Inclusive Transport Strategy

Nusrat Ghani Excerpts

Thursday 25th October 2018 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I beg to move,

That this House has considered the inclusive transport strategy.

I am delighted to have the opportunity to introduce this important debate today on an issue that will affect us all at some point in our lives. As I am sure right hon. and hon. Members will know, about one in five people in the UK are disabled. We also have an ageing society, and, as people get older, they are more likely to experience a wide range of conditions such as mobility impairments, memory loss, or visual or hearing impairments. As a society, we are also increasingly recognising that not all disabilities are visible and that mental health conditions and cognitive impairments, as well as hearing loss and memory loss, can have just as profound an impact on people as physical disabilities.

Regardless of the nature of a person’s disability, they should have the same access to transport and opportunity to travel as everyone else—access to services that most of us take for granted day in, day out. Accessible transport helps to reduce social isolation and loneliness, as well as to create opportunities for disabled people to play a more active role in society. Disabled people are more than twice as likely to be unemployed as non-disabled people, and the Government have a manifesto commitment to get 1 million more disabled people into work by 2027. Disabled people might face many barriers to finding employment, but the ability simply to travel should not be one. Against this backdrop, I am proud to have been the Minister responsible for publishing the Government’s inclusive transport strategy in July. I thank the Department for Transport’s accessibility team for all their hard work; the sector, which we have worked with; and the disability groups, including the Disabled Persons Transport Advisory Committee, that helped and advised us.

The inclusive transport strategy followed an earlier consultation on a draft accessibility action plan that received over 1,000 responses. I thank the Lord Commissioner of Her Majesty’s Treasury, my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard)—I hope that I pronounced his constituency correctly—for the substantial work that he undertook while he was responsible for the accessibility action plan in the Department for Transport. The accessibility action plan was an extensive engagement programme and represented a number of disability groups, whose voices were taken on board.

Let me remind the House briefly of the main elements of the inclusive transport strategy. First, the word “inclusive” is important, as it signals that we are adopting a holistic approach, rather than simply focusing on the physical accessibility of our infrastructure. This is about much more than simply ensuring that stations have step-free access. It is about designing and implementing all our policies and operations in such a way that they genuinely work for everyone. That is what we mean by inclusive.

The strategy starts off by setting a vision, which is that the Government want disabled people to have the same access to transport as everyone else and to be able to travel confidently, easily and without extra cost. Its overall goal is to create a transport system that offers equal access for disabled people by 2030. We chose that date because it links to the UN sustainable development goals for that year, particularly the goal to provide access to safe, affordable, accessible and sustainable transport systems for all. We also took account of the fact that, with the best will in the world, although there is much that we can do quickly—and we will work at a pace—some of the ambitious changes that we want to make will just take time. Some of our infrastructure, for example, was built at a time when accessibility was not taken as seriously as it is today; in fact, it was not considered at all. I am thinking particularly of many of our smaller railway stations, including those in my own constituency, which do not have step-free access. Matters requiring new legislation will also inevitably take time.

Having set the vision and overall goal, the strategy then sets out a larger number of measures under five main themes, which I will briefly summarise. First, it says that we will do more to promote passenger rights and ensure that existing legislation is better enforced. That matters because one very strong message that emerged from the consultation was that, although lots of legislation is already in force, not everyone is always aware of it and it certainly is not always enforced. For example, I am sure that hon. Members have heard many stories of blind people being charged extra for taking guide dogs in taxis or of taxi drivers not stopping to pick them up at all. That sort of behaviour is unacceptable. It is also illegal, but that is not widely enough understood and it is not consistently enforced. That is why we will be launching a public awareness campaign next year, working with a wide range of disability partners to raise awareness of disabled passengers’ rights when using the transport system.

The second theme of this strategy is the need for better staff training. We are talking about not just frontline staff such as bus drivers, railway station staff and so on, but also back office staff and managers. Training has to be top down as well as bottom up. This is important because the attitudes of staff can make a huge difference to the journey experiences of disabled people. This can be what makes or breaks a journey and builds or damages the confidence of a disabled passenger.

