Water Supplies: East Grinstead

Neil Hudson Excerpts

Monday 12th January 2026 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[Dr Neil Hudson (Epping Forest) (Con)]

May I, from this side of the House, offer my sincere condolences to the Minister and her family for their sad loss?

Thank you, Mr Speaker, for granting the urgent question from my hon. Friend the Member for East Grinstead and Uckfield (Mims Davies). The shortage of water supplies in Sussex and Kent continues to have terrible impacts on local communities. Tens of thousands of homes have been without a water supply, schools and libraries are shut, businesses—in particular, hospitality businesses—have had to close their doors, farmers and horse owners fear not having enough water for their livestock, and some hospital appointments are being moved online. This is simply not good enough from South East Water, especially given its repeated failures, and given that this is the second major incident in a matter of weeks.

I understand the distress, anger and, frankly, exhaustion that many in the local area feel. They need clear communication, rapid action now and reassurance for the future, yet we have heard from my Conservative colleagues in Kent and Sussex repeated accounts of poor communication and logistics from South East Water, including bulk sharing issues with Southern Water. We have been told that constituents have travelled to and queued at vital bottle collection points, only to find that no water has been delivered.

Can the Minister confirm when the thousands of households affected by the shortage can expect their service to be restored to normal, and can she provide guidance on what is being done to ensure that homes can access adequate supplies, particularly vulnerable households in more isolated areas, where travelling to bottle collection points is not feasible? When will schools reopen, and what is being done to ensure that GP surgeries and hospitals can deliver their appointments and care? What measures have been put in place so that farmers and horse owners have enough water for their animals? Finally, given the Cunliffe review’s focus on ensuring water supply, can the Government confirm what they will take forward from that review to address this as a structural issue, to ensure supply and consumer confidence for the long term?

[Emma Hardy]

I thank the hon. Gentleman for his kind comments regarding my father.

We have doubled the amount of compensation available. That has had a huge impact, particularly in Tunbridge Wells, where for the first time people will be compensated for being on a boil notice. We are looking at tightening resilience standards. As I mentioned earlier, it is about moving from the system that we have at the moment, which is “fix on failure”, to proactive maintenance. Part of the reason for this problem—aside from the short-term impacts of freeze and thaw—is that there is not enough long-term resilience in the system. There are too many points at which it can easily fail.

The hon. Member for East Grinstead and Uckfield (Mims Davies) said that we need to make sure that we have bottled water in villages in more rural areas, and I have raised that directly with the company. As the shadow Minister rightly pointed out, it is difficult for some people to get to the bottled water stations, so we want to make sure that we have them in the right places. I have told South East Water that I expect it to communicate regularly with its Members of Parliament to make sure that the stations are in the right places and that it is sharing intelligence about that. I completely agree with him on communication: there has not been enough use of social media and the website has been too slow to update. There should be much more and much clearer communication going to Members of Parliament.

On when we expect the situation to return to normal, I sent the latest sitrep to all the MPs affected and I will continue to do that. We are having another strategic group meeting with everybody tomorrow to see where the situation is in the next 24 hours. I do not expect all this to be resolved in the next 24 hours, which is why I am holding another meeting tomorrow. South East Water should phone each individual Member of Parliament impacted and update them on what is happening.

Finally, livestock were mentioned by a number of colleagues on yesterday’s call. South East Water is supporting 11 farms with bottled water, and it has made some deliveries of alternative water to farms across the region, but the hon. Gentleman is right to mention that this is having a huge impact on the welfare of animals, so the water company needs to take it seriously. I hope that, following this urgent question, it intends to do so.