That this House has considered the content of debt collection letters.
It is a pleasure to serve under your chairmanship, Sir Graham. I have been working with the charity the Money and Mental Health Policy Institute. I sit on its advisory board, along with hon. Members …..." Norman Lamb - View Speech
"The hon. Gentleman goes to the heart of what I am proposing. I will expand on the point he made.
Debt collection letters, like the ones received by Paul and Jerome, often include complex text, which is capitalised and put in bold. The language can be intimidating to someone experiencing …..." Norman Lamb - View Speech
"The hon. Lady is absolutely right. The guidance we had from organisations before the debate makes the point that the letters are often lengthy. People in a state of anxiety and distress will give up reading something complex before they reach the helpful advice, which might be right at the …..." Norman Lamb - View Speech
"I appreciate the Minister’s constructive response. As an ex-lawyer, I think it is perfectly possible to address the real mischief here by adapting the letter using more constructive and up-to-date wording without undermining the broader objectives of the 1974 Act...." Norman Lamb - View Speech
"I congratulate the hon. Member for Lanark and Hamilton East (Angela Crawley) on asking this important question. Along with effective dispute resolution, a properly functioning banking and financial services sector that commands the trust of the British people relies on brave individuals who are prepared to blow the whistle on …..." Norman Lamb - View Speech
"I rise to make a statement on our report on the impact of social media and screen use on young people’s health. Before I cover our key findings, I want to pay tribute to Ian Russell, the father of Molly Russell, who tragically took her own life. The decision of …..." Norman Lamb - View Speech
"Molly Russell’s father, Ian Russell, spoke out after we completed our report, and what he said about the experience of his daughter is central to our recommendations. There must be much greater transparency, as well as mechanisms to ensure that the very harmful materials that Molly saw on Instagram do …..." Norman Lamb - View Speech
"I thank the hon. Gentleman for his kind remarks, which I entirely share as I enjoy working on the Committee with him. He is right to highlight the need for guidance and advice from the parents’ perspective, which is why I welcome the chief medical officer’s report today. One thing …..." Norman Lamb - View Speech
"I think that is a brilliant idea. I completely support the right hon. Gentleman’s suggestion and would be happy to work with him to ensure that it happens. The opportunity for us across Committees to challenge and question Ministers and ensure effective action is a valuable one...." Norman Lamb - View Speech