Mobile Phone Contracts
Debate between Patricia Gibson and David Crausby(6 years, 3 months ago)
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Sir David Crausby (in the Chair)
We will start the debate, although it may well be interrupted very quickly by a Division.
Patricia Gibson (North Ayrshire and Arran) (SNP)
I beg to move,
That this House has considered mobile phone contracts.
A mobile phone has pretty much become a necessity for all of us. Even though we might often wish that we did not have one, we all rely on them to a certain extent. It is just the modern way that we live our lives. I am sure that, like me, the Minister is deeply concerned to hear of the report from Citizens Advice that too many loyal mobile phone customers are being ripped off—I use the term advisedly—by their providers. The research by Citizens Advice showed that people buying a phone through their contract pay an average of £22 a month towards their mobile phone handset. Many people take out a mobile phone contract that includes the cost of a new handset in the overall price of a fixed-term deal, the majority of which are for two years. At the end of that deal, consumers have the option to stay with their network on the same contract, to take out a new contract, or to move to another provider.
However, 36% of mobile handset customers stay on their previous contract after the fixed 24-month period. On average, they stay for an extra seven months. If they are customers with one of the bigger mobile phone providers that dominate the market, however, the chances are that the price they are charged each month will not change. That means that consumers continue to be charged for their handsets, even though they have already paid for them during their two-year contract.
Most providers do not tell the customer how much of their monthly bill goes towards their handset, and how much pays for data and calls.