Royal Mail: Performance

Peter Fortune Excerpts

Wednesday 18th March 2026 Westminster Hall

[Peter Fortune (Bromley and Biggin Hill) (Con)]

It is a pleasure to serve under your chairship, Mr Twigg. I congratulate my hon. Friend the Member for Exmouth and Exeter East (David Reed) on securing this important debate. Like all Members here, I have received a significant amount of correspondence from constituents—by email, I hasten to add—who are concerned about the performance of Royal Mail.

To be clear, I do not lay the blame at the feet of the posties; their hard work, day in and day out, is vital. However, delivery delays are having a huge impact on my constituents’ lives, and I will raise some of their concerns today. I have had numerous reports of areas in Bromley and Biggin Hill that my constituents receive only one delivery of letters a week, while parcels seem to be delivered with no delays. When letters do arrive, they are bundled together—sometimes a week’s worth in one go. One constituent even described a Christmas card being delivered three months late.

I appreciate that not all letters are time sensitive, but an issue of particular concern that has been raised by other hon. Members is whether NHS appointment letters are lost or delayed. One lady preparing for an ophthalmology appointment expected to receive a letter in advance to explain what she needed to do to prepare, but it arrived after the appointment.

Another of my constituents explained that her husband was recently referred for a CT scan, and subsequently heard nothing about when the appointment was scheduled for. When they phoned the hospital, they discovered that a letter with an appointment date was sent to them four months previously. They never received that letter, so they naturally did not keep the appointment.

Bromley and Biggin Hill is not in the middle of nowhere. It simply should not be the case that my constituents are waiting for weeks for letters to be delivered. I hope that the Minister can provide some clarity on what can be done to ensure my constituents receive the service they deserve and need from the Royal Mail.