I am committed to improving staff awareness across the transport sector. Next year, we will publish guidance to improve bus driver awareness training on disability issues. We will also develop a monitoring and enforcement framework for this training, which will include identifying a body to ensure compliance across the bus sector. In the rail sector, bidders in future franchise competitions will be required to commit to providing enhanced disability training for staff, covering a range of impairments, including less visible disabilities. We will also require bidders to commit to involving disabled people in the design and delivery of that training. Involving disabled people directly in the provision of training is essential. It will help to ensure that transport staff fully understand the diversity of disability and the importance of providing good customer service, also enabling them to take some responsibility for the passenger not just on their part of the railway or the station, but for the onward journey.

The strategy’s third theme is a need for better information. Having the right information in an accessible format is an essential part of making it easier for people to travel. Of course, this benefits not just disabled people, but everyone else. By accessible information, I mean everything from providing audiovisual information on buses to including clear and simple signage in places such as railway stations that works for people with difficulties with communication, understanding or memory. Audiovisual information on buses is another tool that can make all the difference to someone’s experience of a journey. The Department is taking forward the necessary legislation to ensure that this is rolled out across all bus services. We are providing £2 million of funding to help speed this up and make it more affordable, particularly for small companies.

Accessible information is not only about audiovisual information. Improvements to real-time information can also make a difference to someone’s confidence to travel. Real-time information can alert people to changes on their journey or enable them to update their assistance requirements. That is why, as part of the strategy, we are supporting the Rail Delivery Group as it trials a new Passenger Assist application. This application will, for the first time, enable disabled passengers to book and change their assistance requirements digitally and receive updates on their journey in real time. I am challenging the Rail Delivery Group to present a mobile system—preferably an app—that will reduce the amount of time it takes to pre-book a journey, making it as easy as possible for disabled people.

[Lilian Greenwood (Nottingham South) (Lab)]

Anything that improves the quality of disabled people’s experience of passenger assistance is very valuable, but should not the goal be to turn up and go—for someone with a disability to be able to use public transport in just the same way as you or I, without having to make a pre-planned journey? They should simply be able to use the facilities because they are accessible to everyone.

[Ms Ghani]

I absolutely agree with the hon. Lady, who is an expert in this area, as she chairs the Select Committee on Transport. The goal is that every passenger, regardless of their disability, can turn up and go—just as abled-bodied people can—but we have to accept that, in some circumstances, some bookings might need to happen in advance, especially when the journeys involve a variety of transport such as buses, taxis and other sorts of mobility. We hope that Passenger Assist can enable those journeys to be dealt with from start to finish, but of course the aim is for people to be able to turn up and go. More readily available information will benefit us all, including those with disabilities and those requiring physical assistance. We also want to ensure that we are covering other less visible disabilities such as autism and hearing loss.

The fourth theme in the strategy is about ensuring that our infrastructure is genuinely accessible to all. By infrastructure, I mean not only the public realm—stations, bus stations or streets—but also our trains, buses, taxis, boats and planes. The strategy included some significant new commitments under this theme. First, it confirmed that the Government would provide up to £300 million of funding over the period to 2024 to improve the accessibility of our rail network under the Access for All programme. This is an area of considerable interest for many hon. Members, and it was the subject of a Westminster Hall debate earlier this month. I have also written to all hon. Members to explain how the funding works and what needs to be done if they would like a station to be included in the programme.

Secondly, the strategy included the announcement that the Government would ask local authorities to pause any shared-space schemes that they are considering. I thank my right hon. Friend the Member for Basingstoke (Mrs Miller) for the work that she and the Women and Equalities Committee, which she chairs, have done to review disability and the built environment, particularly for its recommendation with regard to shared-space schemes. The Committee’s recommendations and the feedback provided by many stakeholder groups informed our decision.

[Marsha De Cordova (Battersea) (Lab)]

The Minister has touched on the really important issue of shared spaces. I am pleased to see that the strategy calls for a halt to any further new shared-space developments, but there is a problem with existing shared spaces. Can she confirm whether there will be funding for local authorities to make those shared spaces accessible and not no-go areas for blind and partially sighted people?

[Ms Ghani]

This is a very important issue on which I gave evidence to the Committee just a few weeks ago. People’s interpretations of shared spaces are varied. There is no agreement, even within the community that lobbies for people with visual health problems, on what the minimum size of a pavement should be. That is why we will undertake a consultation with Transport Scotland to get some data on what works and what definitely does not work so that we can update our guidance by the end of next year.

