Rural Mobile Connectivity

Mims Davies Excerpts

Thursday 12th February 2026 Commons Chamber

[Mims Davies (East Grinstead and Uckfield) (Con)]

Thank you, Madam Deputy Speaker, for allowing me to contribute to this important debate on an issue that affects so many of my constituents and matters so much to us all. I thank the hon. Member for North Shropshire (Helen Morgan) for opening it, and for resecuring it from the Backbench Business Committee.

I echo many of the sentiments expressed by my hon. Friend the Member for Berwickshire, Roxburgh and Selkirk (John Lamont). I felt like he was reading my speech, but I found it particularly interesting to reflect that my constituency is between 30 miles and 60 miles from Westminster. I think that sums up some of the challenges that we all face in this area. My constituency of East Grinstead, Uckfield and the villages contains many very rural areas, as well as parts of Haywards Heath and Burgess Hill, and mobile connectivity is a major issue that people write to me about and raise with me in person in and around the constituency.

It is with great sadness that I tell the House just before Valentine’s day that, since the boundary changes, I have had to leave one of the longest relationships I have ever had—with Vodafone. It was failing and, yes, I walked out. I am afraid that connectivity, particularly where new housing has been built, has been dire. I have said to my family, friends and colleagues, “Don’t bother to call. You won’t get through.” I am a bit embarrassed to say this, but I recently semi-kidnapped one of VodafoneThree’s parliamentary affairs gentlemen—he knows who he is—to drive him around my constituency and show him where the actual signal simply does not match what the company has on its maps and what it sells people in its shops.

Throughout 2025, I met mobile providers and ran a constituency survey. I am grateful to all those who contributed. Around 90% said that they have been affected by a complete lack of service, and 132 reported that they rarely or never have a signal. The areas of my constituency that are most affected are the chronic notspots of Horsted Keynes, Fairwarp, Maresfield and the wider Ashdown Forest, Wivelsfield and Isfield. People in those areas said that they never have a signal, despite constant complaints to their providers, and that their visitors are surprised that there is

“no decent signal in 2025”.

I represent a rural Sussex constituency, but it has areas that are more urban, and people there report problems too. Constituents in East Grinstead say that the signal in the town centre is almost unusable, and miles away on the outskirts, such as down in the village of Ashurst Wood, there are near dead zones where—as the hon. Member for Stafford (Leigh Ingham), who is not in her place, described—going online is near impossible.

My parish councils have been doing much of the heavy lifting in representing the concerns of people across the constituency. People’s calls drop out, they are cut off in the event of a power cut, they are unable to do online banking, and their purchases fail because verification codes sometimes take days or do not come at all. For self-employed people, remote workers and people who are trying to run small or micro businesses—a large number of the businesses in my constituency—these are serious challenges. Seventy-seven local businesses said they regularly experience severe disruption. If we want growth to support jobs and get the economy going, this is a clear infrastructure need. It is an economic issue and a public safety issue; in the event of a power cut, people cannot rely on wi-fi calling. This is a serious issue, and it endangers lives. I also absolutely agree with the point about smart meter failings.

One of the most egregious issues that I have had happened during a recent office move. It took me one month to finally get a connection from the guys at BT Openreach. That is one month of my constituency office having no broadband! I would love for the Minister to meet me and many of us, because we are universally connected by the fact that we have no connectivity. This needs to be seen as an essential service, just like water—but do not get me started on that.

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[Bradley Thomas (Bromsgrove) (Con)]

I congratulate the hon. Member for North Shropshire (Helen Morgan) on being persistent and finally securing this very important debate.

Few phrases in modern Britain ring as hollow as “world-class connectivity”. Speaking plainly, rural mobile phone connectivity in this country is not merely patchy or inconsistent; in some places, it is so poor that the advertised service bears no resemblance to reality. There are areas in which actual service levels are hundreds of times worse than advertised—that is not a rounding error, or the result of momentary network congestion. It is a difference between promise and performance that is so vast that it would be comic if it were not so economically corrosive.

Take Worcestershire, for example. It is a rural county, with lots of villages, small towns and industrious small businesses. There are farms and villages where the coverage map glows reassuringly in bright corporate colours, but the lived reality is far too often just a single bar if you stand at the upstairs window, facing north and holding your phone aloft like some kind of digital divining rod. We have already heard about how the River Severn Partnership in Worcestershire was a beneficiary of this. Quite innovatively, local councils stuck gadgets on the bin lorries that went up and down every single road, particularly the rural roads, and realised what we probably all suspect: how terrible the service is. In parts of Worcestershire, the mobile phone signal is around 900 times worse than the mobile phone operators claim.

