Work Capability Assessment Timescales Debate
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Matt Western
Main Page: Matt Western (Labour - Warwick and Leamington)Department Debates - View all Matt Western's debates with the Department for Work and Pensions
Work Capability Assessment Timescales
Matt Western Excerpts(1 day, 21 hours ago)
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Steve Darling (Torbay) (LD)
As a former caseworker, I can reflect on how it can impact you as an individual. I used to play ABBA after hearing about particularly traumatic events on the phone with constituents of the MP I used to work for. We need culture change, and to make sure that those who undertake this service to the public, whether it is Capita or other providers, use a trauma-informed approach. Have you seen such a culture change within these organisations? I hope the Minister will reflect on that in his remarks later.
Matt Western (in the Chair)
Order. I remind hon. Members to refer to each other as hon. Members, as opposed to “you”, which is, of course, me.