[Victoria Prentis (Banbury) (Con)]

We, too, have a problem with shared spaces, particularly outside a local primary school. Will the Minister ensure that the needs not only of people with disabilities but of smaller and older people in our communities are included in the consultation so that all voices can be heard? Many of us are very worried about these shared-space ideas.

[Ms Ghani]

That is an incredibly valuable point. When talking about shared spaces, we may think about those who are using wheelchairs or those with visual health problems, but not about mums or parents with buggies, let alone older people. That is why the interpretation of shared spaces is so varied. There is some valid concern that when shared spaces are imposed in their totality, when there is absolutely no infrastructure in place, the situation can become incredibly complicated. We all have anecdotal evidence of where it is or is not working, but we absolutely need to collect the data so that we can ensure that the guidance is the best that it can be.

As I mentioned, we will work with Transport Scotland to take on board all the feedback. We are working with our stakeholder groups to make sure that we have a much more informed decision on shared spaces, particularly with regard to controlled crossings and kerbs, and dealing with people with a variety of disabilities. It is only right that towns should be designed in a way that works for all, and the Government are determined to work with local authorities to ensure that this happens.

I have written a letter jointly with my hon. Friend the Minister for Housing to clarify the approach that should be taken to shared-space schemes. The letter makes it clear that the pause applies to schemes with relatively large amounts of pedestrian and vehicular movement such as high streets and town centres, but does not apply to streets within new residential areas or the redesign of existing residential streets with very low levels of traffic. Whether to improve individual schemes is a matter for local authorities, which need to ensure that they are compliant with their duties under the Equality Act 2010, but we hope that common sense will prevail before the updated guidance is issued.

The strategy includes a commitment that the Department will provide £2 million of funding to enable more Changing Places toilet facilities to be installed at our motorway service areas. Having access to these facilities can be genuinely life-changing for some families and allow them to make journeys that would otherwise have been impossible. We will shortly announce further details on how we intend to allocate this funding, and we will be working in partnership with Muscular Dystrophy UK. This should allow the majority of motorway service stations across the country to have Changing Places toilets by the early 2020s, compared with fewer than a fifth today.

The Department announced shortly after the publication of the strategy that it would extend the eligibility criteria for the blue badge scheme. The new criteria will extend eligibility to people who cannot undertake a journey without a risk of serious harm to their health or safety, or that of any other person such as young children with autism who cannot undertake a journey without it causing them very considerable psychological distress, or who have very considerable difficulty when walking. This is another step forward in ensuring that people with less visible disabilities get the support that they need to live independently. It was widely welcomed, including by the National Autistic Society, which said that it was

“thrilled that the Department had listened to the concerns of autistic people and their families”

and that the announcement would

“make a massive difference to the lives of many of the 600,000 autistic people in England, and their families.”

The fifth and final theme in the strategy is the importance of making sure that our future transport systems work for everyone. Transport is changing, and the technologies and services we are using are also changing rapidly. Many of these changes will offer wonderful opportunities for disabled and older people. Autonomous vehicles, for example, could mean that those who would not otherwise be able to drive, including perhaps those with visual impairment, could do so for the first time.

[Eddie Hughes (Walsall North) (Con)]

In Birmingham, people are very excited about the 2022 Commonwealth games, and the Government recently announced £170 million to improve transport there. Does the Minister anticipate that that will ensure that the games are completely accessible to people of all abilities?

[Ms Ghani]

That is a very valid point. I assume that when my hon. Friend mentions the games being accessible to people of all abilities, he does not mean the contenders but the people who are going along to visit the great city of Birmingham. That should be the ambition—absolutely. Our desire is to make sure that our services are fully accessible, and any new funding recognises that as well. New technologies should be designed, from the outset, in such a way that disabled and older people can use them.

The strategy includes a commitment that the Government will publish a monitoring and evaluation framework explaining how we will measure the impact that it is having. That is really important. It is essential that we track the progress that is being made towards our goal of creating a transport system that offers equal access for disabled people. The Department will publish the detailed monitoring and evaluation framework in early 2019.