We could forgive the odd dropped call. After all, rural topography presents challenges—there are hills, and trees are inconveniently organic. What cannot be forgiven, though, is the persistent gulf between what is claimed and what is delivered. It is the same with broadband; we hear broadband providers advertise speeds of up to 80 megabits per second, but the reality of what many of my constituents experience is very different. Those advertised figures are in the realm of fiction. This is not just anecdotal grumbling from the shires; a survey by the National Farmers Union has painted a sobering picture, with 21% of respondents reporting broadband speeds under 10 megabits per second in 2026. This is at a time when a single video could devour bandwidth instantly. What my constituents want is the ability to consume data and make voice calls at the same time. I cannot stress enough how sick and tired I am of hearing from mobile phone companies that everyone is just consuming data. As the traditional telephone service is switched off, constituents—particularly those living in rural areas—are increasingly reliant on the ability to make voice calls.

The lived reality for a business in rural Worcestershire attempting to submit mandatory forms online to a regulator or placing an order, is that they must drive to the nearest town to do so. Businesses cannot reliably place orders or process card payments. As banks close in our towns and villages, people are shifting or being pushed towards more online digital services, so it is crucial that we have the mobile connectivity to back that up. If I may say so, there is also a little bit of cultural condescension at work. Rural Britain is far too frequently romanticised as a place of bucolic tranquillity; it is that, but it demands parity with urban Britain at the same time. What does that mean? It means that we want a reliable mobile phone signal, so that we can drive down the road on a short journey without it cutting out, and if we need to receive a call from a loved one, a relative or perhaps a GP, we can have certainty that that call will come through.

Coverage maps have been drawn with a particularly optimistic crayon, and the problem with advertised speeds being hundreds of times better than reality is not merely technical; it also erodes trust. Quite often, those conditions are laboratory conditions that do not bear any resemblance to reality, so I invite the mobile phone companies to come and do a very thorough inspection across Bromsgrove and the villages.

[Mims Davies]

I concur with every word that my hon. Friend is saying, particularly around the challenges in national parks, where connectivity can be more difficult. If I may, I will take him back to his point about callbacks from GPs or people working remotely, differently and flexibly. Missing that callback is a real problem for anyone, but it can be particularly serious for people in rural areas.

[Bradley Thomas]

My hon. Friend is spot on. Constituents, particularly older residents, have contacted me because they have missed out on crucial calls from GPs and other supporting services that they require. It is about the safety and wellbeing of our constituents as much as it is about connectivity and the economy.

In the limited time that I have, I have a few points that I implore the Government to focus on. First, transparency must improve. That means bolstering regulatory requirements for the mobile phone companies to advertise speeds that are realistic, not theoretical and based on laboratory conditions. Secondly, it is not just about population coverage, but geographic coverage, which must carry greater regulatory weight. Britain is not composed solely of cities. Land matters, and the people who steward it and rely on these mobile phone connections matter. That means that the Government should give serious consideration to rural roaming. Finally, infrastructure sharing should be pursued with seriousness to ensure that mobile phone coverage across the country, but particularly across Bromsgrove and the villages, is as robust as it can be.

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[Peter Fortune (Bromley and Biggin Hill) (Con)]

I congratulate the hon. Member for North Shropshire (Helen Morgan) on securing this debate and thank the Backbench Business Committee for granting it. I also thank all hon. Members for their valuable contributions.

The previous Conservative Government understood the importance of UK-wide mobile and broadband coverage to the public and to our economy. That is why they put in place ambitious plans to ensure that people across the United Kingdom have access to this essential infrastructure, regardless of their location. The shared rural network, announced in 2020, secured significant investment of around £500 million from the largest mobile network operators. Under the SRN, private investment is complemented by Government funding for the construction of masts in the most underserved locations, with additional coverage provided by the emergency services network programme.

For 4G, the Conservative Government set a target of 95% geographic coverage from at least one mobile network operator by the end of 2025. By January 2025, 30 Government-funded mast upgrades went live, enhancing local connectivity without erecting new masts. According to Ofcom, as of July 2025, 96% of the UK landmass had 4G coverage from at least one operator, exceeding the previous Government’s target. I am proud of the Conservative Government’s record of delivery under the SRN and I welcome the fact that this Government maintain the coverage commitments made under the scheme.

