Thursday 7th February 2019

(5 years, 2 months ago)

Westminster Hall
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Neil Coyle Portrait Neil Coyle
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It certainly is. The universal credit training centre is at the London Bridge jobcentre in my constituency. The jobcentre staff do what they can with limited resources and time, but people come to see me because they have been failed by that jobcentre. A few weeks ago, a man in his fifties who could not even spell his own address came to see me. He had not been told about advance payments; he was told he would have nothing for six weeks.

Marsha De Cordova Portrait Marsha De Cordova (Battersea) (Lab)
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My hon. Friend is making a fantastic opening speech. He talks about some of the inherent problems with universal credit. Does he agree that the fact that it is digital by default ultimately prevents a number of people making applications, because they do not have access to online resources to make the initial application?

Neil Coyle Portrait Neil Coyle
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We are keeping up the trend, because I completely agree. People who have very little and who use certain mobile networks cannot call freephone numbers from their mobile phone, let alone use their phone to go online and fill in a form that they have to add extra information to multiple times, just to get it right.

Returning to Harry, who came to see me about his universal credit, he had no heating, electricity or food. He was told just to turn up at the council office. The council has not had a walk-in appointments system for years, yet the universal credit training centre in my constituency sent someone there, who they knew would not get help elsewhere.

There are massive failings. In my surgery sessions I have seen many people, and the number rises every year. Already this year, two homeless people—not just at risk of homelessness—have come to see me at my surgery. One lady, who is cleaner, was carrying all her belongings with her. She was still working and was sleeping on night buses. We are fortunate to have those—it is not the same in other parts of the country, where there is no opportunity to have somewhere warm and as safe as possible to sleep.

--- Later in debate ---
Will Quince Portrait Will Quince
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As I mentioned, the last Labour Government made several helpful interventions, but I genuinely believe that throwing money at the issue, which the Labour Government did as much as any of their successors, is not wholly the answer. It worked like a painkiller, masking the pain, but did not address the underlying condition.

Marsha De Cordova Portrait Marsha De Cordova
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The hon. Gentleman is making an incredibly long speech. It is not about throwing money at homelessness. It is the policy of austerity that has led to the rise in homelessness. That is just a fact.

Will Quince Portrait Will Quince
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I thank the hon. Lady for the intervention. I mentioned that the issue is in part about money, but it is not wholly about money; it is also about getting the right interventions in place. The hon. Lady may not have been listening entirely. I would very much welcome her coming to some of our APPG meetings, because then she would know that it is not just about austerity. Austerity may be part of the issue, because of course if we cut back on services up and down the country, everything has a consequence, but the reasons for homelessness and, in particular, rough sleeping are complex, varied and numerous. It cannot be put down to just one thing.

We need to address the availability of high-strength cheap alcohol on our high streets. I appreciate that doing something about that is not within the Minister’s gift, but I hope that she can take the issue away.

I know that this will be a controversial point, but we need to try to rechannel the generosity of the British public. Too many people are, understandably, giving money to people on the streets. My message to them is this. That generosity is incredible, but please direct the money to the amazing charities that work in our towns and cities up and down the country. By all means, support people with food, blankets and all sorts of other things, but not with money, because in too many cases, as we find if we speak to rough sleepers, it ends up going on drugs and alcohol, and sadly that is helping to perpetuate their rough sleeping. It is making the problem worse, not better, so I encourage people to support charities that are working on the ground and not to give money to individuals.

I want to come back to what the hon. Member for Battersea (Marsha De Cordova) said. Yes, we can throw money at an issue, but unless we address the underlying cause, we will not solve it, and the underlying cause of this issue is that successive Governments have failed to build anywhere near enough social housing. That is as true of the last Labour Government as it was of the Government before them and of the Government before them. That is why I genuinely believe that, finally and most importantly, we need the most ambitious and largest Government social house building programme since the second world war. I refer the hon. Member for Hammersmith (Andy Slaughter) back to that rather punchy article on this issue.