The strategy also includes a commitment that the Department will report regularly to Parliament on the delivery of commitments set out in it. This will allow hon. Members to hold us properly to account. Finally, it includes a commitment to create a new stakeholder advisory group to allow organisations representing disabled people to have more of an opportunity to shape the Department’s policies in the future. The announcements we have made in the strategy show that we have been listening to disabled people, and I am determined to ensure that we continue to do so as we deliver it.

The inclusive transport strategy marks a significant step forward in ensuring that our transport systems are genuinely accessible to all our users. This is a key part of making a society that works for us all. The strategy is ambitious, as it should be, and comprehensive, as it should be, and it sets out a clear direction of travel. The House will have an important role to play in holding the Government to account on the delivery of the strategy. I commend the inclusive transport strategy to the House and look forward to working with hon. Members as the Government deliver it.

--- Later in debate ---

[Liz Twist (Blaydon) (Lab)]

On 6 June I had the opportunity through an Adjournment debate to raise the issues brought to me by my constituents Margaret Ambaras and Laurel Holleran, who are blind and partially sighted. They and their colleagues took me on a blindfolded walk which allowed me to experience the difficulties they have to face. In that debate I highlighted to the Minister, who is also responding to this debate, a number of issues that they raised with me, some of which have again been referred to today. Those issues are pavement parking and shared spaces and issues to do with taxis, accessible information on buses and safety in travelling.

In that debate, I was able to explain the problems they were having and asked the Minister some specific questions about pavement parking and guidance on shared spaces. I am very disappointed therefore that pavement parking gets barely a mention in the inclusive transport strategy and action on it is again put on hold.

[Ms Ghani]

indicated dissent.

[Liz Twist]

The Minister shakes her head, and I will be glad to hear her comments on that. Action on pavement parking is still being considered as it has been for some time. What was highlighted in that earlier debate was a need for a policy not just in London, but across the whole of the UK, to allow for pavement parking to be banned and to be the exception rather than the rule. My constituents Laurel and Margaret, along with Guide Dogs and other organisations, will be very disappointed that that issue has not been tackled, because it is very important for them. It really affects their ability to get around and to make the whole journey by walking from, for example, where they live to the railway station, the bus stop or other locations. It is really sad that we have missed this opportunity to do something very immediate to resolve that problem. As the Minister will recall, local authorities are keen to have guidance on this issue so that they can tackle it.

The issue of shared spaces is considered in the inclusive transport strategy, and it is good that the Government have put a pause on them, but as others have said, there is no clear guidance for local authorities on retrofitting shared spaces to ensure that they are safer for people with disabilities of all kinds, particularly those who are blind or partially sighted. It will be interesting to hear from the Minister exactly what is going to happen now. What are we going to do? Are we going to ban shared spaces, as many people with these problems would like to see, or will there be guidance on exactly how to make the existing ones safer? Looking to the future, how are we going to ensure that people with disabilities are able to cope with them? I look forward to hearing the Minister’s comments on that.

In the debate, I also asked the Minister whether the Department would issue statutory guidance to licensing authorities on disability awareness training. It is clear from my constituents’ experiences that such guidance has not always been available. I note that there is a reference in the strategy to providing such guidance, and that a working party is looking at the issue, but as I understand it, the Government have not responded to the working group’s report on this aspect. That is disappointing as well, and I wonder whether the Minister could update us on when we are likely to get a response on that issue.

I also asked the Minister about accessible information on buses. This is already provided in some places, but as others have said, it is sometimes switched off and it sometimes just does not work. That is something that really needs to be tackled, but I note from the report that it has been deferred to the end of the year for further guidance to be issued. Will she also comment on that?

The Minister was kind enough to write to me after the debate about the issue of guards on trains. This has already been referred to many times this afternoon, because many people with disabilities are really concerned that there will no longer be guards on trains. They have relied on those guards to help them in the past, and their presence is a key part of ensuring that people with disabilities feel safe on trains. The Government have to reconsider their position on this, because it is so important to so many people. Again, this is a missed chance.

I know that the Minister understands the importance of some of these issues because, as she said in my Adjournment debate, she herself has had experience of them within her family. However, I am really sorry to see that pavement parking has been sidelined. Other issues that have been mentioned today include the importance of bus services to people with disabilities. My constituents Margaret and Laurel have told me about the importance of bus services to them, so it is really disappointing to see the number of bus services being reduced nationally. We are seeing bus services disappearing in my own area, where funds are stretched, and I know that that is happening across the country.