Despite the progress made up to this point, there are still some acute challenges, as we have heard from Members today. My hon. Friend the Member for Berwickshire, Roxburgh and Selkirk (John Lamont) talked about the reality of living in rural areas with poor coverage, which was echoed by the hon. Member for Stafford (Leigh Ingham), and the impact it has, especially on farmers. He also made an important point about the switch from 2G and 3G to 4G and not rushing that process.

The hon. Member for Ely and East Cambridgeshire (Charlotte Cane) must let us know if Ofcom takes up her generous offer to come and visit. Knowing how beautiful Ely is, it would be mad not to do so.

I was very sad to hear that my hon. Friend the Member for East Grinstead and Uckfield (Mims Davies) had split up with Vodafone.

[Mims Davies]

How sad.

[Peter Fortune]

It is sad, but with Valentine’s day just around the corner, perhaps there is the opportunity to reconnect. [Interruption.] It is my first time as a Front Bencher! It was good to hear from the hon. Member for Caerfyrddin (Ann Davies), who is having similar issues with Vodafone. Can I suggest that she takes a leaf out of my hon. Friend’s book and kidnaps one of its Government relations people? Maybe she will get her way that way.

My hon. Friend the Member for Chester South and Eddisbury (Aphra Brandreth), as ever, was on the front foot serving her constituents with her mobile survey, highlighting the issue of digital isolation and the impact it can have on mental health. My hon. Friend the Member for Bromsgrove (Bradley Thomas) talked about the impact on online banking and how, with the closure of front counters, we need that connectivity to keep these services alive. That was echoed by the hon. Member for Lewes (James MacCleary), who talked about the impact on real people. I was sad to hear that for my hon. Friend the Member for Bromsgrove to take a text message, he has to run upstairs and hang out of a window to get reception. Now that I know that—

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[Kanishka Narayan]

I thank the hon. Member for raising that point. I will come to that question, because I recognise the gap between the aggregate picture and the experience felt on the ground.

Let me return to aggregate investment. To ensure that investment delivers coverage improvements for communities right across the UK, including in rural areas, we continue working to identify and address barriers to deployment where it is practical to do so. I may not share the significant expertise and experience of my hon. Friend the Member for Carlisle (Ms Minns) with matters of spectrum, but I certainly share her enthusiasm. When I was an undergraduate student, the global example of the last Labour Government on auction design and the 3G spectrum was very much a part of my curriculum. In that spirit, I hope to take her advice and continue the spirit of Labour, not that of the last Conservative Government or of the Liberal Democrats, who were complicit in the auction challenges of that Government.

The focus on investment includes implementing the remaining provisions of the Product Security and Telecommunications Infrastructure Act 2022. I can confirm to my hon. Friend that the Government are considering where planning rules could be relaxed to support the deployment of mobile infrastructure.

The shadow Minister mentioned the call for evidence, which is due to close on 26 February. In the usual spirit, I can confirm to him that we will make a prompt statement to the House, but I am afraid I cannot give him a specific date on this occasion.

On the reporting of mobile coverage, Members across the House are totally right to highlight the issues with its accuracy in some cases. I feel very personally the depth of their frustration; although I cannot condone the semi-kidnapping experience described by the hon. Member for East Grinstead and Uckfield (Mims Davies), she has my particular sympathies for her pre-Valentine’s break-up with Vodafone. Accurate coverage data is essential for consumers: it allows more informed decisions as to which operator provides the best level of service for life, work and travel.

[Mims Davies]

The way for someone to report poor signal in their area is to go to ofcom.org.uk, enter a postcode, select a provider and then provide coverage feedback—if they can get a signal. That is the irony for many of us who have to drive around rural areas trying to give feedback, hence Vodafone’s parliamentary affairs person very kindly allowing himself to be actively kidnapped to drive around and see the reality.

[Kanishka Narayan]

I confirm to the hon. Member that there is no sense of judgment on the Government Benches on the conduct of her cause.

The Government continue to work with Ofcom to improve the accuracy of reported mobile coverage, building on the launch of its Map Your Mobile tool in June last year. I am glad that hon. Members recognise that that is reflected in the draft statement of strategic priorities for telecoms, spectrum and post, which the Government laid before Parliament yesterday. It will remain a firm priority for the Government, and I will make sure to represent to my noble Friend the Minister for Digital Economy the concerns that have been raised today.

