Driver and Vehicle Licensing Agency

Olly Glover Excerpts

Thursday 23rd April 2026 Commons Chamber

[Olly Glover (Didcot and Wantage) (LD)]

I thank my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade) for securing a debate on this important topic, and the Backbench Business Committee for choosing it.

We have heard from many hon. Members the important reasons the DVLA needs to improve. I do not have time to mention all the excellent contributions, but I highlight that of the hon. Member for Redditch (Chris Bloore), who certainly need not have apologised for not using notes. In fact, the passion and authenticity of his speech show the rest of us that having fewer notes can often lead to much better contributions—alas, I have not managed to do that this afternoon.

We have heard lots of reasons why a well-functioning DVLA really matters, including safety culture, which is so important for everybody on our roads. Only if the DVLA works, and if people have faith in it, will we be able to encourage everybody to do the right thing in relation to medical conditions that any of us could develop and which could affect our ability to drive safely. Faith in public institutions, and in the accountability of institutions with which we have an obligation to comply, is important. It is all the more important in the light of the 70 years of societal change—encouraged by Government policy—that have made the car an essential and almost inevitable form of transport for most in our country.

The Government have rightly set out an ambitious road safety strategy that will impose additional duties and expectations on the DLVA, so we will need a better DVLA if that strategy is to succeed. Like other Members, I have had many constituents get in touch with me about issues that affect their ability to access jobs and contribute to the economy, and the personal independence their cars give them. I have constituents who have had very long, unexplained waits for licence renewal. That is often the real frustration: the accountability and the communication from the DVLA just are not there in many cases. Another constituent had a circular and extremely confusing communication merry-go-round between himself, the DVLA and medical personnel. He turned to me and my excellent casework team for help with how to emerge from that incredibly frustrating communication merry-go-round, because he did not know how to get out of it, despite his best efforts to engage with the process.

We are in the midst of a vehicle technological revolution. Driverless taxis are being piloted in London, and electric vehicles are now commonplace. As these changes are felt on our roads, we need to have confidence in the regulator responsible for managing them. We need a dynamic organisation ready to adapt to the challenges that these changes will bring. Unfortunately, the DVLA has not given us confidence that it will be up to the task, and that is not just based on constituents’ experience; the Public Accounts Committee, the National Audit Office and a November 2024 Cabinet Office review have all found it wanting.

The well-documented delays in medical driving licences show a system struggling to cope with demand. The 2023 Public Accounts Committee report found that over 3 million people had experienced long delays, with some losing employment and income as a result. Improvements have been made, with the average time to process medical licence cases being 44 days in 2024-25, down from 54 days the year before, but that is clearly still far too long. The DVLA is only facing more and more demands for its services, with an ageing population and the Government’s plan to introduce mandatory eye tests for over-70s. Without structural reform, this problem is not likely to improve any time soon.

Equally, the DVLA’s capacity to administer an increasingly complex and rapidly changing vehicle excise duty regime is a concern. The current VED system is already complex and opaque, given that cars, heavy goods vehicles and motorbikes are all calculated according to different metrics. Shortly after the transition in April 2025, when electric vehicles began paying VED, the DVLA acknowledged issues with V5C vehicle logbooks displaying incorrect tax information. That understandably raised concerns about the robustness of the agency’s data and systems.

At the 2025 Budget, the Government announced electric vehicle excise duty—eVED—a new tax payable alongside the existing VED from April 2028; there are far too many acronyms here, Madam Deputy Speaker. Given that electric vehicle registrations accounted for a record 19.6% market share in 2024, this will put further administrative pressure on a DVLA that is already making mistakes and struggling to cope with demand.

Finally, as driverless cars become more commonplace in the UK, the DVLA will play a central role in licensing, registration and data management for autonomous vehicles—a function for which the agency’s current legislative mandate and systems were not designed. The hon. Member for West Bromwich (Sarah Coombes) highlighted some of the existing problems with the administration of licence plates.

All these changes will place greater pressure on the agency, and confidence is low that it will be able to handle it, so the Government need to go faster in their reform of the DVLA. The 2024 report was a welcome start in identifying the structural problems. The Government now need to get on with the unglamorous but essential job of genuine and meaningful system reform, to ensure we have a regulator that is up to the job it faces. Although it is outside the scope of the debate, reform of the DVLA must go hand in hand with further reform of the DVSA to address the persistent backlog in practical driving tests. I look forward to the Minister’s comments.

[Madam Deputy Speaker (Caroline Nokes)]

I call the shadow Minister.