of convenience to passengers. That is why I hope that the Government will give a definite commitment to extend high speed rail to the north of England and to Scotland.

As the hon. Gentleman said, environmental benefits will be particularly important. Transport currently accounts for more than 20% of UK carbon emissions, so high speed rail has a role to play in that respect as well. Reducing journey times from London to Edinburgh to just over two hours could result in 80% of the current travel market between Scotland and London being captured by high speed rail. Even at three hours, with a partial high speed rail network, 67% of the travel between Scotland and London could be captured by high speed rail, so there are certainly environmental and transport benefits as well as economic ones.

In that respect, I have two other questions that I hope the Minister will address today or at another time. First, what is the Government’s view on whether the line should run to Heathrow or a connector station at Heathrow, or simply offer a connecting service, as the previous Government advocated? I am aware that there were criticisms of that decision, and I believe that she shared them. Certainly she made such criticisms before she was a Minister, so I would be interested to hear her current view on whether the line should serve Heathrow directly.

I would also like to hear the Minister’s views on whether there should be a link from a new high speed line north of London to the existing line from London to the south-east, France, Belgium and beyond. If there were no link—I hope there will be one—passengers from Scotland and the north would be less likely to use the high speed rail line for journeys to the continent, and travellers from the continent would be less likely to use it to travel north. Clearly, if there were no direct link, there would be less use of those services as well.

I hope that today the Minister can give some indication of how the Government will take the plans forward, and to answer the questions in their entirety, or at least to a great extent. I would like to hear a reiteration of the commitments that were given before the general election. I hope that today we will not hear from the Government any excuses that, because of the financial situation they claim to have inherited—we had all those excuses yesterday in the debate on the Queen’s Speech—they cannot make any further commitment to high speed rail at this stage.

I hope that we will not get that line later this morning. It would be unacceptable for several reasons. First, it should hardly surprise the Government parties that a high speed line would require major expense. If they did not realise that, they should not have made such sweeping promises in their manifestos. Secondly, the spending on high speed rail would, of course, be some time in the future. There will be many years of preparation involving planning, legal and parliamentary approval and so on. We are talking about commitments that will last for 10, 20 or 30 years, and I do not believe that anyone—not even those in the Government parties who make the most pessimistic forecasts—would suggest that the current economic circumstances will last for 10, 20 or 30 years.

Thirdly, the commitments, although large in their totality, are not actually as substantial as many other Government commitments. The cost of a line from London to Birmingham, Manchester and Leeds is estimated at £30 billion spread over 10 years. Compared with many other Government commitments, that is not as expensive as might be thought at first. And, of course, there are the wider economic benefits that I have already set out and the fact that the costs of high speed rail do not all have to come from public subsidy. Some of the public subsidy would be recouped from commercial income from passenger and goods traffic if the traffic projections and estimates are reflected in reality.

On the extension to Scotland, there are issues around the role in linking up services and the financial commitment from the Scottish Government as part of the devolution arrangements. I would be interested in hearing from the Minister about what discussions the coalition and her Department are having with the Scottish Government on how high speed rail could be funded in Scotland, and on how it would link up with existing rail services in Scotland.