Air Passengers With Dementia

Oliver Colvile Excerpts

Tuesday 14th June 2016 Commons Chamber

[Oliver Colvile (Plymouth, Sutton and Devonport) (Con)]

Thank you, Mr Deputy Speaker, for giving me the opportunity to discuss the important provisions for air passengers with dementia. The last time I was fortunate enough to have an Adjournment debate in this House was last November, when I launched my campaign to save the humble hedgehog. Members may be interested to know that 37,000 people have now signed that petition and we have until August to get the figure up to 100,000. I am hopeful, and I would be grateful if anyone who thinks that a debate on that issue would be useful would sign the petition. I hope that this evening we will be able to make the same amount of excellent progress on dealing with dementia as we have on saving Mrs. Tiggy-Winkle.

Let me give hon. Members the background on dementia. The word “dementia” is scary to many people, conjuring up all sorts of frightening thoughts and visions. Everyone knows someone who has been affected by dementia. Indeed, the hon. Member for Bolsover (Mr Skinner) recently said that one of his greatest fears was to end up suffering from it. The Alzheimer’s Society states that the term “dementia”

“describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language”.

A person with dementia will have severe cognitive symptoms, including: day-to-day memory loss; difficulties concentrating, planning or organising; difficulties conversing; problems judging distances; losing track of their orientation; and changes in their mood. It is a progressive illness, and gradually those symptoms will become more severe. It was predicted in 2015 that about 850,000 people in the UK were suffering from dementia. One in 14 people over the age of 65 suffers from the illness, but it is not just over-65s who suffer from it; people can also get it when they are in their 40s.

While scientists around the world, and especially in the UK, investigate how to combat this condition, excellent work has been taking place to help those with the illness to live lives that are as unrestricted as possible. That is where this evening’s Adjournment debate topic comes in. Inspirational work has been taking place to help people with dementia who travel by air. I wish to pay a special tribute to Ian Sherriff from Plymouth University for all his hard work, and not only on this angle of the dementia debate—I am also thinking of his wider work on helping those suffering with this illness. Ian is the chairman of the air transport group, which was set up by the Prime Minister with a remit to gain a better understanding about people who have dementia and travel by air. As one can imagine, this situation can be quite difficult. If one has an elderly parent or an elderly relative who needs to take an aircraft somewhere, they need to be looked after, and we need to make sure that that happens. The air transport group comprises experts, representatives from airlines, cabin crew members, airports, the Alzheimer's Society, Plymouth, Exeter and Bournemouth Universities and security experts. It is a truly diverse, cross-section of people who have first-hand experience of dealing with those who suffer from dementia. The group will send an interim report to the Prime Minister’s dementia-friendly communities challenge group before the end of this year. I know that the Minister of State, Department for Transport, my hon. Friend the Member for Scarborough and Whitby (Mr Goodwill) is well aware of the excellent work that the air transport group has been doing, having met its members and myself in his Department towards the end of last year, and indeed on several other occasions. We are all incredibly grateful for the time that he has put into this and the interest he has taken.

Airports play an important role in helping people with dementia when they travel. Gatwick airport has been revolutionary in the way that it helps passengers with this condition. People who suffer from hidden disabilities, such as dementia, mental health conditions or autism, should be able to live a full life without fear of losing their dignity. That is why I am so pleased with Gatwick airport and the work that it has undertaken to help those living with hidden disabilities. I urge other airports around the country—and indeed internationally—to take a keen interest in this and to deliver some kind of action as well.

[Jim Shannon (Strangford) (DUP)]

I had to rush to get to this debate, so I thank the hon. Gentleman for giving way. My brother was very seriously injured in a motorbike accident and has brain injuries. Last week, my mother went with him to ensure that he got special attention on the plane and at the airport. By the way, there is a legal obligation on airports to look after anyone who is mentally or physically disabled. There are many people out there who do not know that. In bringing this very important debate to the Chamber for consideration, the hon. Gentleman has raised awareness of this whole issue. When the Minister responds, perhaps he will confirm that there is a legal obligation on airports. Legally, the airports have to help these people get their luggage checked in, and we need to ensure that they do that.

[Oliver Colvile]

The hon. Gentleman makes a very strong case. As he knows, I sit on the Northern Ireland Affairs Committee, and this is a discussion that we should have at some stage.

I am told that 80% of workers at Gatwick airport are dementia-friendly. Indeed, I am very keen to become a dementia friend myself, but I have a bit of work to do before that will happen. Ian Sherriff has said that he will help me with that.

Gatwick airport has come up with an option for people travelling with hidden disabilities to have a discreet sign, which demonstrates that they may need additional support as they travel through the airport.

[Henry Smith (Crawley) (Con)]

I apologise for missing the first part of my hon. Friend’s speech. I was caught out by the early end of the Second Reading debate on the Wales Bill. I pay tribute to Gatwick airport in my constituency for its lanyard scheme, which means that those with hidden disabilities and dementia can be better assisted on their travels through the airport. Does he agree that the airport leads the way in these enhancements for passengers?

--- Later in debate ---

[Oliver Colvile]

Absolutely. My hon. Friend has got that 100% right. Gatwick has been leading the way, but it will be very interesting to see how many emails and letters I get from other airports around the country and in Northern Ireland after this debate. As he says, the lanyard initiative is incredibly helpful, as it identifies those who are in need of help.

