Asked by: Nick Timothy (Conservative - West Suffolk)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the average percentage of scheduled train miles operated was for each railway franchise in each of the last ten years.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
Statistics on the number of train services run are published by the ORR - https://dataportal.orr.gov.uk/statistics/performance/passenger-rail-performance/. Table 3123 – ‘Trains planned and cancellations by operator and cause’ shows the average percentage of scheduled trains that did not run.
Asked by: Nick Timothy (Conservative - West Suffolk)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what data her Department holds on the number of passenger complaints for each railway franchise in each of the last 10 years.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
Information on the number of passenger complaints for each railway franchise can be found online at: https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/table-4100-complaints-closed-by-operator/ .
Note that this table provides information based on the number of passenger complaints closed by each operator. The time series for this data set begins in the financial year April 2016 to March 2017.