Asked by: Michelle Welsh (Labour - Sherwood Forest)
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure online retailers clearly disclose (a) international return locations and (b) costs before purchase.
Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)
The Digital Markets, Competition and Consumers Act 2024 prohibits unfair commercial practices, including misleading actions and omissions of material information, that are likely to impact the average consumer’s transactional decision.
The DMCCA also requires traders, including online retailers, to display prices inclusive of all taxes and unavoidable charges before payment is made. Prices must be accurate and not misleading. Failure to do this may be taken as an unfair trading practice and constitute an offence.