Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what proportion of postal applications for a driving licence, where further information on the applicant's medical condition is required from a GP or other health professional, have been completed within ten weeks for the period since 1 April 2021.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA)’s performance against business plan targets is published at the end of the financial year to account for the full year’s performance. The figures to date reflect good performance across most measures and the DVLA is on track to meet or exceed all targets relating to online services, which account for the majority of its transactions. The targets for paper transactions and correspondence in 2021-22 were set in line with pre pandemic levels of customer service and the DVLA is unlikely to meet those this year. However, the business plan made clear that the targets had been set in the context of no further disruption to service through Covid or industrial action, which has not been the case.
The information requested on the proportion of postal and online applications that have been completed within the specified timescales is not readily available. Officials from the DVLA will write to the Honourable Member when the information is available.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what proportion of postal applications for a vocational driving licence, where further information on the applicant's medical condition is required from a GP or other health professional, have been completed within ten working days for the period since 1 April 2021.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA)’s performance against business plan targets is published at the end of the financial year to account for the full year’s performance. The figures to date reflect good performance across most measures and the DVLA is on track to meet or exceed all targets relating to online services, which account for the majority of its transactions. The targets for paper transactions and correspondence in 2021-22 were set in line with pre pandemic levels of customer service and the DVLA is unlikely to meet those this year. However, the business plan made clear that the targets had been set in the context of no further disruption to service through Covid or industrial action, which has not been the case.
The information requested on the proportion of postal and online applications that have been completed within the specified timescales is not readily available. Officials from the DVLA will write to the Honourable Member when the information is available.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what proportion of postal applications for a driving licence, where further information on the applicant's medical condition is required from a GP or other health professional, have been completed within ten working days for the period since 1 April 2021.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA)’s performance against business plan targets is published at the end of the financial year to account for the full year’s performance. The figures to date reflect good performance across most measures and the DVLA is on track to meet or exceed all targets relating to online services, which account for the majority of its transactions. The targets for paper transactions and correspondence in 2021-22 were set in line with pre pandemic levels of customer service and the DVLA is unlikely to meet those this year. However, the business plan made clear that the targets had been set in the context of no further disruption to service through Covid or industrial action, which has not been the case.
The information requested on the proportion of postal and online applications that have been completed within the specified timescales is not readily available. Officials from the DVLA will write to the Honourable Member when the information is available.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what proportion of online applications for a driving licence, where further information on the applicant's medical condition is required from a GP or other health professional, have been completed within three working days for the period since 1 April 2021.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA)’s performance against business plan targets is published at the end of the financial year to account for the full year’s performance. The figures to date reflect good performance across most measures and the DVLA is on track to meet or exceed all targets relating to online services, which account for the majority of its transactions. The targets for paper transactions and correspondence in 2021-22 were set in line with pre pandemic levels of customer service and the DVLA is unlikely to meet those this year. However, the business plan made clear that the targets had been set in the context of no further disruption to service through Covid or industrial action, which has not been the case.
The information requested on the proportion of postal and online applications that have been completed within the specified timescales is not readily available. Officials from the DVLA will write to the Honourable Member when the information is available.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, if he will provide the latest performance statistics for the Driver and Vehicle Licensing Agency against each of the targets given in sections 1.1 to 1.4 of DVLA's Business Plan for 2021-22.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA)’s performance against business plan targets is published at the end of the financial year to account for the full year’s performance. The figures to date reflect good performance across most measures and the DVLA is on track to meet or exceed all targets relating to online services, which account for the majority of its transactions. The targets for paper transactions and correspondence in 2021-22 were set in line with pre pandemic levels of customer service and the DVLA is unlikely to meet those this year. However, the business plan made clear that the targets had been set in the context of no further disruption to service through Covid or industrial action, which has not been the case.
The information requested on the proportion of postal and online applications that have been completed within the specified timescales is not readily available. Officials from the DVLA will write to the Honourable Member when the information is available.