Help could also include: giving passengers more time to prepare at check-ins and security; allowing passengers to remain with their family at all times; giving passengers a more comprehensive briefing on what to expect from their travelling experience; and helping passengers to read a departure board or sign. Those are all about patience, and we must try to ensure that we can deliver that sort of help. These passengers may be low on confidence because of their conditions so these subtle yet highly helpful improvements will help passengers to get through what can be the difficult process of travelling through an airport.

As the House will know, national dementia awareness week was last month and the Alzheimer’s Society was on hand at the airport to discuss dementia with travellers and carers. That kind of education should be rolled out across the country. Today, I am calling on other airports across the UK to implement such a strategy of engagement with travellers.

I hope that my hon. Friend the Minister does not mind me speaking about this, but it is my sincere hope that should Plymouth City airport be reopened—I know that his Department is currently studying the viability of such a project—it will become the first regional dementia-friendly airport. I hope that he does not mind me taking this opportunity to press him on that.

I am delighted to report that there are airlines that are taking the issue of flying with dementia very seriously. Indeed the provision for passengers suffering with dementia are covered by both long and short-haul airlines, such as Virgin Atlantic and easyJet. I am acutely aware that easyJet is based in Crawley, in the constituency of my hon. Friend.

[Henry Smith]

I should like to pay tribute to easyJet, whose largest hub is at Gatwick airport, and to Virgin Atlantic, which is headquartered in my constituency. I am fortunate to have such responsible airline companies operating from my constituency.

[Oliver Colvile]

Flying can be an extremely stressful and uncomfortable experience, both for passengers who suffer from hidden disabilities and for their carers. I pay tribute to carers, as they have an awful lot of work to do to try to make sure that their patients—if that is the right word—are looked after and do not become flustered and so on.

As I mentioned, the lanyard initiative began about a month ago, so I have not seen any data showing the impact of the scheme, but I believe that it will be highly beneficial for travellers. Airports and airlines that show some understanding of the problem will do very much better, and they may want to put a sticker on their products saying that they operate a dementia-friendly service.

Moving forward, my hon. Friend the Minister may want to work with his international counterparts to formulate a globally recognised card or symbol that could be carried around in a passport to subtly tell airport staff and cabin crew that the traveller may need extra assistance. That is something that could be done whether we stay in or leave the European Union next month.

I was delighted to see research and a proposal by Dr Alexis Kirke of Plymouth University, which is based in my constituency, on the in-flight experience for accompanied travellers with dementia. Passenger announcements, in-flight entertainment and other ways to help travellers with hidden disabilities can go a long way towards easing the burden of travel. Proposals include making sure that announcements made during the flight are not distorted—for example, people can wait to make them until the plane has levelled off. Cabin crew are highly trained, but it is helpful to go that extra mile for someone who may be particularly distressed as a result of their condition. Music is also an effective way of helping a passenger with dementia to manage their mood. Perhaps we could have dementia-friendly entertainment systems on flights.

Ian Sherriff has informed me that the air transport group has even deployed its own version of a secret shopper, whereby a passenger suffering from dementia travelled on a flight with their carer. From what I have been told, the passenger and the carer were treated like royalty, and that is something that everyone across the industry should aspire to work towards. However, around the world, there is still much to do to ensure that hidden disabilities are treated with the same urgency and caution as physical disabilities. I pay tribute to my right hon. Friend the Prime Minister for taking a very keen interest in this, and doing a great deal of work on it.

I look forward to the Minister’s response. I have certainly been sent an awful lot of information, and I have been lobbied very hard in the past few days since the announcement on the scheduling of this debate, and I am sure that he has been lobbied too. Will he spell out the kind of help that his Department can give to the air transport group? I should be delighted if he updated the House on his Department’s progress on helping air travellers with dementia. Perhaps he could subsequently tell us how we can try to encourage the train companies to do the same thing. As I have suggested, I should be grateful if he looked further into an internationally recognised card for travellers with hidden disabilities. Will he make a commitment to mandate that all airports in the UK become at the very least hidden disability aware?

I have been involved in the fight against dementia since I was first elected to Parliament in 2010. I am delighted to be a member of the all-party parliamentary group on dementia, and I have sought to become heavily involved in the issues surrounding hidden disabilities such as dementia, mental health and autism.

This is a very personal issue for me. I had a stepmother who was taken into a home because she was suffering from dementia. Sadly, she died within the past five years. She was incredibly bright, had served at Bletchley Park and got a degree at Oxford University in the 1930s. One of the things that was very interesting about her was that while she was working at Bletchley Park, she followed a man called General Kesselring, who was in charge of the north African campaign for the Germans during the war. He was put on trial at Nuremburg and sentenced to death. The court then got hold of her translations and worked out that he probably did not know too much of what he was doing under his own command, and his sentence was therefore commuted to life imprisonment. Before my stepmother died, the Prime Minister sent her a plaque commemorating her activities at Bletchley Park.

My city, Plymouth, has been at the forefront of dementia research and Plymouth University has just employed a PhD student on the very topic of air travel for people with dementia. I understand that she will be producing a dissertation of 80,000 words. Do I want to read 80,000 words? Nevertheless, I am sure it will be incredibly good. The House will be delighted to know that my contribution will be much less than that this evening.

I hope that over time the UK will ensure that all people with hidden disabilities are treated with the dignity and respect they deserve. After all, we all grow older and we do not know whether we may suffer from dementia in the future. We must come to terms with the fact that long-term care for the elderly will probably affect all of us. I shall be interested to hear how the Government intend to move forward. The Secretary of State for Health has done an extremely good job on that. I look forward to hearing the response of my hon. Friend the Minister.