Another issue that we talked about in that debate was accessibility on trains. As other Members have said, this is not just about step-free access in stations; it is also about being able to get on a train. In my case, when I get the train in Newcastle, I have a struggle to get on it because there is a huge gap. What steps are being taken to ensure that there is funding to make our stations and our trains properly accessible?

At this point, I should refer to my constituent Catherine Nichols, a young woman with a number of disabilities, some of which are visual and some of which relate to her mobility. Catherine never ceases to remind me of how important it is that people like her and those with other disabilities are able to get on a train and that trains are suitable for them to use safely. We need to pick up on such issues, but it seems that money will be a real restriction on any improvements, but I want accessibility to be improved, so money is necessary, and other Members have asked the Minister to raise that with the Chancellor.

We cannot ignore the issue of pavement parking, as raised by Guide Dogs and my constituents, any further. The matter has been put off and put off, but it needs resolving because it is hampering people’s ability to get where they need to be and to use accessible transport. The issue needs to come to the top of the pile and be addressed as a matter of urgency.

--- Later in debate ---

[Ms Ghani]

With the leave of the House, I wish to thank the House for the opportunity to discuss this important inclusive transport strategy. The debate has been good natured, and both sides of the House clearly agree that the strategy is a positive and ambitious programme, but of course there is always more to do to help disabled people and older passengers to access our transport system.

I am pleased to note that this might be the first time an Opposition Front-Bench spokesperson has welcomed the Government’s work, and I look forward to working with Members on both sides of the House to deliver the inclusive transport strategy. We have also heard some powerful stories about how passengers have been undermined, have lost their confidence or have been made to feel incredibly small when all they were trying to do was undertake a journey. That is just not acceptable, and we hope the inclusive transport strategy will address that in some part, especially in addressing the level of training that has to be undertaken by so many people involved in our transport network.

Transport is an essential part of our society, especially through its ability to help us to access work and school, and to stay in contact with friends and family. Through those connections, transport reduces feelings of social isolation, anxiety and loneliness. Transport should be easily accessible, and it is essential to helping to build a stronger and fairer society and a stronger economy. I hope Members will agree that the inclusive transport strategy is bold and shows not only my commitment but the commitment of the Department for Transport to building a more inclusive transport system—a transport system that provides good customer service, that gives disabled people the confidence to use it and that provides information in a range of formats to support journey planning and unexpected changes along the route.

I now wish to discuss some of the valid contributions made by Members from across the House. First, let me deal with the points raised by the hon. Member for Nottingham South (Lilian Greenwood), because she asked so many questions. It would be near impossible for me to answer all of them, so I hope she will allow me also to respond in writing. She made a request for further clarity on what the Government will be doing on wheelchair spaces. In my time at the Department, I have always been clear that a wheelchair access space is for wheelchairs, but I accept that further training is required for some people to empower them to ensure that they can deliver that advice and guidance when they undertake their day-to-day job.

An expert stakeholder group was established and has advised Ministers on a combination of amendments to legislation and guidance and in March we accepted those recommendations. We will also bring measures forward by the end of the year. Fundamentally, this involves much better training and understanding, in order to enable people to apply common sense.

The issue of community transport was raised, including by my hon. Friend the Member for Banbury (Victoria Prentis). I agree that community transport is vital, especially in the most rural constituencies; we have fantastic volunteers doing phenomenal work, be it with younger or older people, across the spread of community transport provision up and down the country. A consultation has indeed taken place and we are aiming to publish our response as soon as we can—I hope it will be in the next couple of months. It is vital to remember that clear guidance has been given by the Department to ensure that local authorities are not stopping taking contracts, and I am having as many conversations as I can to ensure that. Community transport is incredibly valuable and we need to make sure that any guidance we give lands appropriately; sometimes we may not fully calculate the language we use, but our motivations are to ensure that local community transport groups can continue to provide a service for the communities they wish to serve.

