Royal Mail Delivery Office Closures

Patricia Gibson Excerpts

Wednesday 11th October 2017 Westminster Hall

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

I thank the hon. Member for Dulwich and West Norwood (Helen Hayes) for securing this important debate.

Any uncertainty that affects our postal services causes alarm, because our post offices and Royal Mail are institutions that are still held in much affection and esteem, despite the politics that sadly so often swallows them up. Royal Mail is special, because it has a unique position in the United Kingdom postal market as the universal service provider and it is by far the largest operator in that market. Consumers want and employees need Royal Mail to give full details of planned closures and the scale of any planned job losses.

Importantly, absolute cast-iron guarantees are needed that any closures will not affect the delivery of the universal service obligation, which we all hold dear. Telling the public that the number of facilities is to reduce is not the same as being clear and open about the overall plans. We need to see a full list of offices and timescales of proposed closures. We are all concerned about piecemeal reductions in this key network, as a major public service provider. We need to know what we are dealing with and to have a detailed plan in front of us.

These measures could be particularly alarming for Scotland. I urge Royal Mail to factor the geographical spread of delivery offices, not just the volumes of mail, into any analysis of proposals to close delivery offices.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

I am grateful to the hon. Lady for giving way; this has been a disjointed debate and I fear that we might have another Division soon, so I want to make this point in case I am not able to return for the closing speeches.

On locations, the Minister will recall that, in the last debate on this issue, I placed particular emphasis on the effect on deprived areas. She said that she would look into that. Does the hon. Lady hope, as I do, that the Minister will refer to the effect on deprived areas across the United Kingdom?

[Patricia Gibson]

Indeed; I would expect socio-economic and geographical factors to feature largely in Royal Mail’s considerations and in the Minister’s response.

The figures that we have heard today show that parcel delivery services are a huge part of our economy and are very important to Royal Mail. Indeed, increased parcel delivery was cited as one of the main reasons that Royal Mail’s annual profit rose by 25% this year. We know that parcels are frequently delivered when recipients are at work or otherwise not at home, so trips to delivery offices need to be manageable and realistic, and those offices need to be accessible, particularly in rural areas.

[Mike Gapes (in the Chair)]

Order. We have another Division. If there are two or three, I am afraid we will have to come back later, but I hope that there will be just one, in which case we will return in 15 minutes. If the Front Benchers are here before then, I will start the closing speeches straight away.

--- Later in debate ---

On resuming—

[Patricia Gibson]

Given the growth in the online parcel economy and the digital economy, and given the importance of parcel delivery in general and to the Royal Mail in particular, it seems odd that Royal Mail delivery offices face cuts and closures. Digital connectivity is very important to our economy and parcel delivery has grown enormously —it is soaring, in fact—due to our increasingly large digital marketplace. According to Ofcom, in 2015-16 almost 2 billion parcels were delivered, which is an average of 30 parcels per head of population in one year. Any closures must not disproportionately affect our rural communities, which could be hit very hard by ill-considered decisions on closures.

However, I cannot help feeling that today we are simply bemoaning and lamenting the symptoms of the ill-judged decision to privatise Royal Mail in the first place. Many of us predicted that such privatisation would lead to a reduction in postal services in rural areas, and over the last four years that certainly seems to have been borne out, as pointed out by my hon. Friend the Member for Falkirk.

The Tories and Lib Dems, having formed the coalition, were part of the decision-making process to privatise the Royal Mail. I wonder today whether they regret that decision; perhaps the Minister can tell us. Sadly and regrettably, under the last Labour Government we had to endure the rolling programme of post office closures that hit my own constituency very hard indeed. Wiser people than I have stated categorically that the Royal Mail was sold off for far less than it was worth.

Ultimately, the very future of our delivery service is at stake and I fear that the universal service provision is under real threat. I also fear for the future of the entire estate and the public service that it provides. As the hon. Member for Hartlepool (Mike Hill) has pointed out, there is the prospect of the first national strike since Royal Mail was privatised. Royal Mail workers have voted massively in favour of a walkout in a bitter dispute over pensions, pay and jobs. Of course, industrial action was backed by a huge 89% on a turnout of 73% of the 110,000 members of the Communication Workers Union who were balloted, passing even the UK Government’s threshold for strike action under the terms of the Trade Union Act 2017, as pointed out by my hon. Friend the Member for Glasgow South West (Chris Stephens).

Significantly, the unions believe that there has been a

“relentless programme of cost-cutting to maximise short-term profits and shareholder returns”,

creating a climate of fear and insecurity in Royal Mail. As outlined by the hon. Member for Bury North (James Frith), that situation has not been helped by the prospect or threat of legal action to prevent the impending strike from taking place at all.

I hope that we all agree that there is real cause for concern about the future of the entire Royal Mail service, and I urge management and unions to work together to ensure its future. In addition, I urge the Minister to use her good offices to the fullest extent for a positive future for our Royal Mail.