Munira Wilson
Main Page: Munira Wilson (Liberal Democrat - Twickenham)Department Debates - View all Munira Wilson's debates with the Department for Business and Trade
(1 day, 14 hours ago)
Westminster HallRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Munira Wilson (Twickenham) (LD)
It is a pleasure to serve under your chairmanship, Ms Furniss. I congratulate the hon. Member for Wyre Forest (Mark Garnier) on securing this debate, and for his record of campaigning on this issue. I also recognise the Federation of Master Builders for its important work in this area. I was proud to be at the launch of its “Licence to Build” report earlier this year.
Like many other hon. Members, I have heard regularly from constituents who have gone through horrendous experiences with rogue builders, and I have seen people in tears in my surgeries after suffering the effects. One couple who came to see me had their home turned into a building site when builders left trenches dug up around their house, having taken £36,000 from them. When the couple were asked to pay double that cost and they refused to do so, the builders disappeared without trace, leaving the work undone and parts of the couple’s home unusable and unsafe. Another constituent’s builder continually demanded further payments for months before abandoning the work unfinished. The mental toll on the victims is hard to explain until we meet some of these people.
These builders, if we can even call them that, are simply allowed to get away with it because there is so little regulation. As we have heard from other hon. Members, rogue builders often close down their companies and re-establish under a different name, which makes it incredibly difficult for trading standards to go after them. Over half of UK homeowners, 55%, have had a bad experience with a builder, so this is not a small or hidden issue—and, as other hon. Members have said, it gives other, excellent builders a poor reputation. It is not fair on the rest of the industry.
Consumers are left with limited options, limited support and limited agency. Our system of redress is overwhelmed, underfunded and extremely complex. The small claims courts, trading standards, the Consumer Rights Act 2015, and the Competition and Markets Authority all have a role to play, but they are all far too weak. When homeowners have spent their savings or borrowed huge sums of money to improve their home, as is their right, they do not have money left over to chase people through the courts. There is no ombudsman, but how could there be when there is no regulation to enforce?
I urge the Minister to take back to her Department the need to be much more ambitious in this area. This problem is not just societal, but economic, given that the public have lost some £14 billion in five years to rogue builders. As the hon. Member for Wyre Forest said, this problem depresses demand because many people are too afraid to do extension or home improvement work. I hope that the Minister will give strong consideration to a licensing scheme that could be administered and regulated by the Building Safety Regulator. If she concludes that that is not feasible, for whatever reason, what other measures are Ministers willing to consider to strengthen the justice system in order to protect consumers and make it much easier for them to get redress from the rogue house builders that cause misery up and down the country?