The hon. Members for Nottingham South and for York Central (Rachael Maskell) raised an important point about joined-up travelling, because people can set off on a journey only to find that things do not work out. They want to be able to ensure that their next mode of transport is available. Through the inclusive transport strategy, we are going to set up a transport leaders scheme that enables all the modes of transport to communicate with each other. One of my ambitions is for passengers to be fully up to date. Any piece of equipment, app or whatever this becomes has to be linked up. Whatever journey someone is taking and whoever is taking care of them, they should be able to communicate with the next person on that journey and with the person who may or may not be receiving them at the end of that journey. That is the challenge I have set the sector and that is what I am going to be working towards the sector delivering.

The hon. Member for Nottingham South also asked how often we discuss various modes of transport at the inter-ministerial group on disability and society, especially in respect of looking at community transport, and at transport to and from hospital and medical appointments. I assure her that I raise all these issues, including with the planning department that sits on the group, which discusses where bus stops are allocated, whether they are on the wrong side of the road for people who are getting off, whether they are near hospitals and so on. I also talk to the Department of Health and Social Care to ensure that it fully understands how these services should be procured, taking into account the needs of passengers at all times.

The hon. Lady also asked for statistics on Access for All. We have allocated £300 million and we hope that we can do as much work as we can, as swiftly as we can. Figures to the end of 2017 suggest that more than £85 million has already been spent on Access for All projects, and we have £300 million in place now. All those projects that were deferred previously will now be assessed for the new Access for All funding.

The hon. Lady also referred to pavement parking, as did my hon. Friend the Member for Banbury—[Interruption.] Forgive me, it was the hon. Member for Blaydon (Liz Twist). The issue has been tackled by the Department, and one of our Ministers is gathering evidence on the effectiveness of the current pavement parking laws. We are considering changes to the law and listening carefully to concerns raised by campaigners. There is a commitment to ensuring that we can put out the review by the end of the year. In all the decisions that we make, we have to make sure that we reflect everyone’s concerns and do not make fast decisions that might cause adverse reactions in local communities.

An important and valid point was made about parking meters that require people to use their phones, so I shall take that away and ensure that we pick up on it. We will see what we can do with the Disabled Persons Transport Advisory Committee and other disability groups that we work with, and ask whether people not having an app, or being unable to use an app or to do whatever they need to do, is causing an issue with parking. We must make sure that parking is accessible for everybody, so I am grateful that that point was made and will make sure that it is tackled.

Let me respond to some of the issues raised by the hon. Member for Inverdale—

[Ronnie Cowan]

Inverclyde.

[Ms Ghani]

I am awful at reading and writing, aren’t I?

We have assigned £2 million to public awareness campaigns and we will ensure that we can tackle not only the sector that has to deliver the service, but the public. It is not right that we hear stories of people’s inappropriate behaviour, or of individuals—whether they are bus or train drivers—who are employed to deliver a service but just make really poor decisions. I hope that the inclusive transport strategy can deliver confidence among people who are disabled so that they can undertake journeys and are not deterred by one bad journey. We do not want to put anybody off, so I am really pleased that the debate was not negative at all and was about making sure that people can feel positive about leaving their home and undertaking journeys.

My hon. Friend the Member for Banbury started her speech by saying that lavatories and lifts are not celebrated enough. I am keen to hear how she will continue to celebrate them throughout her tenure as a Member of Parliament. She spoke about the wonderful community transport work that is being done in Wendlebury and the bus routes in her constituency. As I said, we will undertake a review of pavement parking. She spoke about the importance of the blue badge scheme going beyond what we accept as disabilities in the traditional sense and accepting lots of other disabilities, as well as about the importance of Changing Places facilities. Such facilities are something that we do not come across until we need them or become a carer for someone who does, but they are vital. We hope to have facilities in place in most service stations in the country. My ambition is for them to be in place in all service stations, but unfortunately ministerial ambitions and budgets have to sit side by side. With that programme of work, it is important that the decisions are not made within the Department; we are working with Muscular Dystrophy UK to make sure that the right decisions are made.