More accurate coverage data also allows us to understand coverage gaps. Addressing these gaps requires investment by the mobile network operators. The Government recognise that the investment climate has been difficult for the mobile sector over recent years. We are committed to working with industry to support its investment in our networks. That is why we are undertaking a mobile market review to understand the factors impacting the sector’s ability to invest, and I know that the recent digital communities APPG report calls for an independent review of the digital connectivity landscape. The mobile market review and the accompanying call for evidence, launched on Tuesday, will enable the Government to consider what we can do to support the sector too. Through the call for evidence, we are looking to gather views on the quality of mobile service and level of coverage required to harness the full benefits of stand-alone 5G, as well as where our ambitions on stand-alone 5G should go further still.

As Members will be aware, as part of our work with industry, the Chancellor and the Secretary of State chaired a roundtable yesterday with CEOs of major UK telecoms firms to discuss investment challenges, as well as agreeing to a telecoms consumer charter, which looks to strengthen transparency to empower consumers, as well as to improve support for those struggling to pay. On the provision of reliable 4G connectivity, I know it is essential to many. At the spending review in 2025, the Government committed to continuing to deliver 4G coverage in areas with little or no coverage. The shared rural network has helped to deliver 4G mobile coverage to 96% of the UK land mass from at least one operator and to 81% from all four. The publicly funded elements of the shared rural network will continue to deliver improved coverage up to January 2027, with over 100 masts already delivering new coverage across the UK.

Where there is no mobile coverage, we are starting to see some positive developments in the satellite direct-to-device market. To the point made by the hon. Member for Caerfyrddin, I also share her enthusiasm and hope for cost reductions as we have greater competition in that market. The UK is taking a pioneering step in enabling direct-to-device connectivity, moving ahead of European counterparts to unlock connectivity as well as growth across remote parts of the UK. Those developments have the potential to increase the resilience of our services and provide a back-up for crucial ones should territorial networks face disruption.

Having coverage alone is clearly not important enough by itself. As Members have raised very clearly, there needs to be confidence that mobile networks will be available in the most difficult of times and that they are secure against threats. Though the Telecommunications (Security) Act 2021 introduced a world-leading regime for the protection and security of such contexts, I know that there is more work to do. In particular, I appreciate the points made right across the House on the resilience of mobile services to power cuts. We welcome that Ofcom is completing a detailed regulatory review on that question. I will make sure that the points raised today are represented as part of Ofcom’s considerations, and in particular I will be sure to convey the concerns of my hon. Friend the Member for Carlisle around possible ways of ensuring duration of support as backstops. We will ensure that the guidance for public telecommunications providers reflects evolving technologies and emerging threats, taking into account input from industry and expert advice from the National Cyber Security Centre.

Before I finish, I will address specific points raised by Members. To the hon. Member for East Grinstead and Uckfield, I would be happy to make sure that the Minister for Digital Economy meets her as part of her recurring surgeries. To my hon. Friend the Member for Camborne and Redruth, I know that he is a strong cross-Government champion for Cornwall on all matters and I will continue to make sure that we play our part in supporting the strength of his advocacy. To the hon. Member for Caerfyrddin, there are three Home Office masts in her patch and two are already activated as part of the shared rural network. I will be happy to engage with her through correspondence on her particular concerns about those masts, should she wish to raise that. To the hon. Member for Berwickshire, Roxburgh and Selkirk who, with my hon. Friend the Member for Carlisle, raised the point on 2G and 3G switch-off, though the expectation is that operators will provide broadly equivalent levels of coverage after switching off 2G, I have heard his concerns and will make sure that both the Minister and, as a consequence, the regulator are focused on the complete delivery of that aspiration.

Finally, I am conscious that the hon. Member for Berwickshire, Roxburgh and Selkirk also asked about smart meters, as did the hon. Member for East Grinstead and Uckfield. The Data Communications Company is obligated, under the conditions of its licence, to provide smart meter network coverage to at least 99.25% of premises across Great Britain. One solution for those who do not currently have smart meter wider area network coverage, which the DCC and Government have decided to focus on, involves harnessing customers’ broadband connections to also carry out smart metering communications. We are looking at how we can use modified smart meter communications hubs, as well as additional devices, to plug the gap. That is not to say that we will not continue to focus on how we can ensure mobile connectivity plays its part in that context as well.

I am sure you wish for me to come to a prompt conclusion, Madam Deputy Speaker. First and foremost, I thank the hon. Member for North Shropshire, as I do all hon. Members for their contributions. I will continue, with them, to champion mobile connectivity across our rural communities.