Asked by: Mark Logan (Conservative - Bolton North East)
Question to the Ministry of Housing, Communities and Local Government:
To ask the Secretary of State for Housing, Communities and Local Government, if his Department will take steps to begin an investigation into the statutory oversight by National House Building Council in respect of managing building defects in the Cotton Works conversion in Bolton North East constituency.
Answered by Christopher Pincher
It is the responsibility of the Financial Conduct Authority to regulate new build warranties and protect consumers. If a consumer is unhappy with the warranty provider's action, they can contact the Financial Ombudsman Services and raise a complaint for free.
The Government is committed to improving redress for new build homebuyers when things go wrong. The Building Safety Bill, announced in the Queen's Speech, includes provision for the New Homes Ombudsman, which will improve redress for new build homebuyers.