I cannot let the debate end without talking about our passion for buses and for doing what we can to make sure that bus patronage goes up. There are variations up and down the country. There are fantastic places, from Liverpool to Brighton, where bus patronage is up. That is mostly down to the services provided, with up-to-date information and journey times that are sort of guaranteed. People are able to use technology on buses, and there are concessionary fares or cheaper fares for younger people. It is really about understanding the customer base. We have around £1 billion for local authorities to support concessionary fares, whether for disabled people or older pass holders. I am always campaigning for more funding for buses. It is vital that we have one place, one direction and one strategy, so I am keen to work with my Department to put together an investment strategy that focuses on bus services today and tomorrow.

Hon. Members’ references to taxis and private hire vehicles ranged from the illegal behaviour of not allowing guide dogs into cabs to the question of how we raise standards. Reference was also made to the task and finish group, which did indeed produce its recommendations in the summer. I am in the process of putting together the Government’s response, but Members can rest assured that issues relating to what is already illegal are fully understood and that standards throughout the country will be good and not varied, as they are currently. There is not too long to wait for that.

Some comments were made about aviation. We all hear dreadful stories of wheelchairs being broken or not arriving on time, and of passengers not being dealt with. The Department has been working hard with not only the aviation sector, but the disability groups that we work with, take evidence from and consult. An aviation strategy consultation will be produced by the end of 2018.

Cracked pavements were also mentioned. I am surprised that my constituency was not mentioned, because this matter comes up quite a bit, even in Wealden. The Department has a substantial amount of funding for highways maintenance. I believe that an investment of £3.8 billion between 2016-17 and 2020-21 will address the matter, but the point is absolutely valid.

We heard that bus drivers were turning off audio-visual information. We are investing £2 million to make sure that that information is available, especially among smaller bus companies, because it is absolutely key for all people who use buses, not only those who are disabled. It makes no sense whatsoever to turn off that information. Once again, training is absolutely key in this area.

A number of comments were made about driver-operated-only and driver-controlled-only trains and levels of staffing. First, we must be aware that where those issues have been raised, such as on the Southern lines, there has been an increase in staff, not a reduction. We must also understand that driver-operated-only and driver-controlled-only trains have been operating for a substantial amount of time. It is not always about having more people available; it is also about having the right people with the right training. It does not help if more people are available but they do not do the right thing by supporting passengers who have concerns about disability and accessibility. As this matter is often raised, it is important that people know that the motivation behind the inclusive transport strategy is to ensure that disabled passengers have a good-quality service. That is the primary goal of the strategy. Opposition Front Benchers need to decide whether to prioritise passenger experience, or whatever a union wishes to push. We need to establish whether we look at training across the rail network, including for drivers, or support union practices that may or may not get in the way of providing a better service for passengers. I believe that we need to focus on passengers, instead of on what the unions might be arguing for at any one point.

The inclusive transport strategy has not only a very ambitious plan, which will obviously continue to be in place, but a substantial amount of money behind it. We have £300 million for Access for All, which is about not just steps, but anything that a train operating company, in conjunction with the local community and the local authority, believes needs to be amended at a station or on a platform to make it more accessible. There is also £2 million of new funding for the Changing Places scheme, as well as £2 million for audio-visual information for smaller bus operators, which is backed up with training so that drivers do not switch it off when it is meant to be working. A substantial amount is also available for awareness.

I have set out what is happening today but, if I may, I will take a moment to talk about the future. Throughout the Government’s industrial strategy and in all our major transport infrastructure projects, technology is absolutely key. We want to make sure that transport is at the front of absorbing any new technology that will enable us to provide the most efficient service possible. New developments such as autonomous vehicles and mobility as a service offer benefits to our economy and have a great potential to improve the options available to disabled people. It is important that we are always abreast of new products and services to ensure that we design the most inclusive transport system.

We also have in place the future of mobility call for evidence, which is focusing on technology’s potential to help people to access and use transport. It is essential, as has been noted, that the designs developed are within the reach of all people, regardless of their disability. There is no point our running ahead and using technology from which people already feel excluded.

I thank the House for this opportunity to consider the important issues highlighted by the inclusive transport strategy. I hope that right hon. and hon. Members have been persuaded of not only my commitment, but the commitment of the Department, to improving accessibility for everyone on our transport network. I hope that that will not only make people’s journeys easier but, fundamentally, increase their confidence to go about their lives in the same way as the rest of us.

Question put and agreed to.

Resolved,

That this House has considered the inclusive transport strategy.