Royal Mail Delivery Office Closures

Debate between Patricia Gibson and Sharon Hodgson

Wednesday 11th October 2017 Westminster Hall

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

I thank the hon. Member for Dulwich and West Norwood (Helen Hayes) for securing this important debate.

Any uncertainty that affects our postal services causes alarm, because our post offices and Royal Mail are institutions that are still held in much affection and esteem, despite the politics that sadly so often swallows them up. Royal Mail is special, because it has a unique position in the United Kingdom postal market as the universal service provider and it is by far the largest operator in that market. Consumers want and employees need Royal Mail to give full details of planned closures and the scale of any planned job losses.

Importantly, absolute cast-iron guarantees are needed that any closures will not affect the delivery of the universal service obligation, which we all hold dear. Telling the public that the number of facilities is to reduce is not the same as being clear and open about the overall plans. We need to see a full list of offices and timescales of proposed closures. We are all concerned about piecemeal reductions in this key network, as a major public service provider. We need to know what we are dealing with and to have a detailed plan in front of us.

These measures could be particularly alarming for Scotland. I urge Royal Mail to factor the geographical spread of delivery offices, not just the volumes of mail, into any analysis of proposals to close delivery offices.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

I am grateful to the hon. Lady for giving way; this has been a disjointed debate and I fear that we might have another Division soon, so I want to make this point in case I am not able to return for the closing speeches.

On locations, the Minister will recall that, in the last debate on this issue, I placed particular emphasis on the effect on deprived areas. She said that she would look into that. Does the hon. Lady hope, as I do, that the Minister will refer to the effect on deprived areas across the United Kingdom?

[Patricia Gibson]

Indeed; I would expect socio-economic and geographical factors to feature largely in Royal Mail’s considerations and in the Minister’s response.

The figures that we have heard today show that parcel delivery services are a huge part of our economy and are very important to Royal Mail. Indeed, increased parcel delivery was cited as one of the main reasons that Royal Mail’s annual profit rose by 25% this year. We know that parcels are frequently delivered when recipients are at work or otherwise not at home, so trips to delivery offices need to be manageable and realistic, and those offices need to be accessible, particularly in rural areas.